Vibrant Doors Reviews

Name: Vibrant Doors
Rating: 3.82

3.8 Rating 296 Reviews

69 %

of reviewers recommend Vibrant Doors

3.8

Based on 296 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Vibrant Doors:

Vibrant Doors are a leading UK supplier of quality internal and external doors. Specialising in Bi-Folding doors, visit www.vibrantdoors.co.uk to view the full range online and in stock now.

Visit Website

Phone:

01332 770588

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Vibrant Doors 5 star review on 9th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing service overall. Started well, the online ordering was straight forward, confirmation email followed then a delivery slot arranged, going well I thought. Delivery day, bright and early. One of the door panels was missing, just a hand written note on the delivery note “To Follow”, no more info from the delivery guys as to what happens next. They were back 6 hours later as they had left all the fittings on the van, it is not clear on the delivery note how many actual boxes you get so you can count. Replacement Door. I emailed Vibrant with the details of the missing door, no one got back to me, emailed again with the same result so I decided to give them a call. It was morning time. Got through to Oli, nice chap. Had no details of the missing door so would need to investigate and get back to me. 16:45 Oli finally called back, and found no stock of a fifth door even though the system stated there were three, no date available for restock. Oli gave me the option of a door with the same glass option but different finish, as this was a cheaper option to what I ordered they would refund the difference. As this door was in stock I told Oli to proceed and explained I only had my carpenter on site for the next four days, so would need delivery before then, he would investigate. The couriers contacted me with a delivery date of 11 days later, their offices are an hour and a half down the motorway from me and 11 days was the best they could do. I am now stuck for over a week, had to send the carpenter home and hope I can rebook when the door actually arrives. Got an email from Charlotte in customer services “Oli has put on the new order and refunded the difference in price. It is being delivered on 17/06.” I looked at both Vibrant and Vufold when choosing doors, in hindsight I would go with Vufold.”

Helpful Report

“Excellent service. Doors look Fantastic.”

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“Doors look great and they arrived when we were told they would.”

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“I ordered the Coventry Oak Glazed doors & am so pleased with them. Even my door fitter commented about how nice they are. Order process & delivery were easy & very quick. Excellent service”

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“Top quality doors .pre Finished to a high standard..compare to the likes of wickes and BnQ. Will be back.for more A+”

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“Very pleased with the doors, however one door has come with damage/scratch. Image has been taken of the damage”

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“Fantastic quality doors, great price, quick delivery highly recommended company.”

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“I still haven't received my door !?”

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“Excellent fast service and had stock of products others didnt”

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“The doors are very elegant”

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“Good service, kept me updated on the doors I ordered. Good delivery”

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“Terrible. Don't bother.”

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“It was a good purchase, very nice prefinished oak doors, I bought 12 of them including 6 fire doors. Only one door has a slightly different colour than the others but you can live with it.”

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“Good service from the delivery team making sure to call in the morning to help finalise the delivery time. Doors look solid and awaiting fitting (FD30 glazed doors). These are hard to come by so keen to see how it will look. Will post an update.”

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“Doors just delivered, looking very good looking forward to having fitted 👍”

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“Bad service very unhappy”

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“A better than expected set of doors. The description on the web was exceeded on delivery. The doors are excellent. I was a bit worried that they were delivered with a flimsy wrap, especially the glazed one, nothing to protect the door edges or the glass, only the corners, but my doors weren't damaged, so no problems. I was happy that there was a deal for the hardware which I got for nothing. All in all, very happy.”

Helpful Report

“Door arrived badly damaged so had to refuse delivery. Caused problems as had someone coming in to fit it following day so had to put them off. Took quite awhile to get new door through but this one was fine. Door fine but lots of hassle & inconvenience due to having to refuse first door”