Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to agree with most of the reviews on here ,it's just about the money not the care . my furry baby wasn't well at all not himself at all ,130 pounds later just to stick a thermometer in him and check his heartbeat ,was told it's just a tummy bug . my king died 2 hours later ,I'm disgusted that you can call yourselves vets ,I wouldn't of cared about the cost I would of paid anything to have him here he was only 7 years old & a big part of our family he was family you should be ashamed of yourselves”

Helpful Report

Posted 6 years ago

HI Stell I'm sorry to hear you had a bad experience with us, and so sorry for your loss. As you can imagine, making diagnoses of internal issues can be very difficult, particularly without performing more tests to uncover potential causes, which on an out-of-hours emergency basis can be expensive. Our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ Please do get in touch with client care on clientcare@vets-now.com to chat to us to discuss your case in more detail. Kind regards, and sincere condolences again - Kirsty

Posted 6 years ago

“I cannot thank Paul, Rebecca, Jon and all the nurses that helped my Missy. Thorough investigation with top of the range equipment, speedy diagnostics and immediate corrective surgery to save my Dogue De Bordeaux life 🙏🏼 I cannot thank you all enough. World Class 🌍”

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Posted 6 years ago

“Two occasions our pets have received what I think was very poor treatment with the centre being unable to say what dose of drug had been administered, quoting one price & then charging another, giving injections in the wrong order than stated & on another occasion putting on a bandage far too tight so our dogs leg swelled which would have been very dangerous had our normal vet not corrected it the next morning. As always however, first question 'are you insured' and then they seem glad to run any test or give almost any injection, arguably whether needed or not, that will no doubt run up the exorbitant bill & then charge you for signing a claims form. My personal experience is unprofessional, unreliable and very greedy. If only there was a greater choice - I wouldn't go unless I absolutely had to!!”

Helpful Report

Posted 6 years ago

Hi Philip, I'm so sorry to hear you had a negative experience with us. It's true that out of hours emergency and critical care for pets is expensive, just as it would be privately for human patients, and our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ We would like to understand more about your complaint, so please do get in touch with client care on clientcare@vets-now.com to discuss your case in more detail. Kind regards, Kirsty

Posted 6 years ago

“I was outraged that Vets Now charged me over £15 for signing our insurance claim following treatment of our dog. This was on top of a £200 up front fee plus a further £64 for a simple consultation. I think that this is a disgraceful practice and that the management of Vets Now should be held to account for a particularly egregious rip off”

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Posted 6 years ago

Hi Mr Lang, I'm so sorry to hear you had a negative experience with us. It's true that out of hours emergency and critical care for pets is expensive, just as it would be privately for human patients, and our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ Please do get in touch with client care on clientcare@vets-now.com to chat to us to discuss your case in more detail. Kind regards, Kirsty

Posted 6 years ago

“Vets now were absolutely brilliant at a really worrying time. Our young dog was taken poorly whilst we were away. The vet on duty told us exactly what tests they were going to do and gave us an idea of costs of them as soon as she'd checked her over. As it's an out of hours service, of course it's more expensive than our regular vet but knowing our dog was being so well looked after was priceless. Thank you so much to those on duty at Alfreton last night!”

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Posted 6 years ago

“The kindness shown by each and every staff member that we have dealt with from bringing our beloved cat in to the Manchester practice after a tragic accident, to picking his ashes up has been amazingly heartwarming. A heartbreaking experience made a little easier by such kind staff.”

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Posted 6 years ago

“Visited Bournemouth vets now Sunday evening after dog took a swim with blue/green algae! The young female vet who unfortunately I can't remember her name, was so friendly and helpful. Was very good at telling us what could be done if needed but didn't ever suggest uneccesary treatment. Plenty of advice of what to look out for. Can't fault”

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Posted 6 years ago

“They are only interested in money... Too expensive for dogs whom are not insured. With our 2 rescue dogs they got a lot of Health problems. Too scared to use them in an emergency in case of bankruptcy. They r not animal lovers.”

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Posted 6 years ago

Hi Fung, I'm so sorry to hear you had a negative experience with us. It's true that out of hours emergency and critical care for pets is expensive, just as it would be privately for human patients, and our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ Kind regards, Kirsty

Posted 6 years ago

“One of our cats was having breathing problems took her your Gillingham very helpful sorted her out ,can’t bare to animal suffer she’s all fine now ,thanks so much to you all very friendly staff thanks again def use again for out of hours service”

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Posted 6 years ago

“Your was rubbish he showed no interest in Darcy and was very unhelpful I am disappointed with your service and will never use your vets again”

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Posted 6 years ago

Hi Mr Cummings, I'm really sorry to hear you had a bad experience with us. We'd like to understand what happened here, so if you haven't already, please get in touch with clientcare@vets-now.com to discuss your case. Kind regards, Kirsty

Posted 6 years ago

“Sorry but just seemed to be interested in money !”

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Posted 6 years ago

“Extortionate prices for basic service, and the follow up dealing with their accounts department is awful. Overall, I would absolutely not recommend Vets Now, and I will change my vets in order to not have my animals in their care afterhours.”

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Posted 6 years ago

Hi Heather, I'm so sorry to hear you had a negative experience with us. It's true that out of hours emergency and critical care for pets is expensive, just as it would be privately for human patients, and our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ Please do get in touch with client care on clientcare@vets-now.com to chat to us to discuss your case in more detail. Kind regards, Kirsty

Posted 6 years ago

“Took my cat to Bristol zetland road.When i questioned the cost for the treatment the receptionist said if you don't pay we send the bailiff round o well of to a good start . Would not recommend VETS NOW”

Helpful Report

Posted 6 years ago

Hi Rodney, I'm really sorry to hear this, it's a very surprising reaction from our staff and certainly not the case! We'd like to understand what happened here, so if you haven't already, please get in touch with clientcare@vets-now.com to discuss your case. Kind regards, Kirsty

Posted 6 years ago

“Vets now took care of our dog when she suddenly fell ill and needed treatment throughout the weekend. The vet was extremely attentive and thorough, explaining everything a she went along. She took a whole thorough history of what had been happening and provided comprehensive advice on intended treatment, the reasons for this and the cost that would be incurred. We were reassured by the quality of care from the vet and staff and encouraged to telephone or visit as often as we needed to. The exchange/hand over between staff and vets was thorough and all the staff got to know our dog and cared for her to a high standard throughout her stay in hospital.”

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Posted 6 years ago

“Caring and compassionate. Sensitive to mine and my cats distress. I would highly recommend Vetsnow.”

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Posted 6 years ago

“Looking after my cat in caring way”

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Posted 6 years ago

“I I wanted to thank you very much for the help you gave my dog.”

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Posted 6 years ago

“Vets now Swindon did an amazing job in helping to get our dog back to full health.They are very helpful and knowledgeable. They kept us up to date with our dogs treatment and what they thought was the best approach. I just can't thank them enough.”

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Posted 6 years ago

“They helped my cat and my extension me”

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Posted 6 years ago

“Concerned and disappointed”

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Posted 6 years ago

Hi there, I'm sorry to hear you had a bad experience with us. We'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews