Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

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4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Professional easy to talk to.”

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Posted 6 years ago

“Excellent service from all staff very kind and caring they did all they could for our dog Lola but very sadly we had to put her to rest but we cannot fault this hospital they did everything possible at the Whitefield branch they took the time to explain everything to you very caring indeed they have been wonderful and highly recommend this company just wish the outcome had been different.”

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Posted 6 years ago

“Was treated with respect and compassion when had to take my little dog to emergency all really professional and kind”

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Posted 6 years ago

“I have felt supported and well informed by all staff- the vets in particular have been outstanding in their care for our family dog. I am so grateful that we have this facility here in Glasgiw - no doubt that our dog’s life has been saved by their care and attention.”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Gave me advice on what was wrong and how to keep an eye on my cat when I got home”

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Posted 6 years ago

“Very disappointed and angry at the service I received. Any pet owner that comes to Out Of Hours vets believe it to be an emergency. I was no different. I arrived at 4am with my dog. After answering questions at the reception of what was wrong I was asked to take a seat and wait for the vet. By the time I got into the consultation room my dog had deteriorated more. I understand that the vets has to ask follow up questions to help diagnose the dog but the vet Cormac Dolan sat facing the computer asking all the same questions for 5-6 mins before he even turned to look at her. In that time her back legs started shaking uncontrollably. It got so worrying that I asked him to ‘get his face out the screen and actually look at her’ Compare his entire mannerisms with other vets I’ve came across, it seemed like he didn’t even want to be there. Before he turned round to see her he had already decided what it was just because she was a Shar Pei. Once he decided that she needed medication he left the room and didn’t come back for a further 5 mins. Considering the cost to use this service, I find this totally unacceptable.”

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Posted 6 years ago

Hi Mr McGimpsey, I'm so sorry to hear that you didn't have a great experience with us. We have to treat the very sickest and most critically ill of pets first, which can sometimes mean a short wait until one of our vets is free. I'm disappointed that you didn't feel we were adequately compassionate, as it's one of our core values. If you like, you can get in touch with clientcare@vets-now.com who can investigate your case. Kindest regards - Kirsty

Posted 6 years ago

Hi Mr McGimpsey, I'm sorry you didn't have a great experience with us. In order to ensure we can treat everyone fairly, we see only the most critical cases first, which is why in some cases other pets may need to wait a short while until a clinician becomes free. I'm sorry to hear you didn't find us engaged or compassionate enough - it's one of our core values. Please get in touch with clientcare@vets-now.com and we can look into your case. Kind regards, Kirsty

Posted 6 years ago

“I was absolutely distraught when my dog was attacked by another dog and was preparing myself for the worst. The amazing care she received made sure that she is now on the road to a full recovery and for that I will be eternally grateful”

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Posted 6 years ago

“The appointment staff were very helpful and organised. The vet experience was underwhelming, the vet couldn’t determine what was wrong with our dog and advised us to take him to our own vet as she thought perhaps it was a cruciate problem and gave him a painkiller. Our own vet said it absolutely isn’t cruciate and he’s on anti inflammatory tablets for his neck. It was an expensive trip to be advised to see our own vet . The centre is cutting edge but unfortunately we didn’t see any benefits of it.”

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Posted 6 years ago

Hi Mrs Crompton, I'm very sorry to hear you didn't have a great experience with us. It can be very difficult to diagnose specific issues when dogs present with pain with no obvious cause, and sometimes, if the case is not an emergency or critical case, the best course of action is to provide painkillers in the interim until your regular vet can see your pet in the morning. I appreciate this can be frustrating, and my apologies again. You can always raise a formal complaint with our client care team on clientcare@vets-now.com who will be happy to investigate your case. Kind regards - Kirsty

Posted 6 years ago

“It was late at night when I took my cat in to them. They were very caring and thorough and I had no worries about leaving my cat in their care over night.”

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Posted 6 years ago

“All 3 cats been treated here, 2 of them were needing lifesaving treatment, staff were lovely and the care my pets received was 10/10”

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Posted 6 years ago

“Prompt appointment, excellent staff who explained and dealt with my dog. Glad they are available to us.”

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Posted 7 years ago

“We were able to have a clinic open in evening”

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Posted 7 years ago

“Excellent care and information also insurance sorted”

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Posted 7 years ago

“Very simple to deal with at a difficult time”

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Posted 7 years ago

“very helpful did all test n everything they could for my dog never had to wait all that long great service”

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Posted 7 years ago

“Very nice receptionists the vet was very reasuring”

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Posted 7 years ago

“Called at midnight after discovering dog ate chocolate, super helpful over the phone. Arrived at the Hemel Hempstead centre just before 1am. Both the ladies were brilliant, helpful, explained everything, empathic and great sense of humours which helps when dealing with a vomiting dog for over an hour! Thank you so much”

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Posted 7 years ago

“Peace of mind with diagnosis but no treatment, sadly, was available for condition”

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Posted 7 years ago

“They were pleasant reassuring and explained everything thoroughly.”

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Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews