Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“They were sympathetic caring and professional”

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Posted 7 years ago

“They didn't”

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Posted 7 years ago

“Our little dog was having seizures and we had to attend the vets now in Glasgow . Our dog was well looked after and after second visit the vet advised that he needed to see a neurologist. After referring him back to our own for vet to be referred to vet school our dog was diagnosed with imflamation of the brain . We almost lost him but he is responding to the medication that we were given for him ,we hope he will be back to good health soon . The vets at the emergency vet were very kind and looked after him and us well . Thankyou very much to all”

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Posted 7 years ago

Hi Christine, I'm so sorry to hear about your dog, however am glad to hear that you felt he was well looked after. Thank you for your kind words - Rebecca

Posted 7 years ago

“Caring attitude of the staff.”

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Posted 7 years ago

Hi Susan, im so glad to hear this. Thank you for your review, we really appreciate it - Rebecca

Posted 7 years ago

“Made my puppy better and reassured me all the time whilst doing so”

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Posted 7 years ago

Hi Sarah, I'm so glad to hear about your puppy and that you felt you received the best care. Thank you for taking the time to leave your kind review - Rebecca

Posted 7 years ago

“Very welcoming and at ease”

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Posted 7 years ago

Hi David, thank you for your kind words. I'll be sure to pass on to the team. Many thanks - Rebecca

Posted 7 years ago

“Prompt consultation. Vouchers for coffee while the vet did blood tests. Excellent treatment and reassurance”

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Posted 7 years ago

Hi Leslie, I'm so glad to hear this. Thank you so much for your kind words - Rebecca

Posted 7 years ago

“Amazing, again!”

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Posted 7 years ago

Hi Racheal, this is very positive to hear! Thank you for taking the time to leave your review, we appreciate it - Rebecca

Posted 7 years ago

“You provided a very fast service fornmy puppy coco sadly he passed away but i know you all tried ypur best and have him the most loving care”

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Posted 7 years ago

Hi Joanne, I'm so sorry to hear about Coco. I understand that this must be a very difficult time for you, so thank you for taking the time to leave your kind review. Best wishes - Rebecca

Posted 7 years ago

“Was seen promptly.Reception Staff helpful. The only regret is that vet scanned abdo when a scan/xray of neck/shoulder would have diagnosed trapped nerve as he presented wi neck stiffness.my vet did this straight away n prescribed Gabapentin along wi metacam as he was in a lot of discomfort which could hav been alleviated sooner by Vet Now.”

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Posted 7 years ago

Hi Julie, I'm glad to hear that you felt the service was efficient and helpful. However, if you are in any way dissatisfied, I would encourage you to contact our Client Care team who will be more than happy to look into your case for you. You can call them on 01383 223 902 or email at clientcare@vets-now.com. Many thanks - Rebecca

Posted 7 years ago

“They were there when needed with professionalism and kindness. Didn’t exactly make me happy as my 4yr old much loved Doberman was put to sleep. But I was delighted with their help that idesperatelyneeded.”

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Posted 7 years ago

“Great, efficient service and friendly staff!”

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Posted 7 years ago

“Kind, compassionate, professional & very well explained diagnosis & treatment plans”

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Posted 7 years ago

“Professional service with care”

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Posted 7 years ago

“LOUISE THE VET WAS BRILLIANT COULD NOT THANK HER ENOUGH. ANOTHER VET FAILED MY DOG GRACE. AND DIE TO THEIR NEGLIENCE I HAD TO PUT MY GRACE TO SLEEP. BUT IF IT WASNT FOR LOUISE I WOULD NOT OF KNOWN HOW ILL MY GRACE WAS. ALL THE STAFF ARE BRILLIANT AND CARING. EXCELLENT STAFF.”

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Posted 7 years ago

“Looked after my new puppy really well and I felt reassured!”

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Posted 7 years ago

“You are stressed with your pet and then you charge ludicrous charges I understand you need to charge more but your charges are off the scale.”

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Posted 7 years ago

“The staff was very helpful and acted with such kindness in our time of need. Was expensive on a Sunday but it was an emergency that resulted in our beloved Rex leaving us.”

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Posted 7 years ago

“vets now we're really helpful to me and my family at a very difficult time and I would like to thank them for all there help and support.”

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Posted 7 years ago

“Fantastic friendly staff!”

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Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews