Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Vets very helpful”

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Posted 6 years ago

“Very friendly and caring.”

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Posted 6 years ago

“When I took Jackson (god rest his soul) to the vest in an emergency the vets team were very good trying to save my boy. Unfortunately he passed away that night, but, even after the event they sorted his funeral out out and kept him at rest til my wife could morn him the next day.. Fantastic vets.. +++++”

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Posted 6 years ago

“Referred to you as an emergency, my vet said there was a six hour window in which to do the procedure, I believe it was almost 7th hour before the procedure was performed?Therefore the item swallowed was already digested!! For a treatment costing excess of almost £1000 I do not rate my experience as a positive one! Thankfully for my dog, said item travelled though safely and came out on its own!”

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Posted 6 years ago

“Gretel was looked after very well overnight. My only complaint was the cost which seemed excessive and included transport from my vet in Cranbrook to your facility in Ashford which I don’t think I should have had to pay for.”

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Posted 6 years ago

“very professional and caring staff”

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Posted 6 years ago

“The receptionist was great and told me to come straight over and was ready for us. The vet kept my bunny alive overnight, however he misdiagnosed the issue, delaying the correct treatment until she attended the day vets.”

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Posted 6 years ago

“Although it was a very very hard time for us the service we received was brilliant. Misty revived kindness and the best care she could have. I very greatful”

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Posted 6 years ago

“Vets now were exellant putting my mind at rest after Megs operation. We had to take her to vets now it was alarge op and the bandage came off Carrie was reasuring and very helpful”

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Posted 6 years ago

“I have nothing but praise for the vets at vets4pets Chillwell. My dog was seriously ill and had to have an emergency operation. The vets and out of hours vet were amazing giving her the care that she needed and answering questions I had as a concerned owner. I would also like to thank the nurses for the care they gave my girl. Also the reception staff for their help and kindness showed to me at a very worrying time.”

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Posted 6 years ago

“They were calm, kind and caring. Losing our dog after 17 years was very sad but the quality of the service provided was delivered sensitively and second to none”

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Posted 6 years ago

“Very caring and supportive in a difficult situation for my family and pet”

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Posted 6 years ago

“Very good at looking after your pet, but really poor communication regarding costs. Am still waiting for a break down of costs and a proper invoice 5 weeks on. Very very expensive”

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Posted 6 years ago

“Staff were good and helpful around time of operation. However still waiting for a call back from 3 weeks ago regarding insurance claim refund that we know has been accepted. Despite numerous phone calls and promises of the person that deals with claims 'Julie' going to ring us back. Still nothing.”

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Posted 6 years ago

“Great service our dog was seen within 5mins of our arrival”

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Posted 6 years ago

“The vet kept us up to date with the condition of our dog all through the night , they informed us with what tests they were doing to try and help him. Sadly there wasn’t any more they could do for him , and he was put to sleep. The aftercare with us was so thoughtful, we received a sympathy card and some forgetmenot seeds which was such a lovely gesture.”

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Posted 6 years ago

“1. The waiting room is smelly and the air conditioning unit makes a dreadful whining noise. 2. The waiting time is frequently 1.5 hours whereas other branches of Vets Now is usually 15 mins. 3. On the last occasion, their computers were down and the vet treated my pet without having any reference to his history and removed the stitches to his wound which had been inserted less than 2 days previously. I had of course told the vet (and the receptionist) the reason for my visit which was NOT for the stitches to be removed - they were to have remained for another 10 days.”

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Posted 6 years ago

Hello, thank you for taking the time to leave a review regarding your visit to us. Please email our client care team with your concerns and we will be happy to investigate this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“I had to use out of hours service. I felt very pressured to have procedures carried out and felt they cared more about getting money from me than actually caring for my pet. I would not recommend.”

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Posted 6 years ago

“Seen quickly and good advice given.”

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Posted 6 years ago

“Very good service and dog is a lot better thank you”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews