Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,648 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 7th October 2024

Victorian Plumbing 5 star review on 7th June 2024

Alan Hurst

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Toilet seat fast fit really easy to fit in seconds, fast delivery will buy a gain”

Helpful Report

Posted 1 year ago

“faulty valve in chatsworth lever pillar tap so it leaks. Cannot get thro to anyone to explain. cannot send photo of inside of valve. Absolutely hopless customer service. Will never buy anything from you again & will pass the words round about you. Worse company I have ever tried to deal with.”

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Posted 1 year ago

“Great website that is easy to navigate to find what you are looking for, ordering and quick communication from VP once ordered, and notified when my delivery was expected. Unfortunately the sink unit had a broken corner when unpacking, and after a brief communication with customer service, a replacement sink was sent out next day. Fantastic service thank you.”

Victorian Plumbing 5 star review on 17th February 2023

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Posted 1 year ago

“Nice and simple to place order. Reply quick to say one item was out of stock, emailled back stating I need by a certain date. Reply no problems, so all good and ready for fitting.”

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Posted 1 year ago

“Product took over 10 days to be delivered and DPD delayed delivery on two occasions.”

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Posted 1 year ago

“Good website and plenty of choice. Delivery on time. :-)”

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Posted 1 year ago

“Item as described and delivered very quickly”

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Posted 1 year ago

“Great price, great service.”

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Posted 1 year ago

“Straight forward ordering process, great selection of quality products and delivered straight to your door.”

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Posted 1 year ago

“The Arezzo products that we bought look like good quality and the customer service via the online chat has been incredibly efficient and helpful.”

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Posted 1 year ago

“Ordered for our loft conversion en-suite, arrived as expected. Not yet in situ so can’t comment on quality but order to delivery was easy.”

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Posted 1 year ago

“Was an excellent company to deal with and the palletised delivery went very well.”

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Posted 1 year ago

“Good communication, good value and order received in good time.”

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Posted 1 year ago

“Nice sink. Good service. Highly recommended”

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Posted 1 year ago

“Helpful and efficient with a great range of products at excellent prices and speedy delivery.”

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Posted 1 year ago

“Ordering was easy and the ability to book a specific date for delivery was great. Everything arrived on time and the guys delivering were very helpful.”

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Posted 1 year ago

“The problem was sorted eventually, why it took about three months is or more is the reason for the average rating.”

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Posted 1 year ago

“Probably the best online experience I’ve ever had!! Superb helpful staff and great communication! Everyone went the extra mile to make it easy! A special thanks as well to Palletways who we’re also fantastic to deal with! Excellent delivery man!”

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Posted 1 year ago

“Item arrived on time. The delivery man helpful and cheerful.”

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Posted 1 year ago

“The equipment arrived in excellent condition and is of good quality, any queries before I ordered were dealt with swiftly.”

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Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,648 reviews