Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,655 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from Nicole experienced and product knowledge is great excellent delivery service”

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Posted 3 years ago

“Very pleased with the service ,the Item arrived right on time Thankyou”

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Posted 3 years ago

“Item arrived quickly and does just what we wanted”

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Posted 3 years ago

“Good website ,fast deliver , well packaged very good experience will use again .”

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Posted 3 years ago

“Fantastic service. The item we ordered is really good quality and was easy to fit (so my husband told me!!).”

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Posted 3 years ago

“Great products with keen prices and quick delivery - Highly recommended. Solved our problems where other let us down.”

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Posted 3 years ago

“Excellent service and very prompt delivery. Getting fitted now in ensuite and main bathroom looking great. Thank you”

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Posted 3 years ago

“Initially pleased with the products ordered. Even accepted the kerbside delivery of heavy items. First issue I had was I ordered two vanity units, both showed toilets as part of the assembly, but only one of the toilets was included. This forced an additional order on Victorian Plumbing and a delay to my bathrooms fitting. The main reason for writing this review is the three month saga I have had over a warranty claim I made. The cistern in one of my toilets failed flooding the bathroom. I used my fitter to deal with the emergency and the subsequent replacement of the cistern. I claimed on Victorian Plumbing for what I had been charged, £13 for the part and labour of £120 to cover two visits. I have been given the runaround by Victorian Plumbing. I have been given many reasons why this claim will not be honoured. Essentially, the cistern failed after a couple of months and clearly in a warranty period. It is clear from my dealings with Victorian Plumbing that refunds are not given and Victorian Plumbing use tactics hoping unhappy customers just give up. I think the customer relations department needs to have radical improvements made in its operating policy to ensure the reputation of the company is maintained Update 1/3/21 Victorian Plumbing are now saying that they are waiting for a picture and an invoice. A picture of the failed part was supplied on 22/2/21 as part of the third party assessment of the failure of the cistern. The invoice against which I have made my claim was supplied on 10/12/20. These could be sent again but does show an example of the customer service issues that form this review 2nd update 1/3/21 I have forward to info at victorianplumbing the email I sent on 10/12/20. This shows the invoice I have paid due to the failure of the Victorian Plumbing part.”

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Posted 3 years ago

“Quick service and delivery of product. So far very happy with product, seems really good quality.”

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Posted 3 years ago

“No problem at all with the ordering. Delivery was a disappointment as waited in all afternoon and evening but no message or delivery. Item was delivered next morning at 6.50!! Not a word from the driver- just woke the adjoining neighbours and drove off!! I might order again from Victoria Plumbing but was left feeling let down by the delivery.”

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Posted 3 years ago

“quick delivery and got exactly what I wanted.”

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Posted 3 years ago

“Quick,easy, efficient.”

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Posted 3 years ago

“Excellent quick service.”

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Posted 3 years ago

“Very quick delivery,”

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Posted 3 years ago

“The stand was just what we needed.”

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Posted 3 years ago

“Everything as described and delivered on time and in perfect condition. Victorian Plumbing Was a joy to work with.”

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Posted 3 years ago

“Thank you for your efficient refund. Sorry therefore about my order returned.”

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Posted 3 years ago

“Toilet Roll Holder - fitting was difficult as the Grub screws had to be tightened with an Allen key. It would be much easier if the screw just had a regular screw slot.”

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Posted 3 years ago

“Quick and easy to order with fast delivery”

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Posted 3 years ago

“Delivered within 2 days and product did exactly what it said on the tin”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,655 reviews