Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Having taken my dog there with life threatening injury your staff were very helpful and efficient on arrival. Outstanding service throughout and very informative when phoning up to check progress of my pet. Would highly recommend.”

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Posted 7 years ago

Hi James, thanks so much for your very kind feedback - Kirsty

Posted 7 years ago

“They were quick to realise the puppy had ingested something toxic treatment was started immediately and they weee sympathetic and reassuring that he would be given the best treatment and were professional . Their skills saved our pups life and we are so grateful to them .”

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Posted 7 years ago

Hi Joanne, I'm so happy to hear that we were able to save your puppy - I hope you're both doing well. Thank you for taking the time to leave such a positive review, we really appreciate it. Thank you - Rebecca

Posted 7 years ago

“Tried to press five stars but wouldn't allow had a lovely conversation with your staff really helpful also visited earlier in the year”

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Posted 7 years ago

Hi Mrs Donnelly, I'm so happy to hear that you felt we were very helpful. Thank you for taking the time to leave your review - Rebecca

Posted 7 years ago

“The service received was fast, and the dog received the treatment required. The vets nature and people skills could be better though.”

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Posted 7 years ago

Hi Miss Parsons, I'm very glad to hear that we were able to help your dog speedily. We do aim to delivery the utmost caring and professional service to all of our clients, so I will be sure to pass on your feedback to the team. Thank you for taking the time to leave your review, we really appreciate it - Rebecca

Posted 7 years ago

“Vets now were amazing. They took really good care of my dog.”

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Posted 7 years ago

Hi Andrena, I'm glad we were able to care for your dog. Thank you so much for your kind words - Rebecca

Posted 7 years ago

“All the vets and staff were excellent in treating our dog, Paddy, who had an emergency operation to remove a ruptured gall bladder. We were phoned regularly with updates on treatments and progress, as well as being allowed to visit him. Nothing was too much trouble. Brilliant service and our dog is tecovering well. Thank you all”

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Posted 7 years ago

Hi Derek, many thanks for your kind review, so glad we were able to help you and Paddy. Kind regards - Kirsty

Posted 7 years ago

“My dog is feeling much better after the visit and was treated with care.”

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Posted 7 years ago

Hi Matthue, many thanks for your positive review, it's very much appreciated - Kirsty

Posted 7 years ago

“Helped me in my hour of need, although outcome wasn't good and my pet had to be put to sleep. Member of staff I dealt with was very understanding as I was an emotional mess.”

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Posted 7 years ago

Hi Sylvia, thanks for your very kind words. My sincere condolences for your loss - Kirsty

Posted 7 years ago

“Very caring staff.explained everything,even though I phoned a few times anxious about my dog,great staff and I was happy to leave my dog in their practice.”

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Posted 7 years ago

Hi David, I'm very glad to hear that we were able to provide you with the peace of mind you needed at a difficult time. Thank you for your kind words. Best wishes, Rebecca

Posted 7 years ago

“Made a very difficult visit easier with their understanding and compassion. Professional service”

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Posted 7 years ago

Thanks for your kind words, Vicky. Glad we were were able to be there for you.

Posted 7 years ago

“They spoke to me like a human and were upfront about everything.”

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Posted 7 years ago

Hi William, thanks for your kind feedback, glad we could help. - Kirsty

Posted 7 years ago

“Took good care of my cat Enzo and were very friendly, reassuring me and explaining everything I needed to know. Being able to direct claim on my insurance was also very helpful!”

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Posted 7 years ago

So happy we were able to be there for you and Enzo - thanks for your kind words. Kirsty

Posted 7 years ago

“Simple, easy and they saw me immediately. Very kind.”

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Posted 7 years ago

Thanks Pippa, for your kind review. Kirsty

Posted 7 years ago

“Absolutely outstanding service. Totally professional, excellent communication and customer service”

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Posted 7 years ago

Hi Mrs Kyle, thanks so much for your very kind review. Kirsty

Posted 7 years ago

“It was a difficult time for me. But from the moment we got our cat to the vet he was well cared for as we're we”

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Posted 7 years ago

Hi Ms Cowie, thanks for your kind feedback, glad we could help. - Kirsty

Posted 7 years ago

“Helped our dog's leg”

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Posted 7 years ago

Thanks for the positive review, Karen.

Posted 7 years ago

“Friendly professional”

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Posted 7 years ago

Thanks Laura, for your kind words - Kirsty

Posted 7 years ago

“Fantastic service kept me informed fully about the procedure Very friendly and helpful staff!!”

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Posted 7 years ago

Hi John, thanks for your kind feedback, glad we could help. - Kirsty

Posted 7 years ago

“Did not offer any great solution other than see your own vet in the morning.”

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Posted 7 years ago

Hi Helen, so sorry you don't feel we could help. In some cases the best care is to wait and see how a situation develops. Not all cases which are brought in to see us require emergency or critical care treatment, and in these cases the best thing to do is to wait until the symptoms either disappear or become such that treatment is required. Thanks for your feedback - Kirsty

Posted 7 years ago

“When the vet we seen found out insurance wouldn't cover the costs and we couldn't afford the EXORBITANT fees we basically got told euthanasia was an option. The vet just appeared interested in the money.”

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Posted 7 years ago

Hi, I'm so sorry you felt this way. We try to be very upfront about our fees as previous feedback from clients showed many prefer this approach. However we also pride ourselves on our compassionate approach, so I'm sorry you felt we fell short here. Please get in touch with clientcare@vets-now.com and we can discuss your case offline. Many thanks - Kirsty

Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews