Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Very friendly”

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Posted 6 years ago

“They were my Jake's vets. Care second to none Jake passed in my arms at 1.10 am Wednesday 30 June I just wish I could have been stinger and sat with him longer after he left for doggy heaven . Many thanks x”

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Posted 6 years ago

“Totally disgusting experience! After the trauma of losing our beloved family dog the young girl on reception was only concerned with payment which we were covered with by insurance, all she was concerned about is payment, my wife was in tears and we experience nil empathy! Just kept getting told we needed to pay over and over which we did by credit card even though our insurance settled as i stated, now are having trouble obtaining our dogs ashes, disgusted by the whole experience!!”

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Posted 6 years ago

Hi Mr Green, I'm sorry to hear you had a bad experience with us. Feedback from clients in the past has told us many appreciate frank and honest discussions around treatent costs and payment options, but I'm sorry that you didn't find us to be compassionate as it's one of our company values. We'd like to understand more about what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

“Absolutely outstanding care from the staff here. I needed their help in an emergency over a bank holiday weekend and was blown away by how kind and lovely the staff were.”

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Posted 6 years ago

“I telephoned in the early hours of Sunday morning. The person I spoke to was calm, friendly and reassuring. When I arrived I was welcomed in the same manner. The Vet who saw my cat was equally welcoming. He was thorough, informative and knowledgeable. I left less stressed and totally reassured. Hats off to the PDSA out of hours service. Many thanks.”

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Posted 6 years ago

“Everything was explained regarding treatment. Staff were lovely. We felt that our cat was in good hands”

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Posted 6 years ago

“The receptionist was very polite, friendly & approachable & the vet was very professional & explained everything clearly.”

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Posted 6 years ago

“Did not notice a cut on his paw”

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Posted 6 years ago

Hi Clark, I'm sorry to hear about this. We'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

“They were great looking after my dog Stella when she had gastroenteritis. They were really helpful. Nothing wS a bother.”

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Posted 6 years ago

“I rushed my dear friend and companion of 15 years to vets now after an emergency situation at home. we were quickly rushed into a room where the vet asked about my boy, and then advised it was sadly time to let him go. I felt he was so compassionate and completely understood how difficult this situation was and also how important bailey was to me and the family. I felt safe in leaving bailey with vets now at that horrific time. I miss my bit terribly”

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Posted 6 years ago

“Reassurance for our dogs babies”

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Posted 6 years ago

“Really efficient and friendly, "does what it says on the box", but very expensive if not insured.This was all explained pre-visit so you can make your own choice.”

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Posted 6 years ago

“We took our sick rabbit, Gordon, to see you and although it did pass the person who saw to him went above and beyond to try and save him”

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Posted 6 years ago

“Lovely staff, efficient service.”

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Posted 6 years ago

“Jess and Davide were incredible. They saved my very poorly cat and he’s so much better now. Can’t thank them enough!”

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Posted 6 years ago

“I liked how the appointment wasn’t rushed. There was plenty of time to ask questions. The receptionist was lovely too.”

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Posted 6 years ago

“The attitude of the staff was cold and uncaring”

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Posted 6 years ago

Hi there, I'm sorry to hear you had a bad experience with us. We'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

“Used out of hours. Very good”

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Posted 6 years ago

“Available when I needed them. Answered phone straight away and straight in to see the vet when we arrived”

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Posted 6 years ago

“They were very understanding and compassionate with me during my loss”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews