Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Following an emergency visit with our dog Norman the vets and nurses who looked after him for three days were outstanding in diagnosing and treating the illness Norman had.”

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Posted 7 years ago

“Made us feel reassured, felt comfortable in their company while they treated our dog, gave us lots of information and put our mind at rest and considering it was News years day and very late they were a massive help to us and our pet”

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Posted 7 years ago

“Kind and explained my dog’s problem well !”

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Posted 7 years ago

“Kept us informed all the time couldn’t do without this great service during the night many thanks”

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Posted 7 years ago

“Very professional and helpful, friendly staff.”

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Posted 7 years ago

“I had bought a new dog for my partner on her birthday in June and we could have lost him due to illness if not for Katrina at Vets Now and her team. Bear was on deaths door and we had feared that we were going to lose him, but over night, Katrina worked wonders and helped him get back to full health. I can’t thank Katrina and her team enough for their help in this very emotional time, thank you!”

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Posted 7 years ago

“They took my lost dog in after somebody had found her, scanned her and called me. Super friendly staff”

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Posted 7 years ago

“All staff were extremely helpful and friendly to the animals and their owners. My little dog is now well on his way to recovery.”

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Posted 7 years ago

“The vet I saw did not explain the possible side effects of the pain relief she had given my dog. When I called back after returning home to say he was crying and seemed really agitated she told me that his dementia had Probably gotten worse and if I was worried to return at 6 in the morning because that would be the next time he could get pain relief. We sat up all night with my dog who cried and howled, got worse if you put the light out, constantly jumped as if something was there only to discover when I googled the side effects that these were all listed. If she had told me at least we would have been prepared”

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Posted 7 years ago

Hi Mrs Hassebrock, I'm so sorry to hear you weren't happy with the care we gave or the advice we administered. Please get in touch with clientcare@vets-now.com who will look into your case. Many thanks - Kirsty

Posted 7 years ago

“The vet gave a clear explanation of what she thought was the problem and made a recommendation which I was happy with.”

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Posted 7 years ago

“The vet was very professional, but the pressure she appeared to be under meant she came across as very abrupt and negative. This is in comparison to the extremely friendly/reassuring service at the PDSA the following day where we were given hope, rather than expecting him to have to be put to sleep. We do really appreciate the service though and understand the pressure at this time of year.”

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Posted 7 years ago

“It was good to get treatment so quickly over a bank holiday”

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Posted 7 years ago

“We went for a emergency appointment for our guinea pig, Unfortunately the pig had died on way there. The reception was very helpful and sympathetic to our daughter who was devastated. She went through choosing a urn with her has we have chosen a cremation. Lovely welcoming place.”

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Posted 7 years ago

“Fast and efficient even tough they were busy”

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Posted 7 years ago

“Taken quickly. Very friendly staff and I knew my 8 week old puppy was in safe and loving hands.”

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Posted 7 years ago

“I went on new years eve 2017 , the staff were very welcoming & reassuring , there was not a long wait , the vet was wonderful , made sure I understood every step of examination & tests , also that I understood & was happy with treatment & follow up programme , wonderful !! Thank you all. . My baby girl ( dog ) was fine , she was very comfortable there”

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Posted 7 years ago

“I came in with a dying Lovebird and not a clue why. I left the next day and Tiny was back to her normal chirpy self. I’ve never had to experience vets before but Vets Now really made me feel secure. Everyone was lovely.”

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Posted 7 years ago

“Very professionally skilled and explained everything from reception through to vets and nurses”

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Posted 7 years ago

“Not happy, was sent to vets now to get an urgent ultrasound which couldn’t be done till the Wednesday after xmas! Spent nearly a thousand pounds, all for nothing my poor dog still suffered and had to be put to sleep! Initial communication with first two vets were very poor! Sent away with painkillers for arthritis when it was an inflamed gut! Time wasted! Very dissapointed”

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Posted 7 years ago

Hi Mrs Compton, I'm so sorry to hear this. Please get in touch with clientcare@vets-now.com and we can investigate your case. Kind regards - Kirsty

Posted 7 years ago

“Used out of hours service phone answered promptly and seen very quickly”

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Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews