Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

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Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“They were really good with our rabbit teddy. Sadley he was put down”

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Posted 6 years ago

“What went wrong? From start to finish. Our beautiful dog passed away unexpectedly yesterday thanks to the useless vet. We took him in at around 21:00pm because he wasn't acting his usual self, and all she said was oh he's fine he's just got a fever. Came back home with my dog and at 02:30am he started fitting so bad and lost his sight straight away. He never ever was himself after that. We rang the place 4 times and all they said was oh he's just coming round he'll be fine.. Hours later my baby died. Yet the vets have said everything was absolutely fine. He's gone and he shouldn't of gone. Terrible place wouldn't ever recommend it, I blame these for my baby passing away. This will be taken further.”

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Posted 6 years ago

Hi Natalie, I'm so sorry to hear this, and so sorry for your loss. It can be incredibly difficult - almost impossible - to predict a seizure in an animal before it happens, and even more difficult to assess the severity of the seizure until after it has happened and the animal has either recovered or not. I understand this situation is very distressing to you. Please get in touch with our client care team at clientcare@vets-now.com and we can look in to this case. Kindest regards - Kirsty

Posted 6 years ago

“I came in with my 5 month old puppy after he ate a box of chocolates. I called in before to get recommendations on what to do and was advised to bring him down. My dog was sick by himself before I brought him so I called back to see if I should still bring him (bearing in mind the cost of an appointment is £140.) They said I should definitely still bring him in as the vet would check he had thrown everything up and probably induce him to be sick more just incase there was any more chocolate in his system. We arrived and were seen quickly only to have him looked over for about 90 seconds, had his temperature taken and to be told he will be absolutely fine. I resented paying the £140 for that and managed to only pay £60 but on the way home my pup was sick again about 4x more than he was in the first place so I was annoyed the vet hadn't felt the need to make him sick as I think it was only the journey that make him throw up. So much money for nothing. Thank god my pup was alright no thanks to the vet at all. Felt really taken advantage of and robbed.”

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Posted 6 years ago

Hi Ms McEwan, I'm sorry to hear you didn't feel we provided you with a good service. We would always advise you to come down to the clinic to check your dog if it has eaten chocolate, I'm sorry you feel we didn't spend enough time examining your puppy. We'd like to look into this, please get in touch with clientcare@vets-now.com so we can investigate your case. Kind regards - Kirsty

Posted 6 years ago

“At 12.30 at night with a new rescue dog having uncontrollable fits this service offered us excellent care don’t know what we would have done without them. Both the vet and nurse were very helpful and reassuring”

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Posted 6 years ago

“Diagnosed & treated my rabbitt very quickly, which was what was needed to save her life”

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Posted 6 years ago

“6 hrs later our dog died but was treated for a temperature”

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Posted 6 years ago

I'm so sorry to hear this, please get in touch with clientcare@Vets-now.com to discuss your case. Kind regards, Kirsty

Posted 6 years ago

“Very happy. Many thanks”

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Posted 6 years ago

“They were quick and fast to respond to our emergency when we had to take my dads cat in when we thought it had been knocked down but turned out it suffered a blood clot hence the reason why it couldn’t move it back legs but sadly we had to put her to sleep and they were caring and compassionate”

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Posted 6 years ago

“Very professional calm service received at a time when you are very anxious. Also very helpful with insurance claim paperwork”

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Posted 6 years ago

“Saw my pet right away late at night out of hours. Excellent service and friendly vet. My pet is doing great.”

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Posted 6 years ago

“My dog went in very lifeless and couldn’t walk I thought he was going to have to be put down but thanks to vets now I picked him up the next day and took him to his vets for his medication”

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Posted 6 years ago

“Extortionate consultation fees £206! And then try and get you to pay for more and more tests. Nothing warrants such fees, profit driven rather than pets first.”

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Posted 6 years ago

“Referral from vets re anal gland lesion. Excellent service from Pamela Martin and all the aftercare staff. Huge thanks to Liz Welsh who performed the operation.”

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Posted 6 years ago

“They understood what we were going through and supported us through a difficult time. We were given all the time we needed to say our goodbyes to Archie and receiving a card and seeds afterwards showed they care.”

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Posted 6 years ago

“Professional and very easy to deal with, made us feel reassured at all times during a very worrying time. Thank you x”

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Posted 6 years ago

“I was delighted with this superb service.”

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Posted 6 years ago

“Little compassion or even intent to help”

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Posted 6 years ago

Hi there, I'm really sorry to hear you had a bad experience with us. We'd like to understand what happened here, so if you haven't already, please get in touch with clientcare@vets-now.com to discuss your case. Kind regards, Kirsty

Posted 6 years ago

“We were seen immediately and the service was very efficient. However having the euthanasia and cremation rates hanging on the wall over the treatment table was in ooorvtaste and could be distressing.”

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Posted 6 years ago

“We knew when we arrived at the vets in the he early hours the inevitable outcome was that we wouldn't be bringing our beautiful dog home. We were not pushed into any decision. Our dog was checked to see if there was any other option to help her. The environment was clean, quiet and we were able to calmly have her put to sleep while on my lap. The paperwork and choices of arrangements were tactically delt with. A huge thank you to them. The only grumble was getting her back. At the consulting room doorway passing her cremation bag over. Surely that could be changed to a more private and personal way not in front of other people.”

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Posted 6 years ago

“The staff on the front desk were exceptional but we knew our rabbit was dying we just did not want him to be in pain and he was taken away so we were not with him when he died .we were shown into a consulting room and the nurse came into the room and said they were trying resuscitation we said to stop she left and came back in with papers for cremation services so we knew he was dead .when I said we wanted to take him home she was quite abrupt ,she returned with him scooped up in the towel we brought him in with which was covered in pee & poop I know this happens but they could have given me a little piece of white roll . Will never be back.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews