Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Excellent out of hours service. Very reassuring to know that they are available to use in an emergency”

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Posted 6 years ago

“We took. Our dog in who was dying in front of us. Vets now tried to resuscitate her for around 10 mins although realistically she had already gone. They were very friendly, professional and compassionate given the circumstances. A great service. Thank you.”

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Posted 6 years ago

“Waited an hour half to be told they couldn’t do anything . 5 min consultation for £140 quite simple outrageous . Will never recommend”

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Posted 6 years ago

Hi Mr Davies, we do have to charge a consultation fee for all emergency and critical cases that come in to us on an out-of-hours basis I'm afraid, just as would be the case in private human medicine. Our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ - Kind regards - Kirsty

Posted 6 years ago

“Sensitive and efficient.”

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Posted 6 years ago

“very helpfull staff and understanding”

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Posted 6 years ago

“Very thorough with my puppy , even though no one knew what was wrong”

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Posted 6 years ago

“Lovely vets very caring and understanding. X”

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Posted 6 years ago

“I received excellent advice over the telephone in the early hours of the morning from a very kind, caring receptionist. This was followed by outstanding treatment by very professional vets.”

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Posted 6 years ago

“They were very reassuring when I was very upset. They nee what they doing. They advise of cost up front you know what you have to pay. They made the cat well.”

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Posted 6 years ago

“Not happy because of the. Circumstances but extremely thoughtful and understanding at a sad situation”

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Posted 6 years ago

“Happy is not what I would use, however comfort and support was excellent at that sad time. Are pet and us were treated with great dignity and sympathy. Thank you”

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Posted 6 years ago

“The staff were friendly efficient”

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Posted 6 years ago

“Very kind, efficient and friendly”

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Posted 6 years ago

“Very happy with the service they were very efficient and very professional. I think they saved our dogs life very very grateful”

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Posted 6 years ago

“The staff were very helpful and helped me through a very difficult decision”

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Posted 6 years ago

“Very caring but the out of hours charges could be cheaper”

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Posted 6 years ago

“My dog “floyd” was recently put to sleep at the PDSA in Hendon after apparently having a stroke. He Dzerzhinsk was 10 years old and to me irreplaceable. The staff were absolutely brilliant. From the person on the telephone to the vet that put him to rest floyd was treated like he was the only dog there. He was a dog with dignity and they allowed him the same dignity in passing. I can’t speak highly enough of you people. The weekend started at Pinner rd and ended in Hendon on the Monday and over them 3 days everybody was brilliant to us. Thank you for everything. B Henley”

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Posted 6 years ago

“Our visit to Vets Now was out of necessity rather than desire. Out of hrs emergency vet. All staff - receiption / nursing & veterinary staff were all very lovely & helpful. I was kept me fully informed & was even offered a drink of tea/coffee while I completed necessary paperwork. However don’t be surprised by ‘inflated’ costs in addition to out of hrs charges. (Cost of simple bandage dressing for example was 75% more expensive than own vets).”

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Posted 6 years ago

“Money and bad communication”

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Posted 6 years ago

Hi Olka, I'm sorry to hear you had a bad experience with us. We'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

“Thank you for helping my Cat with tick and eye trouble. When he was home it was as though nothing happened. xx”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews