Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

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4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“We took our dog to Vets Now when sadly she passed away suddenly on a Saturday evening. The staff were so kind, they took us to a private room as they could see we were upset, they even made us a hot drink. The vet then went through are options and let us talk about our dog. We were tested with the compassion and respect. We are very grateful for the kindness shown to us after the loss of our much loved Sasha. Thank you”

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Posted 6 years ago

“The Vets @ Glasgow Vets Now we’re empathetic,& reassuring, knowledgeable and very professional”

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Posted 6 years ago

“Took great care of my Poppy. Thanks so much.”

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Posted 6 years ago

“We had a sad experience at vetsnow with our dog she was 11 years old. We took her to vetsnow (emergency vet) because her breathing was terrible, she had vomited and lethargic. They decided to do epoc bloods. Explained kidneys were not great or lactate. Explained her HR was high. Advised keep her in the hosp over night. Later day after, Sunday they rang my nana, explained she needed a Hysterectomy (11ye old dog) on Iv abx also no full biochem bloods done prior to putting her through Op. My nana agreed without family knowing really why this was needed and if this would keep her alive. Picked dog up Monday early phone call 7am to my nana to pick her up within the hour, dog lethargic and not eating and drinking. Vet standing holding dog without her comfort blanket, her eyes had not been cleaned as she has poorly eyes, she just looked worse than when we took her in. Very sad about the experience we had. My nana spent thousands of pounds trying to get dog well. Felt Op unnecessary (hysterectomy) and her high heart rate was not fixed when we took her to own Vets / breathing still bad. Sadly, she later died Monday we felt it was unfair to keep her alive, she had pain which was not even well controlled with meth. Vet at another hosp did Full bloods which only took 30 Min for result she had several problems- she was diagnosed with KD stage 3 & severe hyperkalemia alongside an Infection, pain & respiratory failing. We just feel full bloods should have be done initially considering how unwell she was we knew something was really wrong.As a family we are saddened by the experience and care at vetsnow. The thousand pound cost for the Op at vetsnow could have been used to do Full blood on our dog to rule out further problems before putting her through surgery. It was explained Monday when we picked up our Dog, Vetsnow were quite confused as to what was actually wrong with her. I asked kindly if they would handover verbally to dogs own vet on the Monday however this did not happen, and thought this would happen anyway. We just wish we had time to spend with her in her last few days rather than having operations which evidently did not make any different at the end. We feel decisions could have been made more empathethically on our dogs behalf and blood investigatioms could have be carried out before operating. Surely this would be the case in a human. Our dog was evidently very sick”

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Posted 6 years ago

Thank you for taking the time to write a review Amy. I'm sorry to hear you had a bad experience with us, and I'm so sorry for your loss. We'd really like to understand what happened here, so please get in touch with our Client Care team on clientcare@vets-now.com. Kind regards, Ruth

Posted 6 years ago

“The girls were just lovely , caring and very professional”

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Posted 6 years ago

“Very careing lovely people. Very difficult time for us was made a little easier.”

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Posted 6 years ago

“We visited 3 vets within 24 hours when our cat became seriously ill out of nowhere. Vetsnow were fantastic, caring, compassionate and were the ones to find the problem. Thanks to them our coco is on the mend. Yes they are expensive because they are a specialist hospital but I wouldn’t hesitate to use them again! We can’t thank them enough 😀”

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Posted 6 years ago

“Quick to get an appointment. Was seen almost immediately. Found problem straight away. Had surgery and was home the following morning.”

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Posted 6 years ago

“Quick and helpful service. Out of hours care, very expensive but helpful and quick with insurance claim.”

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Posted 6 years ago

“Amazing care & helpfulness but horrendously expensive. I don’t see why their costs should be at least 100% more than everyday vet practises. We are all animal lovers after all.”

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Posted 6 years ago

“Great service and really did help to get my dog healthy again after a injury to his neck. Would recommend to a friend or family. ❤️”

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Posted 6 years ago

“Efficient & understanding”

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Posted 6 years ago

“Fantastic service, very friendly vet amazing with my dog.”

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Posted 6 years ago

“The staff were friendly and reassuring. My kitten received excellent treatment on a Sunday afternoon.”

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Posted 6 years ago

“Looked after my puppy wen she had been unwell. And was out of hours for my vet”

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Posted 6 years ago

“Sadly despite the best efforts of the Vets Now team we had to have our elderly Westie euthanised out of hours after becoming acutely unwell with breathing difficulties. The care our dog received was outstanding; she was treated with the utmost respect and dignity. Also staff took the time to keep us involved with every decision made and we too treated with care and compassion for what was a very emotional time for us.”

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Posted 6 years ago

“My dog is very nervous and she was looked after well here. Everything was taken care of for me leaving me to concentrate on my dog. Due to the care of the vets, my dog seems to be making good progress. I was kept well informed of what was happening.”

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Posted 6 years ago

“This vet saved my dogs life and treated her with the best care”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“The Vet was very caring kept us informed of what was happening and discussed all the steps that we could take, the options we had. On discussion with the Vet we went home and they would try stabilise my dog enough for her to survive an operation. Unfortunately they couldn’t stabilise her and she phoned and advised us and we took the decision to put her down the Vet went and did what she had to and phoned us back to advise my pet had gone. The care and compassion shown was exceptional.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews