Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“The care given was fantastic!”

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Posted 6 years ago

“We were given honest advice about the best course of action with our suffering hampster .. and they gave us time to say goodbye to her. We truly appreciate the courtesy.”

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Posted 6 years ago

“All the vet was intresteted in was money.no care or compasion for dog or owner.over priced c section at a cost of (2000)pounds whic i got done the dayvafter at 6.45 pound.vets now even suggested euthanasia.was told a puppy was dead and it wasant just to top our dreadfull night off.luckily we waited until our vets was open and now have 9 healthy puppys and mums doing great to with no thanks to vets now”

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Posted 6 years ago

Hi Shaun, I'm sorry to hear you had a bad experience with us. We'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

“Efficient, professional and friendly team that treated my injured dog in a timely manner and put me at ease :)”

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Posted 6 years ago

“My cat had a 3 day old kitten that was fading. I came to you out of hours as an emergency to buy some kitten milk to feed her myself. I am a mother of five children recently on benefits as my husband has been made redundant and has heart Failure. We have very little money. We qualified for pdsa but didn't realise it was the same building. The lady was sharing the desk with the pdsa lady. She said the kitten milk was out of stock for the pdsa so I had to buy it from her. I had £30 left to my name and they charged me £24.50! This milk is for sale at my vet for £9.00!!!! She asked if I wanted the vet to see the kitten and mother.... I agreed, she wanted £245!!! For a simple consultation! This costs £15 at my vet. I bought the kitten milk with the last of my money and left. My kitten died that night. That probably could have been helped if I had been shown how to tube feed her. I understand it is an emergency service but those charges are extortion and taking complete advantage of people in dire situations who love their animals. I find that appalling. I also find it terrible that the lady representing pdsa was sat directly next to your representative and didn't intervene or either of them try to help me. I will never use you again. And will tell anyone who listens to never use you either. R. Clay.”

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Posted 6 years ago

Hi Ms Clay, I'm so sorry for your loss and so sorry to hear you weren't satisfied with our service. As an emergency and critical care provider we wouldn't routinely provide supplies like this. It's true that out of hours emergency and critical care for pets is expensive, just as it would be privately for human patients, and our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ - Again, I am so sorry you weren't happy with our service and offer my sincere condolences. Kind regards, Kirsty

Posted 6 years ago

“Couldn’t of asked for better care or support, Thank you!”

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Posted 6 years ago

“I was seen straight away, I was also told honestly my poor boy wasn’t going to make it, they gave me time with him and I felt supported.”

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Posted 6 years ago

“Excellent service and wonderful care, i cannot thank Vets now Glasgow team enough for saving my dogs life”

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Posted 6 years ago

“Excellent and sympathetic service in difficult circumstances”

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Posted 6 years ago

“I don’t think they examined my puppy properly. I took her to my vets the next day & they said she had a thickened anal gland which the vet I saw didn’t even examine her bottom. £176 to be told she needed her bottom shaved. When it was an anal gland is a waste of money ! Won’t be recommending them.”

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Posted 6 years ago

“The receptionist and vet (Rebecca) were both wonderful in our emergency, even when I phoned again later with a query about my cat's progress. Thankyou. Dickens was absolutely fine and has 7 lives left! Karen x”

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Posted 6 years ago

“They diagnosed his condition quickly and treatment saved him. Can not thank them enough.”

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Posted 6 years ago

“Fantastic service”

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Posted 6 years ago

“Received medication for my dog....Even though the vet was unable to give a diagnosis. When I went for a follow up check to my own vet. It was diagnosed that my dog may have been stung. Vets now charged me £277 on a Saturday afternoon...my vet charged £10. I would prefer not to use vets now again but unfortunately I can't dictate when my dog may be I'll.”

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Posted 6 years ago

“Excellent care given to Rocky our Beagle thanks”

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Posted 6 years ago

“Arrived late at night with a seriously ill pet. Loving care and attention put our minds at rest.”

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Posted 6 years ago

“Kind friendly staff made me feel at ease leaving my dog with them for the night”

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Posted 6 years ago

“The vet was able to diagnose what was wrong with my dog and put our minds at rest. She was kind, friendly and very thorough.”

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Posted 6 years ago

“Our dog was attacked, so we were very upset. The surgery was very empathetic, helped us access our insurance, effective surgery.”

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Posted 6 years ago

“Efficient and caring”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews