Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,723 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived next day, fitted within 2 hours. Impressed”

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Posted 3 years ago

“All items arrived as stated, our plumber is not fitting for a couple of weeks, I will review once installation is complete.”

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Posted 3 years ago

“Got what I wanted with good delivery.”

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Posted 3 years ago

“Excellent service and quick delivery”

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Posted 3 years ago

“Quality goods, rapid turn round of order and delivered when promised. All in all very good service - would use Victorian Plumbing again.”

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Posted 3 years ago

“Easy to order and prompt in delivering”

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Posted 3 years ago

“Couldn't find the product I wanted anywhere else. Arrived within reasonable timeframe”

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Posted 3 years ago

“Simple transaction.”

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Posted 3 years ago

“Very prompt service”

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Posted 3 years ago

“I feel the purchasing experience is great. It's well adapted to the online shopping experience and each product has lots of details show i.e. pictures, measurements etc. The post-purchase experience, however, is awful. Arranging a return is done at the customer's expense (even though there is no in-store option). If you have bought a bath, for example, you have to pay a pallet courier (almost the price of the bath itself) to send it back. For that reason, I would be really reluctant to use you again. Even though the products themselves are of a good price and quality.”

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Posted 3 years ago

“Made 2 orders within 2 days for same project and all were showing in stock. Second order came quickly and without problem. The 1st order which is the vast bulk of project supplies is still outstanding. Why can you not work smart and deliver everything together by linking address orders?”

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Posted 3 years ago

“All bathroom items were delivered within about 4 days. I’m happy with the quality so far. Will definitely buy from them again.”

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Posted 3 years ago

“Easy ordering and delivery options. Delivered within the 2 hour window stated and service was excellent.”

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Posted 3 years ago

“shower hose fitted perfectly and arrived by post in time for our plumber to fix it”

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Posted 3 years ago

“good service, helpful, well laid out web site,75 year old with very little knowledge of plumbing or computing R D D”

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Posted 3 years ago

“Thanks received goods very quickly”

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Posted 3 years ago

“Delivery come very fast goods were in very good packaging”

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Posted 3 years ago

“Very pleased, quick turnaround and good quality tap”

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Posted 3 years ago

“Cistern not working correctly. Email with video footage requested by you, sent five days ago with no response. Really not happy.”

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Posted 4 years ago

“.Excellent deliver service, perfect equipment and good value, would recommend.”

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Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,723 reviews