Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Caring and knowledgeable staff who kept us informed and we’re very sympathetic and helpful”

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Posted 6 years ago

“Staff were very nice and proffessional. Very happy with Murphy's treatment and the aftercare advice”

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Posted 6 years ago

“Very helpful and compassionate when we needed them as we had to put our dog down due to ill health”

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Posted 6 years ago

“Kind caring helpful”

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Posted 6 years ago

“We were very happy with the service they provided they are very understanding and very profesinal we were very grateful and happy how thoughtful they were at our time of our lose of our fur baby i would well recomend them in the future to anyone else and we loved our lovely piece of our fur baby they provided for us to keep thank you all very much for our hardest time in our lives they made it easier for us to cope”

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Posted 6 years ago

“Took my beloved Rosie in as she was unwell. Vet was lovely, very thorough!! Recognised and listenend to me as i know her best. Couldn't have asked for better service!! Would highly recommend!!!”

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Posted 6 years ago

“The vets report sent to my regular vet was incorrect as he stated that the tumor my cat has was the size of a small nut. I was quite shocked when I read this as the tumor is the size of 10 nuts! My cat had a seizure so I had to visit the emergency vet a 2nd time. The site of the tumor was infected so an abx injection was given but the vet should have cleaned the area with anti bacterial solution as the cytology report later showed cocci bacteria and sepsis! Also the cost for these vets is outrages!”

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Posted 6 years ago

“Didnt make me happier as i had to have my cat euthanised but the situation was treated with kindness and sensitivity.”

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Posted 6 years ago

“My dog was misdiagnosed. I was told she had an abscess due to infected anal glands when in fact she had septicaemia. Plus her abdomen was red and bruised and the vet said it was due to my dog licking herself. This was in fact internal bleeding. That was on Sunday and my beloved dog died on Tuesday.”

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Posted 6 years ago

Hi there, and thanks for taking the time to leave us a review. I'm so very sorry to hear this, and so sorry for your loss, we know how awful it is to lose a pet. An infection is one of the leading causes of septicemia, however the consition can develop very rapidly and can be difficult to diagnose. We'd still very much like to look into your case so please get in touch with us at clientcare@vets-now.com and we can investigate. Kindest regards and sincere condolences - Kirsty

Posted 6 years ago

“Follow a sudden decline in my dogs health we used Vets now. After a thorough examination it was decided to put her to sleep. The Vet and the nurse were so wonderful and treated us both with dignity and compassion. Giving us time to say goodbye after she had gone. We had the dog cremated and used the local service with Vets now. When we collected her ashes we were looked after again.”

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Posted 6 years ago

“Very attentive. Caring. Constant updates. Very friendly. Explained everything well”

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Posted 6 years ago

“Saw my cat as soon as we arrived”

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Posted 6 years ago

“Vet was appauling & condisending, very judgemental and didn’t care about my much loved family pet.”

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Posted 6 years ago

Hi Stacey, I'm so sorry to hear this. I'm especially surprised and disappointed as we pride ourselves on our customer service and compassion is one of our core company values. Please get in touch with clientcare@vets-now.com and we can look into your case. Kind regards, Kirsty

Posted 6 years ago

“My dog was bitten in her ear which made a tear in the skin about 3cm long. She is a chihuahua so it was pretty big however as it was not “life threatening” she did nothing and told us to come back In office hours. We were charged £180 for literally nothing. To make matters worse: We went to our normal vet the next day who told us now that as the wound was no longer fresh she had to go under general anaesthetic and have the wound cut away to be sewn back together. They informed me the vet should have sewn it up on the night and it would have saved the dog a lot of trauma and from loosing extra skin on her ear. She also would have had much better healing. She is a show dog. This is outrageous and negligent. I will leave a public review.”

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Posted 6 years ago

Hi Mr McAulay, I'm really sorry to hear you didn't have a good experience with us. Our consult fee covers the fact we are on hand on an out-of-hours emergency basis to treat the most critically ill pets. If your pets wound was superficial, our advice is that it's usually best to wait until you can see your regular vet the next day as non lifesaving surgeries performed on an out-of-hours basis can be expensive. If you'd like to chat to us about the specifics of your case please get in touch with client care at clientcare@vets-now.com and we can investigate. Kind regards, Kirsty

Posted 6 years ago

“Looked after sticks when he was very ill kept us informed during the night and was a different dog in the morning Thanks”

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Posted 6 years ago

“I needed urgent help for my dog who had torn open a huge hole in her thigh whilst running off lead. The injury was so bad that the muscles were torn from the hip and flapping outside of the leg. Vets now carried out emergency surgery to repair the damage straightaway.”

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Posted 6 years ago

“Available on Easter Monday. Very good with my dog who is very nervous of vets”

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Posted 6 years ago

“Very local so no long car journeys with a poorly dog - let us know what was happening and could call in the early hours to update on our dog.”

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Posted 6 years ago

“Sorting and giving the right advice”

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Posted 6 years ago

“I had an emergency appointment with vets now on a Saturday night, the vet I was seen by was amazing she examined my very poorly cat twice to make sure she hadn't missed anything. My cat is 19 nearly 20 unfortunately she is still very ill but thanks to vets now I still have her. I would definitely recommend vets now”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews