Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“We visited Vets now Xmas eve as our puppy was sick and not acting himself. He ended up staying the night as you can imagine I was in pieces. They really looked after our puppy digger and also us! We had him back Xmas day and he’s getting back to his normal self. The vets are greats but also the reception staff are outstanding they was so lovely.”

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Posted 7 years ago

“Quick excellent service and easy to contact for updates. Very friendly and helpful particularly as it was Christmas Day. Aided paperwork.”

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Posted 7 years ago

“The staff I spoke to on the phone was extremely helpful and understanding. The staff at the PDSA hospital were exceptional towards our dog Lucy and ourselves, their care towards Lucy and us was the best we had ever encountered previously”

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Posted 7 years ago

“brilliant staff very helpful and caring”

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Posted 7 years ago

“The telephone receptionist was very attentive, empathetic, excellent on listening for details and giving information re: appointment. These attributes were reflected throughout our journey with all the staff, which made fir a very reassuring experience, thank you!”

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Posted 7 years ago

“Seen quickly. Options on treatment”

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Posted 7 years ago

“Great service .... took great care of my Shih Tzu Rosie on Christmas Eve and Christmas Day when she had stay in for 2 nights. Excellent communication. Very friendly staff. Rosie is now well on the way to recovery.”

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Posted 7 years ago

“The only downside was that the surgery was 20 mins travel which was heartbreaking when i had a distressed 17 year old dying cat .but once there i couldnt ask for more the vet was waiting for me took me straight through and were so kind both to me .hubby and of course ellie cat they talked to her. stroked her before the injection.then mopped me up with tissues and a friendly arm round my shoulder .i left ellie with them as she is to be cremated .they took care of everything let us stay with ellie as long as we needed .a very sad boxing day made just a little easier by a caring vet and vet nurse :(”

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Posted 7 years ago

“My dog stole and overdosed on chocolate on Christmas Day at midnight! She was very sick and I called Vets Now who saw her as soon as I could get there. Both the nurse and the vet were so kind and caring. They sorted my very poorly dog and she is back to her waggy tailed self”

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Posted 7 years ago

“I was very upset but the vet and nurse were very understanding a doctor calm.”

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Posted 7 years ago

“Fast efficient and caring service . First class equipment proper A +E facilities .”

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Posted 7 years ago

“Friendly and courteous staff who helped us at a very difficult time and provided useful information making decisions possible without pressure.”

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Posted 7 years ago

“Very sympathetic at a difficult time and allowed us as much time as we needed with out beloved dog”

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Posted 7 years ago

“Very professional service. Clean premises. Hospitable and friendly.”

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Posted 7 years ago

“They were very sympathetic dealing with the death of my dog Diesel.”

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Posted 7 years ago

“They were very helpful in a stressful situation.”

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Posted 7 years ago

“Made assessment promptly and give necessary advice too follow”

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Posted 7 years ago

“Quick and efficient.”

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Posted 7 years ago

“I needed to take my cat for treatment on Christmas Day. Although there was a long wait, due to the large number of cases, the staff were very efficient, good natured and friendly. In particular, the Receptionist was informative, helpful, sympathetic and kind. The waiting area is large, comfortable and well appointed, with a quiet room for cats and free drinks. The vet I saw was very professional, listening carefully to what I had to say, explaining the problem clearly and just as clearly laying out the options for treatment. She even rang me later to clarify something further. Highly satisfied!”

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Posted 7 years ago

“Vets now are nothing Ng but money making pigs the receptionist is lovely but that's as far as I would go vets are rude £142 then trying to get my girl to under go a £500 surgery that even me as a vet new wasn't necessary to then be told oh a bandage will be fine.Also being quizzed on why I didn't have pet insurance which is non of anyone's business this place is not aimed at the working class this is for the wealthy and if your not your looked at as scum thanks for nothing vets now merry Xmas.”

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Posted 7 years ago

Hi Martin, I'm really sorry you feel this way. Out-of-hours emergency care can be expensive which is why we always encourage the highest level of pet insurance available to cover for emergency and critical care when you need it most. If you want to, please feel free to get in touch with clientcare@vets-now.com to discuss your case offline - Kirsty

Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews