Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“They were brilliant my dog is very excitable but they were patient with her and give her time to relax before taking her into the back to treat”

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Posted 6 years ago

“Really worried having to use an emergency vet but could not have wished for a kinder vet who made a very difficult decision easier to bear. The reason I have only given 4 stars is the cost. The vet gets 5 stars.”

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Posted 6 years ago

“Very quickly retrieved a sock which my puppy had swallowed. Thankfully no harm came to him. Quick service and staff really nice”

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Posted 6 years ago

“Compassionate delivery of bad news.”

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Posted 6 years ago

“I went to this practice with my kittens straight after my vets had closed as they were both critical I found the vet very pleasant but all the receptionist was interested in was getting money even though it had been explained by my vets it was running through my insurance they still took £35 to fill out a form which had already been filled in at my practice never again!!”

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Posted 6 years ago

Hi Alison, I'm really sorry to hear this. Feedback from clients in the past has told us that many prefer to have frank discussions regarding cost and payment options at all stages of treatment to ensure complete transparency, I'm sorry if there was a miscommunication in this case. If you'd like us to look into this further, please get in touch with clientcare@vets-now.com and we can do this. Kind regards, Kirsty.

Posted 6 years ago

“Made us feel relaxed and assured us I felt my dog was going to be looked after well . They knew what they were taking about in my terms and caring”

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Posted 6 years ago

“Staff were simperthetic and knowledgable which helped with a very difficult decision, we can only thank them for there support Regards Steve & Christine Tench”

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Posted 6 years ago

“Were very professional and informative”

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Posted 6 years ago

“My dog was very poorly and I don't think we were informed enough. I don't think all the treatment was well thought out. My dog went from one who was drinking too much water and wanting to wee a lot to dead within the space of a few weeks. It all happened very quickly. I'm totally unhappy about the whole thing and hope it doesn't happen to other people.”

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Posted 6 years ago

Hi Yvonne, I'm sorry to hear you had a bad experience with us. We'd really like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

“Excellent service. Topsy well look after.”

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Posted 6 years ago

“They were efficient and helpful at a stressful time”

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Posted 6 years ago

“Disappoint in the service.”

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Posted 6 years ago

“They were caring and looked after us during a difficult time. Unfortunately Bobbie was very ill but that evening the vet hosted 6 family members whilst we said goodbye giving us time and kindness. The facilities and staff where excempelary.”

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Posted 6 years ago

“The staff were very friendly & was really good with my dog.”

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Posted 6 years ago

“Happy with the service however £149 just to have an appointment is just too much. I feel that many people will not take their pet because of the financial side of things even when they really need treatment”

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Posted 6 years ago

“Very happy with all the staff very friendly vets and always make time to talk to me no matter what time of day. Thank you very much”

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Posted 6 years ago

“Lovely people and excellent service. Understood a very difficult situation and did every thing possible to help..”

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Posted 6 years ago

“This is my first dog and my link to my late wife, they have made my life better. They put me at ease and talked through everything I needed to do”

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Posted 6 years ago

“The vet listened to our concerns regarding our critically ill dog who was in an acute phase of heart failure ..she acted quickly making the dog comfortable the vet was honest and open regarding the treatments and the possible outcome .. the vet was professional / caring in her approach .. if it wasn’t for vets now my little dog wouldn’t have been with us today ... thank you 🐾 as we have her with us for a little longer and Is comfortable .. we cannot thank you enough for care and treatments received”

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Posted 6 years ago

“Wonderful staff”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews