Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic vets are rabbit was really unwell had a gasy stomach kept laying down not doing a lot took him straight to vets they put him on the drip 20mins later took him home with pain killers don’t trust a lot of vets best £300 I’ve paid as he is running around like nothing happend”

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Posted 6 years ago

“I would rate you as nothing. You are the most disgusting vet I have spoken to, my dog, correction my babes, takes epilepsy and for the second time in a few months have refused to give us advice over the 'phone insisted we take Heidi down whilst having a fit. Three Sundays ago we took our Heidi down and to meet the most obnoxious vet, if you could call her that First words were "We cant unfry a fried egg" Which absolutely broke my heart, and to me would mean, there was not a lot of hope, but then assured us she could help, took a £1000 deposit and couldnt save my babes. I am devastated and will make sure this will be well publised. Dont know your name but your should be struck off. If you dont care for animals you are in the wrong job.”

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Posted 6 years ago

Hi Ms Petrie, I'm so sorry you feel this way and so very sorry for your loss. In most emergency cases the best course of action is to come to the clinic with your pet as soon as possible as we cannot provide accurate advice or diagnoses from our contact centre. I'm sorry you didn't find us to be compassionate in person, it's one of our core company values. Please do get in touch with clientcare@vets-now.com so we can look into your case and discuss this further with you. Kind regards and sincere condolences, Kirsty

Posted 6 years ago

“I called and they saw us within the hour. Lovely staff and great service. Found the grass seed, straight out of my dogs ear and on our way! Perfect service all round! Thank you!”

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Posted 6 years ago

“My dog had to be rushed in through the night she was in so much distress ;all I can say is they were amazing they narrowed it down to a denta stick she had eaten from b and m it was a cheap brand anyway it made her very poorly.we were sorted very quick and the staff were friendly and helpful.this was in the Middlesbrough branch.canbe a bit expensive but my dog 🐶 is worth it 🐕”

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Posted 6 years ago

“Excellent service and good staff. Very helpful and made a stressful situation easier by their confident, calm manner. Would highly recommend.”

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Posted 6 years ago

“Was nice and easy and very friendly staff.”

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Posted 6 years ago

“All the staff were so polite and helpful. Couldn’t fault them. Definitely made us feel at ease”

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Posted 6 years ago

“Accurately diagnosed my pet's fatal condition and gave caring and helpful assistance with the consequences.”

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Posted 6 years ago

“The practice care for my dog and my family together, keeping us informed as they treated him. We could not have asked for more. I would recommend this emergency out of hours practice to anyone who needs help out of their vets working hours, highly recommended”

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Posted 6 years ago

“I came in with my dog max at 1.15am as he had developed a cough and was having trouble breathing the vet looked at him and said that he had a sore throat and that there was no crackle in chest they then said that he would need antibiotics I paid for the service which cost £230 we left there at 3am I was not happy with what the vet had said it was as I was very concerned with his breathing but she insisted that he was fine he then suffocated with all the fluid on his lungs as sadly passed away in my arms at 10am that morning they was more concerned with taking my money than listening to what I had to say”

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Posted 6 years ago

Hi there, thanks for taking the time to leave this review, and I'm so very sorry for your loss. We'd like to understand what happened here, so if you haven't already, please get in touch with clientcare@vets-now.com and we can look into your case. Kindest regards and sincere condolences, Kirsty

Posted 6 years ago

“The staff are very understanding and friendly, especially during a hard time for us. Thank you!”

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Posted 6 years ago

“I received this today . Following your pets care at Vets Now, we want to offer our sincere condolences for your loss. If you felt ready we would welcome your thoughts on the service you received on your visit. You can rate this and leave a brief comment. Well here is my comment, How dare you cause me more upset my lovely dog is STILL alive and receiving palliative care from her own great vets. She has been attending the Super Vets also in Guildford due to her aggressive form of Leukaemia. She is only 3 years old, WHERE DO YOU GET YOUR FACTS FROM?? Why cause an owner more heartache, I know what the outcome will be but NOT YET!!!!! You have no compassion”

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Posted 6 years ago

Hi Mrs Hollins, I'm so sorry to hear this. Our review request messages are sent out automatically and the copy is based on how the case is discharged, but in this case it's clear there has been an error with the notes on the case, or else it has been closed incorrectly with the wrong discharge outcome. I'm so sorry for this, and I can't understand how this has happened without looking into what went wrong here. We'd be happy to do this for you, please just email clientcare@vets-now.com and we can investiagte how this error occurred. Please be assured, we meant no offence and can only apologise. Kindest regards, Kirsty

Posted 6 years ago

“Very understanding in a difficult situation”

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Posted 6 years ago

“Very helpful caring staff, excellent service and so grateful of their help”

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Posted 6 years ago

“Excellent care from every member of staff. Best veterinary care we have ever experiened”

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Posted 6 years ago

“Think the amount u charge for out of hours £147 includ vat is distgusting and if all vets charge this amout u should be ashamed seems me its all about money not animal welfare !!!”

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Posted 6 years ago

Hi Mrs Long, I'm so sorry to hear you had a negative experience with us. It's true that out of hours emergency and critical care for pets is expensive, just as it would be privately for human patients, and our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ Please do get in touch with client care on clientcare@vets-now.com to chat to us to discuss your case in more detail. Kind regards, Kirsty

Posted 6 years ago

“Very friendly and efficient excellent service thank you”

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Posted 6 years ago

“I felt Riley got the best care I could have wanted for him. Everyone very friendly and reassuring.”

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Posted 6 years ago

“Great team. Seen very quickly and made to feel at ease by everyone. Thanks for all your help and in the nicest way possible hope not to see you again.”

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Posted 6 years ago

“Extremely helpful and very caring. Highly recommended.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews