Vibrant Doors Reviews

Name: Vibrant Doors
Rating: 3.81

3.8 Rating 297 Reviews

69 %

of reviewers recommend Vibrant Doors

3.8

Based on 297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Vibrant Doors:

Vibrant Doors are a leading UK supplier of quality internal and external doors. Specialising in Bi-Folding doors, visit www.vibrantdoors.co.uk to view the full range online and in stock now.

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Phone:

01332 770588

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Vibrant Doors 5 star review on 9th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cowboys took 6 weeks to deliver 2 doors after chasing them one arrived damaged and was told by them nothing they can do about it total cowboys 🤠 should be shut down”

Helpful Report

Hi Terence, Thank you for taking the time to leave your review, we would however like to point out some key points that have been missed; The couriers attempted on two occasions to book in a delivery with yourself, on both occasions a voicemail message was left asking you to return the call to book in a suitable delivery date - this wasn't done. You then sent an email into one of our sales team stating to deliver the products to your address and that you will take full responsbility should nobody be at the property. We advised this wasn't ideal as we'd have no standing with the couriers should their be any issue but you insisted you wanted us to go ahead. Damage was then reported hours after delivery and unfortunately as we stated with a delivery going ahead without a customer signing we'd have no standing with the couriers. We feel this review is very unfair and whilst we want to try and assist, we do feel you've missed key elements of your experience. Vibrant Doors

“Rubbish communication and feel like being lied to. I ordered doors that were in stock and then get a quite unprofessional and basic email saying that they aren’t actually in stock but will be with me next week, next week came and nothing so I chased and told next week again and nothing again and this is carrying on. Can’t get through on the phone either just get an email fobbing me off once a week. Very deceitful company advertising items in stock and taking money and then not fulfilling order!”

Helpful Report

“Tried without success to arrange collection of door. After waiting several days for confirmation they withdrew their offer to collect it. Now have to make my own arrangements. Given my experience I would urge potential customers to think carefully before using Vibrant Doors.”

Helpful Report

Mr Plummer, As per our terms and conditions we must be notified within 14 days (standard cooling off period) if you wish to return a product. You made us aware you wished to return it so as a gesture of goodwill we offered to collect the door even though our terms state that you are responsible for returning it to our head office in Derby. It was only when you started threatening “storage costs” that we withdrew our goodwill gesture as it was clear to see you didn’t want to work with us. We therefore stand by our terms and once the door is received at our unit in original condition and available for re-sale we will refund you in full for the door.

“Terrible communication. Doors ordered in Jan. Now April and still no doors. Several phone calls, to be told a load of rubbish and a different story everytime , doors out of stock even though website has consistently stated they are in stock. Eventually assured our doors will be delivered today, to have a delivery of one door........still awaiting a further 5. Disgusting service”

Helpful Report

“Absolutely terrible customer service. Placed an order on 15th Feb, sent numerous emails and phone calls. Currently sat on hold waiting for somebody to let me know what's going on. And still being passed from pillar to post! DO NOT USE THIS COMPANY!”

Helpful Report

Mr Ashmore, I have looked into this situation for you and can see you ordered doors that were showing in stock to us, the order was placed on 16/02, on the 17/02 afternoon upon picking we found out from the warehouse that there was a stock issue on the order so one of our order processing team contacted to make you aware and gave you a date of 10/03 for us to expect the doors into stock, from there you confirmed you wanted to wait. Looking at our call logs one of my colleagues has spoken to yourself or your wife multiple times over the phone and we have never committed to a delivery date as this is out of our hands, we are reliant on shipping agents and the Felixstowe port. The container was pushed back by a week, we found this out yesterday (10/03), you requested to cancel the order and this was processed in full. Containers being pushed back in the UK is something we are seeing regularly due to the obvious challenges of COVID-19 and Brexit, all we can do is let you know when we find out. We sincerely apologise for the inconvenience this caused. – Sam, Vibrant Doors

“I placed a £2k+ oder with Vibrant Doors on 13 Feb expecting 3 - 7 day delivery as stated on their website. No doors, no response to emails, no answer on their phone line and np answerphone. I have now requested order cancellation and refund so let's see what happens.”

Helpful Report

“Ordered doors, took 4 days to tell me they were not in stock. Asked for immediate refund. Nothing so far. Not answering any telephone calls Very worrying.”

Helpful Report

“I contacted them by email with a query about one of the doors I wanted to purchase and had no response after 4 days. I tried ring several times and no one answered the phone. I have no faith if I can't get a response as a potential customer. What would if be like if I had an issue after I bought the doors. They have now missed out on the sale of 6 internal doors”

Helpful Report

“Do not use this company! They have appalling customer service, do not respond to emails when things go wrong and never sort the problem. I have ordered from them previously so has doors that need to match. Ordered a Mexicano oak door and the edges are streaked throughout and look wrong. Sent photographs and emails and still no outcome. Also be careful! This company is just a distributor for doors and the many cheap door companies online use this one. Pay the extra and go to a company that cares about their customers. Hope they go out of business soon! Typical British inefficiency at its best.”

Helpful Report

“Very poor customer service. I ordered a door in November , told it was out of stock so changed to one that was and was told delivery would be before Xmas No response either by e mail or telephone and no refund I would not deal with this company again Trevor”

Helpful Report

“Simply dreadful customer service. Placed an order 29/10, one door was incorrect, 6 weeks spent chasing a replacement, messages not returned, emails not read. Replacement arrived 10/12, same incorrect door again.”

Helpful Report

“We arranged delivery with this company, I had to leave the UK in a emergency before delivery. The courier then informed us 24 hours before the date stating they would not deliver onto the premises. Leaving my partner with the door in the street. We have pursued the company for delivery, only to be informed they wanted a further £30 to leave the door in the street! Cancellation they have charged £30 the contract was for delivery onto our address. Will be seeking compensation”

Helpful Report

Hi, this is absolutely not the case. The delivery was booked in and agreed for the 20th, as per our terms and conditions deliveries are chargeable if cancelled anything less than 24 hours before delivery, you cancelled on the 19th! This is not so we can make extra money. The courier charges us because cancelled deliveries at such late notice means we cannot put another order on it its place. All vans are full to the weight limit at the moment as the industry is so busy, we offered a cheaper re-delivery to assist you which would be at a loss to us but something we are prepared to do for our valued customers. These are doors not small boxes we cannot just keep re-delivering when deliveries are missed, we do not have that luxury.

“I have ordered 2 internal doors from Vibrant doors. I have had no communication from them regarding delivery after several days, so I have attempted to call them several times, within their advertised opening hours, with no answer. I have emailed them and am now awaiting a response. This is poor customer service.”

Helpful Report

“Ordered 12 doors over a month ago, I have only received 6 and still waiting for the remaining doors which they said were out of stock when I phoned 10 days after placing order (having had no communication from them) They happily took my money for doors that they didn’t tell me were out of stock and still no firm date when I will receive the remaining doors. No communication from the company other than me instigating phone calls. Unfortunately this company has not fulfilled it’s website’s claims on delivery times and the lack of communication just compounds the disappointment.”

Helpful Report

“Bought 10 x Mexican doors about 12 months ago one of the the laminate has started to lift according to customer service I haven't sealed it properly even though I used the sealant they recommended and the other 9 doors are fine they are refuseing to replace the door. I spent nearly a £1000 on doors and this is the service you get think carefully before buying.”

Vibrant Doors 1 star review on 12th September 2020

Helpful Report

Hi, Thank you for providing the image of this door. It clearly shows the door has next to no lacquer on it therefore moisture has penetrated and lifted the veneer. I expect this door is on the kitchen or bathroom and this has been caused by the moisture in the air. The doors come with finishing guidelines and we can recommend a choice of finisher (usually OSMO) we cannot tell you exactly how many coats to use nor can we control the process. Our prefinished doors are sealed properly in the factory and therefore come with a two year finish guarantee. We, like all of our competitors and distributors supply unfinished doors, it is your responsibility to finish them properly.

“Beware if your items are not in stock you will be waiting ages for your money back! I placed an order with VDs on a Monday for £1485.00 worth of goods. I received an emailed on Wednesday morning to tell me that the doors were not in stock and to ask if I wanted a refund. I requested a full refund. When I called Vibrant Doors to ask when the money would return to my account no one could seem tell me how long exactly the money would take to return to me. The customer service people I spoke to just kept saying ‘It’s on its way back to you’. The two customer service people I spoke to were completely unapologetic, rude and just kept saying ‘It has been processed’. It is now Friday and I have still not been refunded. Because I am £1485.00 short I cannot place an alternative order for doors and I have had to cancel my joiner because I do not know when I will be able to afford a new product for him to fit. I VD again this morning to ask how long the refund will take and I was finally told that refunds can take up to five days to process. He insisted that this is a normal process and is ‘just how the bank system works’ However, I have never experienced anything like this with other companies and in fact many companies often do not bill you until the delivery has been released and if they do process a refund it is back in your account instantly. Above all, it seems really unjust to me that a company can take your money for something that isn’t even available in the first place and then make you wait over a week for your money back. I have read the Google reviews and can now see that there are other customers who had the same problem. This is clearly an issue with their banking system that needs to be resolved in order for their customers to have a better experience with the company.”

Helpful Report

“Where to begin: - Door order arrived late, 3 weeks instead of 7 - 10 working days as promised. - Delivered the wrong door. - Delivery driver refused to take the items back with him. - I offered to send the door via a reputable courier but they (VIBRANTdoors/Clima Doors) refused. - Offered an alternative in 7 - 10 working days time, obvouisly that would be 3 weeks ETA. - Phone lines are very busy at times with engaged dial tones, makes you worry that someone has run off with your money. - Terrible customer service from staff, dont seem to care about customers. - Debbie S from sales team is absolutely fantastic.”

Helpful Report

“Must be the worse company , I’ve ever had to deal with , the customer service is terrible . Please give serious thought before ordering . Doors and fixings are also Very poor quality.”

Helpful Report

Hi, Thank you for taking the time to leave us a review, As we can't see your name we can't actually see what you've ordered from us. We've also checked our database and can't find the email address either? If you have a particular concern about a product we'd be happy to discuss - please email sales@vibrantdoors.co.uk with your order number and further information. Vibrant Doors

“I purchased my first set of Oak patio doors in May 2015 for a new extension which was being built. These doors lasted @ 18 months when we noticed the frame was beginning to delaminate due to water ingress. To be fair to Vibrant doors they agreed to a full replacement plus fitting charge. All well and good until November 2019 when the same thing started again. I contacted Debbie and supplied her with photos of the water ingress on both sidelights and the internal misting on one of the doors. She said she would get hold of the manufacturer, so we waited and waited. Just before Christmas Debbie emailed me to say I would have to wait till the new year. So we waited and waited and on 3rd February we received a reply. See below We are comfortable that the water ingress is due to the fact that no maintenance has been carried out on the door set since installation and that this has probably also contributed to the failure of the DG units in the sidelights (water ingress causing movement in the core of the door which has broken the seals on the DG units). For that reason, we cannot entertain a claim related to the water ingress in the doorset. However, that still leaves the end customer with a problem that needs solving. the best I can suggest is that the customer gets a quote from a glazier to remove and replace the DG units from the sidelights and we will offer a contribution towards it. In the sales leaflet it states ***THESE DOORS COME WITH A 10 YEAR GUARANTEE*** Please think very carefully if you choose Vibrant doors as they do not live up to there promises and you are prepared to maintain the oak frame!!!!!!!!!!”

Helpful Report

Hi Richard, Thank you for taking the time to leave us a review, We apologise for the issues that have arisen with the external system you have, however as mentioned within your review this has come about through no maintenance being done on the product. All our external pre-finished door sets come with a 2 year finish guarantee (This is confirmed both on the website and in the fitting instructions that were delivered with your order) they must still be maintained and re-coated as and when neccessarry before the coating breaks down. We can see that these issues were reported to us 3 years after installation and without any maintenance having been done on the product. This is a natural material and maintenance does need to be carried out to ensure no moisture enters the timber of the doors. As you've mentioned above the glass issues have been caused by water ingress causing movement in the door. We still stand by our original offer as we see this as fair due to what has been mentioned above. Vibrant Doors

“Delivery arrived and a key item for fitting doors was missing, we had taken time off work and stood up builders to fit doors. After several calls and several hours chasing the missing part we were advised it would be the following Monday. Booked day off to wait on part, stood up builder awaiting delivery of part for fitting, delivery never came. Chased again several times only to be advised it would be the following day. Emailed complaint and had no response. Very disappointing service.”

Helpful Report

Hi Watt Family, Please accept our apologies for the service you have received, we have searched all e-mail addresses and can't seem to find a complaint? Please could you re-send to sales@vibrantdoors.co.uk and we'll look into this matter further, Kind Regards

Vibrant Doors is rated 3.8 based on 297 reviews