Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“My puppy had eaten 12 400mg ibruprofen. I called ahead and they were waiting for us. My puppy was unconscious when we arrived. She was assessed and we were told the options. Luckily she pulled through. The team were excellent, explaining everything to us & keeping us informed, they were only to happy to answer our questions. With out them I would of lost my puppy. Would definitely recommend them.”

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Posted 6 years ago

“Caring & gave as me ch time as I needed to d al with the news & situation”

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Posted 6 years ago

“They were friendly and professional and went the extra mile to look after our beloved cat.”

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Posted 6 years ago

“Quick response to my call, open 24/7 and very friendly staff. No option to say what made me unhappy? - not a very balanced survey!”

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Posted 6 years ago

“The vet was lovely when my pet died but the receptionist wasn’t very welcoming ..my pet was dying and I needed urgent assistance and she kept asking for my paperwork ... extremely upsetting”

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Posted 6 years ago

“Very professional from the first emergency phone call all the way through.”

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Posted 6 years ago

“Extremely helpful and everything explained so always aware of what was happening and very thorough.”

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Posted 6 years ago

“Our beloved dog, Toby, developed a severe cough & panting at 3.00 am Sunday morning so we rang Pets now and they told us to “ bring him straight away,” which we did, and they were waiting at the door when we arrived, unfortunately, it was too late for poor old Toby, he had gone in my wife’s arms. But the staff arranged for his cremation and we got him back in a beautiful wooden box, all done very tastefully, it was a wonderful end to a tragic event made so much easier for us by the wonderfully sympathetic staff, we couldn’t fault them in any way.”

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Posted 6 years ago

“Kindness and understanding”

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Posted 6 years ago

“Very dissspointed at the cost due to it being a Sunday my dog was in a bad way but it all seemed to be about the money not the pet we loved and treasured for over 15 years”

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Posted 6 years ago

Hi Mrs O'Brein, I'm sorry you had a negative experience with us. Out of hours emergency care for pets can be expensive, just as the same service in human medicine would also be expensive, privately. We have a handy article which explains where your fees go which might give you more clarity: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ - if you'd like us to look into your case in more detail please get in touch with clientcare@vets-now.com - kind regards, Kirsty

Posted 6 years ago

“A very caring vet service at a difficult time. Excellent facilities and wonderful staff.”

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Posted 6 years ago

“Friendly, appeared competent (the priority). Expensive, but that was expected for out of hours service. Would use them again.”

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Posted 6 years ago

“Treated our little dog out of hours for an anal gland abscess. He is now well on the road to recovery.”

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Posted 6 years ago

“I’m giving one star for the telephone service and one for the vet and nurse that arrived to euthanise my dog. Still feeling very angry and upset at how long it took for the vet ambulance to get to Ashford to collect the vet and nurse. Two and a half hours we waited! My dog had a tumour in her tummy which had burst. We had to wait and watch her get worse and worse. By the time they arrived she was in a terrible state. I don’t believe the vet ambulance driver has priorities right. I’m positive he could have been much much quicker”

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Posted 6 years ago

“Very sympathetic and understanding.”

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Posted 6 years ago

“Very quick to allocate an out of hours vet for us within a 15 min drive. Seen within 5 mins and were Very helpful in diagnosing our gineau pig. Answered questions about charges on phone also so we were prepared for the bill.”

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Posted 6 years ago

“Efficient and friendly staff. Took a few visits to sort out my dog and vet seemed reluctant to give specific advice and ask you what you want to do. Probably because of the cost but I'd rather be told what's best for my dog by a qualified professional rather than me making the decision. Very happy overall though.”

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Posted 6 years ago

“Very efficient, sympathetic and explained everything clearly.”

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Posted 6 years ago

“Saw my dog straight away - very friendly and helpful :-) thank you”

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Posted 6 years ago

“Wonderful and personal care by professional staff, in particular Vivien Ryan, Ron Rees Davies and Tanja at Colwyn Bay.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews