Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Really helpful when my pup hurt his paw, helped him become himself again.”

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Posted 6 years ago

“Quick treatment and helpful discussion. Pricing reflected treatment given, which was very fair. Thanks again”

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Posted 6 years ago

“They were a great help and pu my mind at ease.”

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Posted 6 years ago

“They were very knowledgeable friendly and caring towards animals in their care.”

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Posted 6 years ago

“very sympathatic during a difficult time.”

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Posted 6 years ago

“Listened and provided sympathetic and reassuring advice”

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Posted 6 years ago

“So caring”

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Posted 6 years ago

“The nurse was very rude and said very inappropriate things I asked for her name to report her but was refused. Never known this to happen. I paid £600 for out of hours emergency visit I was informed the next day when I went to pick up my dog that there was another £120 to pay I enquired what the cost was for they stated hospitalisation which I had paid already the rude nurse stated I had paid until 2pm I told her we had been kept waiting for over 4 hours since 1.30pm to collect my dog she stormed off when I told her I didn't like her attitude to which then a vet came in and said I didn't have to pay the extra cost as it was an error. AVOID if possible fees are horrendous and some members of staff are rude and uncaring. It's all about money, needless to say I will never use again and be taking my fur baby to our own vets in the morning. I attended vets now in huyton 3/6/18 wI'll be making a complaint by phone today .”

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Posted 6 years ago

Hi Cheryl, thanks for taking the time to leave this review, I'm sorry you had a negative experience with us. I'm disappointed you didn't find us to be compasionate as it's one of our core values. Please email clientcare@vets-now.com to follow up on the progress of your complaint. Kind regards, Kirsty

Posted 6 years ago

“My cat was seen today urgently. The service was very thorough, with friendly, approachable staff and excellent care of both the cat and myself! Only negative side I would say is the high consultation costs - could put caring people off getting necessary treatment for their sick/injured pet if unable to pay the very high fee (as well as high drugs costs if needing treatment).”

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Posted 6 years ago

“The vet herself was good and the treatment helped my pet. But the prices are daylight robbery. It's just shocking what they charge people. Why is this not government regulated? It seems they can charge what they like. Soon only well off people will be able to afford pets.”

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Posted 6 years ago

Hi there, sorry to hear you find our fees too expensive. It's true that out of hours emergency and critical care for pets is expensive, just as it would be privately for human patients, and our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ hopefully this gives you more of an explanation. Kind regards - Kirsty

Posted 6 years ago

“They were very thoughtful and considerate in their dealings with us. We are particularly grateful to Pamela Martin for her patience and kindness.”

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Posted 6 years ago

“I can understand that emergency has different costs, but £140 plus £20 for just 4 tablets is definitive to much. Also there was a lot of dirt which needed to be cleaned. My expectation of a emergency place was not to see this. Sorry, but my experience was not the best. Hope that money is not more important then the animals and I also hope that none of my animals need another emergency visit. As I am not British I apologize for my writing.”

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Posted 6 years ago

Hi there, thanks for taking the time to leave this review. I'm sorry you had a negative experience with us. Out of hours emergency care for pets can be expensive, just as the same service in human medicine would also be expensive, privately. We have a handy article which explains where your fees go which might give you more clarity: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ - if you'd like us to look into your case in more detail please get in touch with clientcare@vets-now.com - kind regards, Kirsty

Posted 6 years ago

“Taking our dog to emergency vets is always hard but they made us feel comfortable and explained everything in si.ple terms which made us feel happy our dog was being taken care of”

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Posted 6 years ago

“Beautiful work into ur front great and up when I take my 'Jack' on the morning and back on the evening to see my great dog 'Jack'.”

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Posted 6 years ago

“They looked after my cat after he died”

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Posted 6 years ago

“Thorough examination and honest opinions.”

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Posted 6 years ago

“Didn’t have to wait long and vet was patient and understanding. However, I don’t appreciate receiving this text at 2am as it woke me up!”

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Posted 6 years ago

“I am so thankfull petmedics as they have been so helpfull and understanding. Last goodbye for my Tina was easier to survive with doctors help. The service and most amazing doctor was fantastic. Thank you for all team i apprieciate your help so much!”

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Posted 6 years ago

“Excellent service. Truly caring staff.”

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Posted 6 years ago

“Adam was brilliant kind caring and filled me with confidence. Wish he could be my vet!”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews