Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick delivery and great product as far as we can see not installed yet.”

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Posted 2 years ago

“Quick and efficient and the box was well packaged...would use them again!”

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Posted 2 years ago

“Placed an order on the 7 January Still waiting for it to be delivered ( it’s the 2 February) Absolutely shocking and disgraceful🤬”

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Posted 2 years ago

“Excellent service, great communication, prompt delivery. No complaints”

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Posted 2 years ago

“Great products but very hard or impossible to speak to someone in person which would of been really helpful”

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Posted 2 years ago

“very pleased”

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Posted 2 years ago

“An illuminated mirror had for some reason to be attached to a pallet, yet its weight was very manageable, I think that increases risk to the component, but it was undamaged - but I now have a pallet to dispose of. I had to ring the transport co. to arrange delivery of the pallet - seems odd and not customer friendly. The morning of the delivery I had 5/6 e mails from VP - seems overkill”

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Posted 2 years ago

“Excellent communication from delivery company,well packed and courteous driver.”

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Posted 2 years ago

“The trap I ordered came the next day. It is exactly as ordered.”

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Posted 2 years ago

“Very quick delivery and item as described.”

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Posted 2 years ago

“To speak to someone on the phone about a problem poor”

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Posted 2 years ago

“Very good service..Got what I wanted at a very good price with quick delivery.”

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Posted 2 years ago

“Very good and quick service. I was kept updated the whole way. My order arrived intact and on time.”

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Posted 2 years ago

“Very quick dispatch with great quality product!! 5*”

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Posted 2 years ago

“£40 to return goods”

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Posted 2 years ago

“This is an honest review following a full bathroom purchase. To accurately reflect my experience I have broken my comments down into three categories: 1: Ease of placing an order, making payment and delivery; 2: Condition of items received; 3: Afterservice when things didn't work. For 1: I would say they are good at taking an order and dispatching goods. For 2: the condition of the items received. Here I would say they were very poor, all boxes were open and edging damaged suggesting the goods had either been sold before, opened, or returned or ex-display either way I would rate this as poor. On 3: Afterservice when things didn't work. Here the quality of service was truly terrible. They sent a service valve for the cistern that did not reach the wall when fitted to the cistern. The only way to contact them was via 'live chat' and the assistant quickly told me that they were not technically trained and I will hear from them in 48-72 hours. Overall they are geared towards selling products, exchanging products etc but aftersales support is non-existent. No phone number or anything so I would suggest avoiding them if you are having a full bathroom re-fit and with plumbers breathing down your neck when problems emerge Victoria Plumbing are difficult to reach and will fail to help. So overall rating out of 10 would be 1.”

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Posted 2 years ago

“Good selection, easy ordering and quick delivery”

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Posted 2 years ago

“Ordered a replacement shower and was delighted with the quality of the product, delivery and packaging. Keep up the good work!!!!”

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Posted 2 years ago

“Bought a basin- came with taps that didn’t fit and a plug that didn’t fit. Attempts to reach help took hours and were ultimately unsatisfactory and I gave up and acquired replacements from a rival company and didn’t seek a refund”

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Posted 2 years ago

“Ordering process easy. Would have been helpful to receive call, text or email before early am delivery so I could have been prepared!”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews