Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Parson JRT cross went to vets now for out of hours care with what we now know is haemorrhagic gastro-enteritis she was gushing (not exagerated) blood from her bottom we thought we were going to lose her but with the great care of vets now out of hours service and our own vets care during the day our pet has recovered very well you wouldn’t think 3 weeks later that it’s the same dog! Thank you vets now for taking such good care of Isla! Just remember, if you read this make sure you get a good pet insurance !!”

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Posted 6 years ago

“Nurses were lovely but vet was rude, patronising, and i could smell the cigarette smoke on his breath whilst he was treating my cat. Expensive, unnecessary procedures, very long wait and you sent me this feedback form at 2am and woke me up!!”

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Posted 6 years ago

“Good care but ridiculously expensive. Need pay plan for those who need it.”

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Posted 6 years ago

“Very professional listened to everything we informed them about. Everything was about our dog there experience is why we still have him today jumping around. But they were also great with us talked us through each stage.”

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Posted 6 years ago

“Absolutely shocking service tell you one price over the phone and it miles move never even asked me if I wonted my dogs treatment just did it and give me a massive bill I would strongly advise NOT to come to this vets”

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Posted 6 years ago

Hello, thank you for taking the time to leave a review regarding your visit to us. Please email our client care team with your concerns and we will be happy to investigate this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“Very friendly knowledgeable staff who have really looked after our very poorly dog. Only criticism is sometimes a very long wait at the reception desk after your app. Would still recommend.”

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Posted 6 years ago

“Open just when we needed them, friendly, welcoming and efficient.”

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Posted 6 years ago

“Can someone phone me please so I can discuss.”

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Posted 6 years ago

Hello,Please email our client care team with your concerns and we will be happy to investigate this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“It was extremely expensive £150 for a 4 minute consultation. The vet was nice but he looked and acted like he'd been awake for three days (it was 8pm) and he was downing coffee and red bull. We had quite a long wait considering we were the only ones there. The cost of the consultation was quite prohibitive.”

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Posted 6 years ago

“Very understanding and nice gesture with the sad out come of my eldest cat sox the vet seemed to be very thourgh on the exam”

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Posted 6 years ago

“Done everything possible to help me through my difficult time and very informative.”

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Posted 6 years ago

“Failed to effectively treat. Took 1 x-ray, which was not sufficient for multiple injuries and failed to initiate antibiotics for open and contaminiated wounds, which led to extended admission and treatment by host practice.”

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Posted 6 years ago

“Happy with the treatment and service however my paperwork was not sent off to my insurance company even though I paid the admin charge for this to be done. After 2 weeks of not hearing anything I chased my insurance company to be told they'd received no documents. Had i left this mug longer my claim would have been invalid.”

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Posted 6 years ago

“The staff were lovely in dealing with a sad situation with the vet, John being exceptional with his manner in dealing with us and our beloved Jasper as he unfortunately had to get put to sleep, thanks for helping in our heartbreaking time.”

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Posted 6 years ago

“Too interested in selling memorabilia seconsds after putting our loved one down, no empathy what so ever !”

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Posted 6 years ago

Hello, I am sorry to hear of the loss of your pet. Also, thank you for taking the time to leave a review regarding your visit to us. Please email our client care team with your concerns and we will be happy to investigate this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“Really professional service received, staff were brilliant and sympathetic to our needs at a difficult time”

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Posted 6 years ago

“Staff are good BUT cost is excessively high. Plus my pet was put down next day so this is insensitive timing. Added to that the text arrived at 2:30 am and woke me up so not impressed”

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Posted 6 years ago

“Nice staff, very caring. We liked the care and attention given.”

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Posted 6 years ago

“Excellent care and service :)”

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Posted 6 years ago

“The vet was a wonderful lady”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews