Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Excellent service!”

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Posted 6 years ago

“All The staff were kind, compassionate and understanding at a very upsetting, difficult time.”

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Posted 6 years ago

“Quick & organised service for anxious pet owners.”

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Posted 6 years ago

“Absolute rip off , extortionate fees , wouldn't attend to my daughter's dog (18 yr old student with no income) after it had been attacked by another dog , unless she paid a £300 deposit , in the end the total bill was £515 to clean a few wounds and to perform stitches on one of the areas, also have to pay to have stitches removed, wouldn't offer a service to pay the bill in installments, THIS LOT SHOULD BE WEARING MASKS INSTEAD OF SCRUBS IF THEYRE CONTINUALLY GOING TO ROB PEOPLE.”

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Posted 6 years ago

Thank you for taking the time to write your review. I am sorry to hear your daughter wasn't happy with the service received at our clinic. If you would like to make a formal complaint you can do so by emailing clientcare@vets-now.com and one of my colleagues will look into this for you. Regards Ruth

Posted 6 years ago

“Lovely lady who sorted us out but was hard to find the building due to road bollard stopping you driving through some streets we try to get down two streets and couldn’t get through which was a bit stressful when your worried about your beloved pet”

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Posted 6 years ago

“Very compassionate at a sad time”

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Posted 6 years ago

“Fab efficent friendly service thankyou”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Very helpful and thoughtful, throughout our emergency.”

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Posted 6 years ago

“I would ask that you check your information as I rang to arrange for you to see our rabbit Coco, but sadly he passed away in the car and I rang you to cancel and advise hence we did not visit or use your service.”

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Posted 6 years ago

“Outrageous fees, get told one thing over the phone and another in the vets, "NO Communicate" charged an exorbitant fee!!”

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Posted 6 years ago

“Very friendly and helpful even tho they were very busy with an emergency.”

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Posted 6 years ago

“It was a bank holiday weekend and all of the local vets were closed and my cat was very sick. If it hadn’t have been for the kind, caring and talented vets that had been available over those few days, then my cat wouldn’t have still been with us now. I owe them so much and thank them for all that they have done for me and my cat. Fantastic service”

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Posted 6 years ago

“My cockapoo puppy had eaten a bar of chocolate late at night. I was panicking & phoned Vets Now for advice. The girl on the phone couldn’t have been nicer or more helpful. She reassured me & didn’t just tell me to come up, just so they could make money. They were exceptionally helpful & I would recommend them to anyone. Thank you so much!”

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Posted 6 years ago

“Always helpful and friendly”

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Posted 6 years ago

“Excellent service Friendly staff Very expensive through the door charges!! (£198 for a few minutes and one pain relief injection!)”

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Posted 6 years ago

“My puppy of 11 months old was rushed to Thamesmead VETS NOW yesterday evening after a combination of vomiting, lack of appetite and poo in the blood. We were obviously concerned and so were our local vets! When he arrived at Thamesmead he was given anti sickness injection and a blood test within 20 minutes of being seen and was admitted overnight. The Vet called me and spoke me through step by step what treatment they were giving my puppy and were happy to answer any questions I had. She was also very honest and said what could happen and what they would do if things did change. I called at 22:00 for an update (needy dog-mum I know!) and Julie one of the nurses there was more than happy to help me, she gave me an update on my puppy and said she had been stroking him until he fell asleep settling him! She explained he would be checked on every 2 hours and she would call me if anything changed. She said “there isn’t a shortage of love and cuddles here!” Really put my mind at rest. She said she would call again at 08:00am in the morning with an update, come 07:30am I already had a phone call to say he had made a dramatic recovery overnight and they would be happy to discharge him for further fluids at our local vets! She said he was a totally different dog to when he came in and the fluid therapy treatment had enhanced his recovery. They acted so quickly, professional and caring and I don’t know what we would have done if they didn’t give the care to him over night! Would highly recommend as an emergency vets – they have a genuine passion for helping animals and treat them as they would they’re own. Very thankful to the Thamesmead team!”

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Posted 6 years ago

“The articles on pain were most helpful. However, I often wonder if a dog that is in pain keeps his or her tail close to the bum? Thank you.”

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Posted 6 years ago

“So kind and compassionate”

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Posted 6 years ago

“Had to visit Vetsnow in Colchester overnight a week ago Sunday. Cannot stress enough how good they were, especially Attila and Victoria. My dog went into labour early and one of the puppies was in trouble. We were there all night, arriving with 3 puppies and leaving with 10 ! They helped my dog out so much that the fear of her having to have a Caesarian was taken away. Attila even stayed 5 hours after the end of his shift to make sure we were all ok. I honestly think that without these wonderful people I would not have the georgeous litter I have and maybe not their mum. Thank you so much.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews