Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Excellent service.Thank you all”

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Posted 6 years ago

“I received tenderness and care in my worst nightmare of the loss of my little man”

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Posted 6 years ago

“Always helpful and friendly.”

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Posted 6 years ago

“Excellent, professional service. Highly recommended.”

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Posted 6 years ago

“Where do I start... The whole service for myself and Brodie (my Dog) was fantastic!! I was so upset, but they let me see where she was staying, and didn't mind me ringing up a lot!!”

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Posted 6 years ago

“Took my dog there, out of hours, with acute colitis. Very kind & thorough. Put my mind at rest & felt I could phone for further advice if required. Worth the money paid for professional advice & support”

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Posted 6 years ago

“Had to wait for 1hr 30mins to see a vet while my dog was having a really bad seizure with her eyes rolling about in her head. First vet that saw her was not very good, the vet on the evening shift though was excellent.”

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Posted 6 years ago

“We were very happy with the help we were given & how prompt the service was”

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Posted 6 years ago

“The practice was excellent compassionate and thoughtful as we had to make one of our worst decisions to allow our beloved Choc Lab Bailey to go to sleep for the best reasons Thank you so much”

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Posted 6 years ago

“Total Mia- diagnosis !”

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Posted 6 years ago

Hello, thank you for taking the time to leave a review regarding your visit to us. Please email our client care team with your concerns and we will be happy to investigate this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“Very expensive and they lost my insurance form which had my bank details on I had to ask for the £15 admin fee to fill the form in to be refunded”

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Posted 6 years ago

“We received excellent and informative care. Many thanks!”

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Posted 6 years ago

“Caring, friendly and lovely people x”

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Posted 6 years ago

“The medical service could not be faulted. Although my cat’s condition could unfortunately not be cured, it was extremely comforting that you were able to see us immediately on our arrival, and give us that appointment as soon as we phoned without having to wait. This made a very distressing time a little easier. The medical staff were professional and respectful in the situation, and understood our being upset that he had to be put down. The only negative aspect of the experience with Vets Now was in the post-treatment administration, in which I supplied a copy of an insurance claim form, the second page of which had to be completed by the vet. Despite our being charged a fee for completion of this, the form was originally sent to the insurer without having been completed by the vet. This caused delays and problems in resolving the claim. Under the circumstances, I think the fee for completing the insurance form should have been refunded, and it is that aspect that prevented awarding a fifth star. But I cannot fault the emergency service treatment, and thank the staff for being so responsive.”

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Posted 6 years ago

“Disappointing service at a difficult and upsetting time. I was charged over £150 for a consultation in which the vet took my rabbit's temperature and listened to her heartbeat, before telling me that she was very ill, which as an experienced rabbit owner was obvious, and there was nothing that they could do for her. This wasn't unexpected but I feel that given the short consultation, the fee was excessive, even for a bank holiday. The vet did not appear to be at all confident with rabbits. I wasn't allowed to stay with my pet whilst she was put to sleep, which I found very distressing. The only explanation offered for this was that the gas used to sedate her couldn't be used when a member of the public was present. The vet wasn't confident to put the injection into her ear and said it would have to go into her chest, which was also distressing to hear. I was asked if I would like to use their recommended cremation service for over £200. When I declined and made my own arrangements (which cost £70), I was charged a "handling" fee of £30 for them to keep my deceased pet overnight. Quite what this was to cover, I am not sure. Obviously she didn't need feeding or looking after. When I saw my rabbit after she had died, her eyes were bulging which I have not experienced with any of my previous rabbits when they have died, and which was also very upsetting. They seemed totally confused that I had made my own arrangements for cremation and there was much insistence that I would need to ring back in the morning before the surgery switched over to the daytime staff to ensure that they could arrange for my pet to be handed over to the crematorium collection driver. I wasn't left feeling confident that my pet would be treated with respect. All in all, I feel the fees are excessive and that this is exploiting people when they are at their most vulnerable. As they offer the emergency vet service, people have little choice but to use them.”

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Posted 6 years ago

“Very expensive for a Sunday visit, but they sorted my dog out so can't really complain. She was near death and was much better by the next day. They gave me a cheaper alternative to the £700 that it would have cost for a drip for 7 hours.”

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Posted 6 years ago

“The journey from Scunthorpe to Doncaster was distressing for my pet. However the service there is good. Was kept waiting but there were poorlier pets than mine and they prioritised well.”

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Posted 6 years ago

“Very helpful vet who's main concern was the welfare of my dog.Cant thank them enough”

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Posted 6 years ago

“Good emergency treatment provided to our cat after she sustained an injury in a fight.”

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Posted 6 years ago

“Excellent quick and kind service”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews