Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Very friendly, caring and reassuring.”

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Posted 6 years ago

“Staff are very thorough, caring, helpful and my 3 dogs don't seem to object to visits x”

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Posted 6 years ago

“Although our dog Jasmine passed away, the vet did try very hard to save her.”

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Posted 6 years ago

“They were amazing and professional looked after our puppy belle excellent”

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Posted 6 years ago

“We were very grateful for the service you gave us. It was a very hard time for us because we had already lost one cat at home. Thankyou for your help . We came to you as an emergency and you helped us at such a sad time.”

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Posted 6 years ago

“Took dog to out of hours as he was shaking and lethargic. Wrong diagnosis given and very expensive”

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Posted 6 years ago

Hello, thank you for taking the time to leave a review regarding your visit to us. Please email our client care team with your concerns and we will be happy to investigate this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“We could not have asked for better care and advise at what was a very difficult time.”

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Posted 6 years ago

“Good prompt service with very pleasant staff”

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Posted 6 years ago

“I do not like that they took away my cat as soon as I arrived so I was unable to comfort her during exam by the vet. I found the lady vet very harsh and uncaring. Also, you cannot telephone or visit for an update between midnight and 7:30am”

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Posted 6 years ago

“I took my 10 week old puppy, clearly in pain, to this vet at 9pm. They couldn't work out what was wrong so sent us home, saying bring her back if she doesn't improve. She didn't so had to take her back, at which time they took blood, gave her an injection of Buscopan and anti sickness injection. She hadn't been sick. Two separate visits of approx 15mins, and 2 separate invoices totalled £297. They charged £15 to complete Insurance form, and I noticed once home, they had taken 2 unauthorised sums of £1, a contribution to animal blood bank. I was not asked if I wished to do this. This Company takes advantage of an emergency situation, when loving pet owners need emergency care for their pet and will agree to anything to help their pet. The charges are one step short of extortion. Shameful.”

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Posted 6 years ago

“The cost was outrageous. Far too expensive. £48 for a bandage and £120 out of hours charge. I’m considering complaining to Trading Standards.”

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Posted 6 years ago

“Although the questioning about my cats history was thorough - I went away non the wiser about what had happened to my cat which led me to become extremely anxious - he had had a stroke & sadly I had to have him put down at my own vets. The vet gave my cat a vertigo tablet & an anti inflammatory & 1 was charged £300 - an absolute waste of time & money so not happy at all. I should have been told he had a stroke so I came away with no information & no understanding of how to care for my cat.”

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Posted 6 years ago

“we feel the charge for one night of care, especially after our vet had done all the treatment and assessment beforehand, was excessive. No problem with the level of care.”

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Posted 6 years ago

“Excellent caring and professional service given”

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Posted 6 years ago

“My rating is for the staff. Who were great. Not surprisingly, there is no question about the charges which are disgustingly high and would, in my opinion, discourage anyone except a true animal lover for whom nothing else matters, from seeking out of hours vetinary care for their pet. This is a risk to animals who may get left in pain and distress because of your sky high prices ... you need to sort this !!!”

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Posted 6 years ago

“Fast efficient service - 5 stars 🌟”

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Posted 6 years ago

“Extremely helpful staff very friendly”

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Posted 6 years ago

“Very caring and respectful”

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Posted 6 years ago

“That staff were absolutely fantastic throughout the time we had to deal with them, I would like to say thank you to everyone who was working on 9 September as they were very professional and understanding of our situation. Great team, who deal with many different situations on a daily basis, not any easy task! Thank you Mark”

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Posted 6 years ago

“The communication was hard at such a difficult time i just wanted my boy home and sometimes when i phoned people where very blunt. The women who did ring me when he was ready to be collected was lovely though however i wanted to pick him up during the day as you where not open until late in the branch in staines i was told i couldnt and had to wait until the everning i then phoned someone else who advised me i can get him during the day i just needed to request for him to he left with th3 staines branch. This just put me being able to collect him back by anouther day when all i wanted was him home. I would of also liked to be made aware i could of gone to see him again before his cremation it said in th4 booklet which i found out after his cremation on the day he died t i was a complete mess as the hole situation was a shock”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews