Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

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4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“After I knew it was time to let my dog go. The after hours team gave an excellent service. I may have waited a while to be seen but that turned out to be a good thing because it gave me time to prepare. The team I saw was compassionate and empathetic and explained exactly what was going to happen. They made a very difficult time a little easier. I am grateful for that.”

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Posted 6 years ago

“They were very helpful & compassionate.”

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Posted 6 years ago

“Were really pleased with how they looked after my dog”

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Posted 6 years ago

“Very empathetic and sympathetic at a very distressing time. Incredibly helpful”

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Posted 6 years ago

“We waited an hour in the waiting room to be seen, I was then told he's very bad as if I had left it too long before bringing him. Then the vet spoke longer about the money than the treatment & the welfare of our pet, I was given an invoice of a grand that included tests and sedation along with a miscellaneous figure that they described as " just to round it up" ??? As I was extremely upset & concerned that my best friend was so unwell I didn't really think about things at the time I was told he would need to be hospitalized & given iv fluids & that they would do tests. I had a phone call @ 4 am to tell me my boy had passed away. I went to collect him so we could bury him at home & I asked for reassurance "he didn't suffer did he?" The response was........ " ERM well I don't think so, I haven't read his notes!!!!" I was then issued a new bill of £550 as our pet had not survived long enough to stay in their care for the 21 hours they had originally quoted & also after further inspection of the bill they had in fact not treated him at all as there was no sedation pain relief or tests done after we had gone. ???? So as far as I'm concerned they just put him on a drip & threw him out back to suffer & die alone. I can see no attempt to find the cause, treat him or make things comfortable for him. I felt that my visit was too much work for them after all they had already secured the payment by making me sign a form which said if my pet does not survive I am still liable for the costs & if I fail to pay they would enforce court proceedings!”

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Posted 6 years ago

Hi there, I'm so sorry to hear you had a bad experience with us. I'm not familiar with the specifics of your case, but we'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

“Very thorough examination and explanation of diagnosis,friendly manner of vet who dealt with us”

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Posted 6 years ago

“Very attentive”

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Posted 6 years ago

“They got my pet comfortable quickly”

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Posted 6 years ago

“Very professional missy and her pups doing well thank you all”

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Posted 6 years ago

“Excellent care, clear communication”

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Posted 6 years ago

“Chareged me £111 and from talking to them i realised that they don't have a clue on how to treat pigeons, but yet pretended to know what they were doing and over charged me for knowledge that they had abt birds at least.”

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Posted 6 years ago

Hi Mr Ahmed I'm sorry to hear you had a bad experience with us. We'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

“Excellent quick to treat”

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Posted 6 years ago

“Excellent customer service and felt very reassured about leaving my dog in their care.”

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Posted 6 years ago

“The care given to my very sick unstable puppy was par excellence. I left her thinking I would not see her again but the treatment given ensured she came home just 4 days later a lively little girl. The vets made sure I was kept well informed and consulted at every stage.”

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Posted 6 years ago

“Very friendly and fantastic service. Took great care of my dog and nothing was too much trouble. Thank you”

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Posted 6 years ago

“Very happy”

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Posted 6 years ago

“Very helpful and friendly.”

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Posted 6 years ago

“The vets were brilliant. However the out of hours charges are excessive. Also your request for a review is insensitive as our pet sadly passed away and we still grieving.”

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Posted 6 years ago

“The vets were amazing with my dog and my children being very upset, I can’t thank them enough.”

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Posted 6 years ago

“I was at the vets within 10 mins.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews