Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price for a consultation £119 for less than 5mins is terrible”

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Posted 7 years ago

Hi Miss Inglis, I'm glad we were able to be there for your pet, but I'm sorry you feel our prices are too high. We work on an emergency, out-of-hours basis which means our dedicated staff are there through the night, at weekends and bank holidays to care for the sickest of pets. This can be expensive which is why we always encourage the highest level of pet insurance possible. Kindest regards - Kirsty

Posted 7 years ago

“The staff were very friendly and polite and made us welcome. My only gripe, and this is not directed at the staff, is the actual cost the appointment.”

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Posted 7 years ago

Hi Mr Townsend, I'm so pleased to hear that you feel this way. With regards to cost, our prices reflect the fact that we offer an emergency out-of-hours service. However, we do actively encourage our customers to have pet insurance to help cover this. If you feel you were wrongly charged, please contact our Client Care team at clientcare@vets-now.com and they'll be more than happy to look into your case for you. Many thanks - Rebecca

Posted 7 years ago

“Very comfortable leaving our girl, lots of reassurance and communication from vets and staff. Cannot recommend highly enough.”

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Posted 7 years ago

“Have kept me fully informed at every step of my pets treatment and progress.”

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Posted 7 years ago

Hi Shirley, I'm so pleased to hear that we were able to keep you in the loop about your pet's progress. Best wishes - Rebecca

Posted 7 years ago

“They were pleasant helpful and sorted our cats problem out”

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Posted 7 years ago

“Great response time and efficient, friendly staff”

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Posted 7 years ago

“Fully informed - comforting and supportive. Open transparent”

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Posted 7 years ago

“Really helpful. Had to take our dog in urgently on New Years Eve. Receptionist was very helpful booking us in, vet really good and immediately saw how sick she was. Nurses very helpful when I phoned in the evening, and they called me 8.30am to say she was better. Everyone kind and understanding.”

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Posted 7 years ago

“The service was excellent and everyone we dealt with very professional and we were kept up to date with progress regularly. The reason for four stars was due to the inflated prices. We are not on benefits nor earn fantastic wages so the cost has put a huge dent in our bank accounts!!”

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Posted 7 years ago

Hi Karen, I'm so happy to hear you feel this way - we always try to keep our customers updated on their pet's progress. With regards to the cost, our prices reflect the fact that we offer an out-of-hours emergency service. However we do encourage pet owners to insure their pets to help cover this. If you feel you have been mischarged, please do not hesitate to contact our Client Care team at clientcare@vets-now.com. Many thanks - Rebecca

Posted 7 years ago

“We were very happy with our dog’s treatment. Reception staff were lovely and very understanding.”

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Posted 7 years ago

“Rushed my cat there for an emergency appointment and they were wonderful. Gave her a very thorough examination and medication to see her through until I saw my vet the next morning. Really friendly staff and free hot drinks.”

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Posted 7 years ago

“absolutely appalling. The vet was not calm, no bedside manner to either dog nor owners, highly erratic & unprofessional would not listen as she was spoken to and the dog left a shaking wreck, all the good that had been done by her usual vet after an experience when the dog was a puppy was ruined. seriously thinking of leaving our vets if this is the out of hours we have to use. It was not worth the £190.00 and if I could sue I would as the detriment caused to the dog.”

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Posted 7 years ago

Hi there, I'm so sorry to hear you feel this way. If you haven't already been in touch with our Client Care team, I would encourage you to make them aware of your complaint. You can contact them at your earliest convenience at clientcare@vets-now.com or call 01383 223 902 and they will look into your case for you. Many thanks - Rebecca

Posted 7 years ago

“Absolutely amazing service, with our dog vomitting blood at 10pm and our emergency vets not picking up, Vets Now were so helpful from the first call to seeing our dog. Couldn't have been more pleased with the service we received, brilliant staff.”

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Posted 7 years ago

Hi Miss Oakheath, I'm so sorry to hear that your dog was ill, but am very glad that we were there for you when you needed help. Thank you - Rebecca

Posted 7 years ago

“Really pleasant receptionist and the Vet we saw was Katrina who was very understanding and explained things really well to us.”

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Posted 7 years ago

“Fantastic staff, so friendly and thorough. They looked after Charlie our dog very well and did a very detailed discharge.”

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Posted 7 years ago

“The vet we saw was fantastic, he did a great job and left no stone unturned in trying to get to the bottom of our labs foot injury ... super impressed! Many thanks 😊”

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Posted 7 years ago

“From a 5 minute phone call to a visit at the Glasgow Centre where they took great care of my border terrier benji the care was second to none. Very reassuring thanks for helping me guys”

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Posted 7 years ago

Hi there, I'm so happy we were able to help Benji. Best wishes - Rebecca

Posted 7 years ago

“Can’t thank all the incredible vets enough. I took my dog in on news years eve and receptionist was so reassuring. The vets did all they could when we continued to bring Winnie until the 2nd of January. Sadly Winnie passed away on the 3rd of January and we are so heartbroken but know that she had the best care possible. Thank you.”

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Posted 7 years ago

Hi there, I'm so sorry to hear about Winnie, I understand that this must be a difficult time for you. However I am glad that you felt we treated yourself and Winnie with the utmost care. Thank you for taking the time to leave your review - Rebecca

Posted 7 years ago

“The staff were very helpful and friendly.”

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Posted 7 years ago

“The service I received wasn’t to bad, what shocked me was the £176 bill, I was literally in the vets 15 minutes and my cat had no treatment just a quick check as she wasn’t well, The prices these days vets charge is scandalous”

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Posted 7 years ago

Hi there, I'm so sorry to hear that you feel you were unhappy with the cost of the service. Our prices reflect that fact that we offer an out-of-hours emergency service, however we actively encourage pet owners to have pet insurance in order to help cover this. If you do feel like you were mischarged, please do not hesitate to contact our Client Care team at clientcare@vets-now.com and they'll be more than happy to look into your case. Many thanks - Rebecca

Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews