Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with their 24hr Emergancy service”

Helpful Report

Posted 6 years ago

“Very prompt service with friendly informative staff.”

Helpful Report

Posted 6 years ago

“24 hour service no fuss very kind staff and competitive charges”

Helpful Report

Posted 6 years ago

“Reassured me”

Helpful Report

Posted 6 years ago

“Saw my cat immediately as an emergency and issue resolved within an hour great service”

Helpful Report

Posted 6 years ago

“The time givern with my cat at the end of he's life and gentleness of how it was done .the understanding of wate a sad time it was for us.”

Helpful Report

Posted 6 years ago

“They were very helpful and clear instructions and the dog was fine x Happy days excellent service.”

Helpful Report

Posted 6 years ago

“The price is crimial!”

Helpful Report

Posted 6 years ago

“Thorough, caring, expert. Empathetic to patient and owner. Reassuring and comforting.”

Helpful Report

Posted 6 years ago

“After the tragic passing of my lovely boy I took him to vets now who took care of him from there and were great support”

Helpful Report

Posted 6 years ago

“From start to finish, every member of staff was understanding, compassionate but very informative in such s very unhappy, stressfull situation.”

Helpful Report

Posted 6 years ago

“Quick professional clean helpful”

Helpful Report

Posted 6 years ago

“Not all vets and vet surgeries are created equal, the people at Vets Now really are a special bunch. They have helped on three occasions when all other vets were closed. Our elderly cat had a stroke, our cat was struck and killed by a car and when we found a stray dog early one morning. These are distressing and upsetting times that we have to face. They were always very helpful, empathetic and caring. These people genuinely care about animals, it’s not just a job.”

Helpful Report

Posted 6 years ago

“They took great care of my cat .”

Helpful Report

Posted 6 years ago

“Staff were really friendly and helpful and the vet himself was great really put mind at rest and cured my little pooch even though she wasn't impressed with her treatment”

Helpful Report

Posted 6 years ago

“The place was lovely and clean. I had good care and it was on my doorstep in Cheam. Got me out of a tight spot at 10.30 at night! Very happy with service!”

Helpful Report

Posted 6 years ago

“i was very very happy with all the help i have got with the treatment me and my pet cat iskia has got god bless you alll”

Helpful Report

Posted 6 years ago

“Horrendous. Told that could not access history of the dog they were seeing, despite the surgery she is registered with being one where records are available (Cinque Ports) so was told I had to go the following morning to vets and get a prescription. So a further consultation fee. On top of this the vet tried to put pressure on for a just in case x-ray to be done, which couldn't be done until the following day anyway because the dog had eaten. Stating that the surgery I was taking her to in the morning might not have x-ray facilties and I would then end up going back there anyway which would cost more. I informed the vet that I knew they had x-ray facilities at the surgery as we had used them previously with another dog. This was not the only issue. As a result of this I will be moving my own three dogs so that I do not experience this again.”

Helpful Report

Posted 6 years ago

Hi Bonnie, thanks for taking the time to leave us a review, I'm sorry you had a negative experience. We'd like to understand more about your case so please get in touch with us at clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

“Vets now were fantastic with my little dog after she suffered a massive heart attack. Her heart stopped beating altogether just as I ran in their door. They performed CPR and numerous other things to start her heart again. If it hadn’t been for them I would not have her here with me 1 week later. I’d heard a lot of unpleasant things about Vets Now but in all sincerity from the bottom of my heart, I can never thank all the staff enough. If staff read this then it was North St in Glasgow and it was my wee Baybie”

Helpful Report

Posted 6 years ago

“Looked after our cat very well with lots of love for him and lots of information and advice for us.”

Helpful Report

Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews