Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Great vets. But I dropped a urine sample in and its been over a week and no call to tell me what could be the problem with my dog. Every time I call no one answers so not to happy”

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Posted 6 years ago

“They were just perfect ,great professionals,very polite. We recommend it”

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Posted 6 years ago

“Very caring vets at the most sad time with our dog. We had to have her put down at our emergency visit and the vet was so lovely and caring.”

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Posted 6 years ago

“Never really needed anything major, but everything was spot on, nice folks, helpful. No complaints.”

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Posted 6 years ago

“Staff were very efficient. Charges very high though.”

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Posted 6 years ago

“Excellent professional service from a friendly caring staff”

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Posted 6 years ago

“The whole team were fantastic and particularly the vet Anita (I think) who had to put my beloved Henry to sleep. She was extremely empathetic and is a wonderful vet. Please ensure she is rewarded.”

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Posted 6 years ago

“Having used these guys on a few occasions I am completely happy with the care and attention they have paid to my dogs and their puppies. The only down side is the cost. It is 3 times the amount my usual vet charges for out of hours (he is unavailable at present hence using these guys)”

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Posted 6 years ago

“He said my cat was stable and ok to go home. Got my cat to his own vets the next day he died in my arms riddlled with cancer. Vets now will be hearing from my legal team. Left my cat in agony.”

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Posted 6 years ago

Thank you for taking to time to leave a review Syliva. I am sorry to see you were not happy with the service you received at our clinic. If you would like to get in touch with our client care team then you can do this by emailing clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“Excellent service and care Very helpful”

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Posted 6 years ago

“They was fantastic with my boy when he was bleeding out from his cancerous lunp .unfortunately he died the next day on the operating table”

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Posted 6 years ago

“My cat was very well cared for and they were all very accommodating to his needs.”

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Posted 6 years ago

“Great service and lovely professional and reassuring staff. Purely marked down to a 4 due to the additional cost, not on out of hours, but on the medication etc as opposed to its usual cost from the vets.”

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Posted 6 years ago

“My French bulldog was admitted with a suspected broken leg vets now kept her over night for a bill of approx £900 knowing my insurance only covered £1000 and my dog was still to have an op. The operating surgeon advised that they should not have racked up this bill for treatment including a drip for a dog that was not dehydrated knowing further treatment was required the following day! I was advised it would have been not detriment to my dog to have been given strong painkillers and sent away until the vet was open the following day. I do appreciate the help that was given but feel they should have thought more about the long term and been more frugal with the funds available.”

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Posted 6 years ago

I am sorry to hear you were not happy with the service you received when you were at our clinic. I do hope your dog is on the meds now and I am glad we were there to help at the time. If you would like us to look into this for you then please email our client care team at clientcare@vet-now.com Regards Ruth

Posted 6 years ago

“Terrible. My dog was bitten by an adder, they had no anti venom which on their website clearly states they have access to. £1000 spent just for them to “babysit” him over night. 4 hours sat in the waiting room as only one vet working. Very limited knowledge on snake bites. I will never use again.”

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Posted 6 years ago

Thank you for taking the time to leave a review. I do hope your dog is feeling better now. If you would like to contact our client care team you can do so my emailing clientcare@vets-now.com and we can look into your concerns for you. Regards Ruth

Posted 6 years ago

“They were simply fantastic and so very committed to helping animals. Our dog had a moth that they pulled out of his ear. Very helpful and professional in an emergency situation.”

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Posted 6 years ago

“Top polite caring service at a caringr price”

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Posted 6 years ago

“The lady vet was very caring she gave me lots of relevant information and I felt like she genuinely cared about my pet”

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Posted 6 years ago

“Absolutely wonderful caring compassionate people”

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Posted 6 years ago

“My cat was rushed to Vets Now at Wellington in respiratory distress and received amazing care from vet Karen who made a quick diagnoses so she could receive the right treatment. Can’t thank Karen enough for taking good care of her.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews