Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,727 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from ordering to delivery 😊 Lovely product and very happy..”

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Posted 1 year ago

“Delivery wasn’t very fast and one item was damaged. Another item was of very poor quality.”

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Posted 1 year ago

“Good quality”

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Posted 1 year ago

“Excellent service and delivery on time thank you”

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Posted 1 year ago

“I have bought a bathroom basin and pedestal for which I paid the delivery fee. Very shortly afterwards I ordered a bath which was over £500 for which I didnt have to pay delivery. Both iitems were delivered on the same day by the same courier, its a shame that the deliveries werent combined so I coud have saved the delivery fee. When the courier rang with a delivery time, I told him that there wasnt access to the house for a large lorry. We agreed that the lorry would therefore deliver the items to a field entrance opposite the house, where, using the lorry taillift, the items would be left for collection. I arranged for others to help with getting the items to the house, as I am recovering from an operation and unable to lift anything. Delivery was arranged for Friday morning. Friday morning the courier rang to say items would be delivered by van direct to the house on friday afternoon. It arrived with 2 pallets on it and no taillift and a driver with a dickey shoulder who was not supposed to lift more than 15kg. The pallets had to be unwrapped in the van and individual parts taken out, both of us exceeding our respective lifting limits. MY wife had to be brought in to assist with the bath as it couldnt be removed from the pallet. Fortunately it wasn't raining. I think you should give more thought to the couriers you are using and include on your ordering form, the ability to specify how the delivery must be made.”

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Posted 1 year ago

“Very pleased with the quality but delivery was an issue as I understand one of the products wasn't in stock. Victoria Plum didn't inform me of the deliver date”

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Posted 1 year ago

“Excellent service. The only company that I found online that would deliver a large vanity unit to Jersey C.I. Thank you.”

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Posted 2 years ago

“Parts as described, arrived in good time.”

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Posted 2 years ago

“I was very satisfied with their service”

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Posted 2 years ago

“bathroom renovation, all items delivered on time and in good condition.”

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Posted 2 years ago

“Very helpful and efficient service. Pallet delivered kerb side on time as planned.”

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Posted 2 years ago

“Ideal replacement shower head at a reasonable price & prompt delivery Thank you”

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Posted 2 years ago

“I was very happy with my delivery 👍”

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Posted 2 years ago

“Took a while to arrive, all of the order was fine, only issue is with the shower valve i bought, for nearly £200 it should come with a selection of connections for the hot/cold feeds, it is 3/4 sized which is very hard to get a suitable connector to reduce to 15mm pipe, having some issues with this and think it would be good service to have options available.”

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Posted 2 years ago

“Easy to use website. Delivered on time. Happy with items purchased.”

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Posted 2 years ago

“Good range snd prices. No apparent problem with stock and prmpt delivery”

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Posted 2 years ago

“I have ordered two whole sets of shower room sets including a shower tray, shower walk-in glass panel, tower shower, taps toilet seats, Bluetooth mirrors, towel racks, vanity twin sets and twin basins. whole bathroom set for my annexe. all arrived on time and everything looks so elegant and worth of price. I am so happy and satisfied with my order from victorian plumbing so I would recommend it to everyone. Mrs S Jayagopal”

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Posted 2 years ago

“Excellent service from start to finish”

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Posted 2 years ago

“Bath came quickly. Delivery company was patient with time to look at delivery to check it over. However the bath did have some small chips that you couldn’t see until you removed the protective layer and it was also missing one of the support legs so we ended up using the old ones. It’s installed, looks nice and does the job!”

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Posted 2 years ago

“Simple ordering process and arrived quickly. Haven't installed the sink or tap yet so can't judge the quality, but the service was fine.”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,727 reviews