Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

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4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Anonymous

Anonymous // 01/01/2019

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“Looked after Gemma excellent care staff lovely”

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Posted 6 years ago

“the cost was extradinray and unfortunately my cat reid after been brought in by a neighbour whilst I was away. the staff told.my neighbour that I couldn't afford to pay in damage which was very embarrassing and led to my neighbour paying the £800 fee! turns out my lovely day had spesis but felt like the whole situation was managed horribly.”

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Posted 6 years ago

Hello Amy, thank you for taking the time to leave a review regarding your visit to us. Please email our client care team with your concerns and we will be happy to investigate this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“Best Vets ever. Great staff Great care and service.”

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Posted 6 years ago

“Saw my cat straight away. Spoke to referrals at Pride vet for me and sorted out to take him straight up there”

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Posted 6 years ago

“Vets Now were great. Very fast and efficient.”

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Posted 6 years ago

“Disappointing and lack of sympathy shown by first contact call, ignorant receptionist next day who chatted on the phone with no apology whilst i waited, feeling upset. Other vets in Swindon have followed up pets' deaths by sendimg a small sympathy card. A lovely touch. Nothing from you in approx 7 weeks? Not recommended. Now changed all my 5 (dogs and cats) to Vets Klinic. (They were registered with various vets as were rehomed by me). Lovely clinic. It is very upsetting when a much loved pet dies and, as such, needs sympathetic handling by someone who shows concern and care.”

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Posted 6 years ago

Hello Marlene, thank you for taking the time to leave a review regarding your visit to us. Please email our client care team with your concerns and we will be happy to investigate this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“I felt my dog was well looked after, they seemed kind and patient with him. However when I rang them to discuss my insurance claim the number on the card they gave me was unobtainable. I got an alternative number on line but that went straight to answer phone, this was mid morning when I rang. Very strange for a Vetinary practice.”

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Posted 6 years ago

“I was seen very efficiently and the vet was knowledgeable, honest and compassionate. She helped me make the tough decision to euthanise my poorly bunny.”

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Posted 6 years ago

“Unfortunately I was unsatisfied with the care we received. My dog was seriously ill with a spinal injury and we were told to go home and call our own vet in the morning as the specialist was closed. We went to the car and I immediately called the specialist myself. They told us to come straight in. My dog was examined and operated on within a few hours. The surgeon told us if we had waited until the next day our dog would have been paralysed. I am giving 2 stars as my dog was at least given pain medication, however this wouldn’t have lasted him the night if we had gone home as advised. There was also no triage done on arrival as we were told would happen over the phone. We sat for over an hour with our dog deteriorating in front of our eyes without anyone coming to cast an eye over him and prioritise if he needed to be seen.”

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Posted 6 years ago

“Staff were very thoughtful and understanding and gave me plenty of time with my dog. The card amd flower seeds were a lovely gesture.”

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Posted 6 years ago

“The vets were very accommodating on a weekend. They took great care looking over my pet, with every member of staff helpful and thoughtful.”

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Posted 6 years ago

“Fantastic emergency service and care but at a cost! On top of which were charged for two process fees as had both dogs in a same time with same problem!”

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Posted 6 years ago

“So happy they seen pet promptly, paying so much for out of hours because cost is not the priority i was disappointed a further visit to pets own vet was required, did same examination and said pets pain releif should continue at least a week and gave loxicom, would have been so much happier if pet didnt suffer pain for a whole 24hrs before second visit to own vet, i feel he could have received same at emergency vet , they said not to hesitate in calling back to be fair!!! although another emergency fee was to much when own vets now open.”

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Posted 6 years ago

“Thank you for what u done tigger”

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Posted 6 years ago

“The service was first class but the cost was eye-watering”

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Posted 6 years ago

“Lovely vets took good care of phoebe. Just wished there was a bettet out come and prices were lower”

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Posted 6 years ago

“I understand some nights r busy but would be nice if they could hug the pets if distressed to calm them down which I no some animals would appreciate it”

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Posted 6 years ago

“Looked after my dog overnight care and observation filling ingest of grapes. Drips ok and meds. But supervision or control measures could have been better as charged extra for replacement lines and guard offer puppy chewed them. Also charged for submitting insurance forms”

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Posted 6 years ago

“Quite a long wait for emergency treatment for an already stressed kitten.”

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Posted 6 years ago

“Great people,great service. Compassionate,professional.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews