Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,726 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service all round, from ordering to delivery can’t fault it, and the quality of my order is outstanding”

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Posted 1 year ago

“Spent over £4k ordering a bathroom suite on 11/03/24, was guaranteed delivery by 21/03/24. Contacted them on 20/03/24 asking where it was as i had had no contact. The response was it hasn't been picked yet, but if you pay £20 we'll pick it in our warehouse today put it on next day delivery and deliver tomorrow! I said you must be joking. They then upgraded this to free, but 21/03/24 is here and still no bathroom and no contact. Shambles of a company.”

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Posted 1 year ago

“As described, well packaged and value for money”

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Posted 1 year ago

“Some parts simply were not compatible with each other or not as described on the website. This has caused a huge delay and additional cost in fitting. Wish I'd paid more and shopped locally, at least I'd get a decent response. Victorian plumbing don't have a phone number and don't call you back when they say they will. After much effort trying to get a response from them I was finally contacted by Victorian plumbing. They insisted that I force the parts to fit together and this initially worked. However they fall apart every few flushes. Their solution is that I shouldn't push too hard! Disgusting service, they are selling parts that don't fit together, they know it and are just in a state of denial.”

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Posted 1 year ago

“Item ( radiator + valves arrived within 48 hours of ordering on line - very well packaged - very satisfied with V P - Chris P.”

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Posted 1 year ago

“Always pleased with the products. The plugs are very effective and last a long time.”

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Posted 1 year ago

“Found what I was looking for on the website, ordered it, and it arrived in a couple of days. Perfect!”

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Posted 1 year ago

“Avoid is the answer, diabolical throughout. Still awaiting my order and heard nothing at all about when it's being delivered. Spend your money elsewhere do not waste your time and effort with this company.”

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Posted 1 year ago

“Excellent service, prompt delivery, just what I required”

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Posted 1 year ago

“I ordered a Shower Screen door with Victoria Plumbing and the seal on the item arrived damaged. I raise a ticket to get it fixed only for them to send me the wrong item. I then subsequently raised another ticket and yet again they sent me the wrong item. I have since then raised 2 more tickets both of which just got closed randomly. Personally their customer service does not exist. There is zero follow up and you are not dealing with the same person every-time. They have no care to solve the problem and it just appears they want to brush it away. Am really disappointed to see that such a big company is so terrible at customer service”

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Posted 1 year ago

“Quick easy to order. Customer services kept me updated every step of the way. Beautiful sink.”

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Posted 1 year ago

“Good quality product and no hassle delivery, very happy with my purchase and would use again.”

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Posted 1 year ago

“Very simple to use ordering, delivery as stated and an excellent product. It looks fabulous”

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Posted 1 year ago

“Excellent delivery. Very pleasant delivery man on time. Very well packaged.”

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Posted 1 year ago

“Excellent.💯”

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Posted 1 year ago

“Very fast delivery of samples”

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Posted 1 year ago

“Absolutely atrocious service. Placed the order in the middle of the pavement rather than the garden which is a couple of feet away thereby causing disruption for pedestrians. My wife and I had to carry the items in while the rain came down. Would definitely not use the company again.”

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Posted 1 year ago

“Good product at a good price, helpful people”

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Posted 1 year ago

“Prefect tap and perfect fit.”

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Posted 1 year ago

“Excellent company to deal with sent lots of emails to them as unsure about the product we wanted and they located them all and sent to us within 2 days thank you for all your help Mark&Janel”

Helpful Report

Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,726 reviews