Vibrant Doors Reviews

Name: Vibrant Doors
Rating: 3.82

3.8 Rating 296 Reviews

69 %

of reviewers recommend Vibrant Doors

3.8

Based on 296 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Vibrant Doors:

Vibrant Doors are a leading UK supplier of quality internal and external doors. Specialising in Bi-Folding doors, visit www.vibrantdoors.co.uk to view the full range online and in stock now.

Visit Website

Phone:

01332 770588

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Vibrant Doors 5 star review on 9th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from start to finish. Very good communication, quality doors at a competitive price, delivered on required date, in perfect condition by drivers who took great care offloading them from the lorry. This has been a difficult 6 months for manufacturers & suppliers (retail & wholesale). Vibrant Doors went above and beyond for me. I would definitely recommend them.”

Helpful Report

“7 doors delivered after a long delay as one wasn't in stock. However thats not the issue. Three doors have a strong red tint in no way match the other three doors. They have said natural variation i have said different woods. I'll leave you to decide. They have offered to replace the doors but with no guarantee they'll match I understand wood is a natural product by the way but these doors are a different colour and markedly different grain as well.”

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“I have ordered 2 internal doors from Vibrant doors. I have had no communication from them regarding delivery after several days, so I have attempted to call them several times, within their advertised opening hours, with no answer. I have emailed them and am now awaiting a response. This is poor customer service.”

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“Great quality doors, excellent price and service plus prompt delivery and fantastic delivery driver - could not be better, so we’ve ordered more doors!! Thank you”

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“I looked long and hard to find doors with adequate lippings for these old Victorian door frames. I settled on Vibrant's Mexican oak. From first contact to delivery they were a pleasure to deal with. The doors were exactly as described, delivered as advised and even the carpenter said they were a great quality door. Added to that they look and feel fantastic and top quality. I heartily recommend Vibrant doors as the one stop shop for your doors !”

Vibrant Doors 4 star review on 8th October 2020

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“Had a great customer experience working with vibrant doors. Friendly staff, quick delivery and good quality doors. Will be using again”

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“Had an simple and easy time with Vibrant doors from my original phone call to placing the order. Great customer service team all very friendly and welcoming. Doors arrived and look amazing.”

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“Ordered 12 doors over a month ago, I have only received 6 and still waiting for the remaining doors which they said were out of stock when I phoned 10 days after placing order (having had no communication from them) They happily took my money for doors that they didn’t tell me were out of stock and still no firm date when I will receive the remaining doors. No communication from the company other than me instigating phone calls. Unfortunately this company has not fulfilled it’s website’s claims on delivery times and the lack of communication just compounds the disappointment.”

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“Bought 10 x Mexican doors about 12 months ago one of the the laminate has started to lift according to customer service I haven't sealed it properly even though I used the sealant they recommended and the other 9 doors are fine they are refuseing to replace the door. I spent nearly a £1000 on doors and this is the service you get think carefully before buying.”

Vibrant Doors 1 star review on 12th September 2020

Helpful Report

Hi, Thank you for providing the image of this door. It clearly shows the door has next to no lacquer on it therefore moisture has penetrated and lifted the veneer. I expect this door is on the kitchen or bathroom and this has been caused by the moisture in the air. The doors come with finishing guidelines and we can recommend a choice of finisher (usually OSMO) we cannot tell you exactly how many coats to use nor can we control the process. Our prefinished doors are sealed properly in the factory and therefore come with a two year finish guarantee. We, like all of our competitors and distributors supply unfinished doors, it is your responsibility to finish them properly.

“Another order arrived today, as always great quality doors and great customer service by Peter from the sales team.”

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“I dealt with Peter from the sales team, it was great customer service from the start and had a good knowledge of the products. Doors arrived today and look great.”

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“Easy process. Ordered 5 internal doors, good quality and finish of a high quality.”

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“Easy process, lovely product.”

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“Most companies have poor reviews online regarding damaged doors, doors not arrived and poor customer service. This wasn’t the case. I called to ask when delivery would be and they found out which day and a estimated time. The delivery was smooth and even though we weren’t in, they were left in a safe and dry place.”

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“Called up and spoke to Peter from the sales team, he was very helpful and quickly got me a good price on the Oak ISEO doors. They have now arrived and look superb. I will definitely be recommending to friends and family!”

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“I called up enquiring about a few items and was spoken to by Peter on the phone. He was polite and knew what he was talking about and gave me some good advice and a good price. Will definitely be getting some future business from me :)”

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“Very happy with my order, the sales team were great and answered any questions I had before ordering. Good quality items recieved and reasonably priced.”

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“Great service from the start, doors arrived within the time frame given and are great quality, would recommend to others.”

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“Beware if your items are not in stock you will be waiting ages for your money back! I placed an order with VDs on a Monday for £1485.00 worth of goods. I received an emailed on Wednesday morning to tell me that the doors were not in stock and to ask if I wanted a refund. I requested a full refund. When I called Vibrant Doors to ask when the money would return to my account no one could seem tell me how long exactly the money would take to return to me. The customer service people I spoke to just kept saying ‘It’s on its way back to you’. The two customer service people I spoke to were completely unapologetic, rude and just kept saying ‘It has been processed’. It is now Friday and I have still not been refunded. Because I am £1485.00 short I cannot place an alternative order for doors and I have had to cancel my joiner because I do not know when I will be able to afford a new product for him to fit. I VD again this morning to ask how long the refund will take and I was finally told that refunds can take up to five days to process. He insisted that this is a normal process and is ‘just how the bank system works’ However, I have never experienced anything like this with other companies and in fact many companies often do not bill you until the delivery has been released and if they do process a refund it is back in your account instantly. Above all, it seems really unjust to me that a company can take your money for something that isn’t even available in the first place and then make you wait over a week for your money back. I have read the Google reviews and can now see that there are other customers who had the same problem. This is clearly an issue with their banking system that needs to be resolved in order for their customers to have a better experience with the company.”

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“Excellent service and very precise on checking the order. Very pleased with the product. Would use again.”

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Vibrant Doors is rated 3.8 based on 296 reviews