Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Staff very pleasant and helpful, good communication between them and our own vet”

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Posted 6 years ago

“Vet pulled my dog along the floor, causing his collar to come off, if I could have safely taken him home I would have done. Picked him up in the morning dripping wet in his own urine, no compassion from the vet what so ever. Would never recommend this practice to anyone”

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Posted 6 years ago

Hi Ruth, I'm sorry to hear you had a bad experience with us. We'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

“Very helpful and caring staff. Made a stressful situation not so stressful. Thank you for taking such good care of us”

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Posted 6 years ago

“Excellent service, the vet was lovely with our puppy who had swallowed a cloth chew toy...effective rapid treatment had him back to his usual self very quickly. Highly recommended for peace of mind in emergency.”

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Posted 6 years ago

“Within 5 minutes of arriving we had been taken in to be seen by the nurse, followed by the vet. There were no waiting around, everyone was lovely including thw receptionist who was very helpful. Everyone made myself and my dog feel less anxious which is great.”

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Posted 6 years ago

“They took excellent care of my Guide Dog when we had to visit them”

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Posted 6 years ago

“Asking for a ridiculous amount of money without even checking my bits over wanted to send my dog Home with a vitamin jab when she needed emergency surgery myself at to request a scan and if I would've took the vets advice my dog would've been dead by the next morning so not happy with the service at all”

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Posted 6 years ago

Hi there, I'm sorry to hear you had a bad experience with us. We'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

“Very understanding at a very differcult time.”

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Posted 6 years ago

“Our little chihuihui was extremely ill and eventually died. I felt that there was no compassion although vets very competent there was an extreme urgency to get the money. She was with them go 3days and every morning we were phoned with an update and request for immediate payment as a priority. The whole experience was upsetting.”

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Posted 6 years ago

Hi Mr Sumner, I'm so sorry you don't feel we were compassionate enough - I'm disappointed to hear this as compassion is one of our core company values. Feedback from clients in the past has shown they appreciate frank and honest discussions about treatment costs and payment options at each stage of their pet's care, so I'm sorry if this was not delivered correctly. If you'd like to discuss this in more detail please email clientcare@vets-now.com - kind regards, Kirsty

Posted 6 years ago

“Helpful quick correct diagnosis fully explained and medication given .”

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Posted 6 years ago

“Thank you for being there.”

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Posted 6 years ago

“We were seen straight away at 10pm staff were lovely. Place was extremely clean and welcoming”

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Posted 6 years ago

“Great advice after taking my dog early Saturday morning, they put my mind at ease straight away and reassured me that my dog had a case of kennel cough. You can’t put a price on peace of mind of your beloved pets are concerned.”

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Posted 6 years ago

“Available for emergency after r.t.a . Prompt response”

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Posted 6 years ago

“I have had total faith and satisfaction in Barry Cameron’s care of my dog over the years. He has always been gentle and caring and mindful of my wishes.”

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Posted 6 years ago

“We came in for an emergency when our usual vet was closed, we were received so well and everyone we met were very friendly and reassuring. The vets explained everything very clearly and patiently. Everything they did made this whole experience, that could have been a nightmare, easy.”

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Posted 6 years ago

“Vets and surgery excellent Call centre very good Given 4 * because text confirming address incorrect. Fortunately son had taken details down on his phone as I was speaking. Added to stress which was not needed”

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Posted 6 years ago

“The Vet James communicated with me every step of the way and did everything possible to help me and my cat.”

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Posted 6 years ago

“The service I got at this sad time was amazing they cared and made you feel that your baby was in safe hands. You got a card and forget me not seeds sent to you which I thought was a lovely thought. Thank you as I knew my baby was in safe hands and the staff was so caring when I came to collect her ashes. X”

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Posted 6 years ago

“All staff were very professional and pleasant. I was given privacy and as much time as I needed when I brought my much loved dog of 16 yrs in as an emergency. Although I knew the time had come to have her euthanised, it was still very much a shock. The vet was extremely empathetic and didn't give the impression she was rushed even though it was a Saturday morning and they were very busy. Top marks for making my loss easier.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews