Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to make a difficult choice in carrying on treatment with my severely poorly cat after weeks of chronic diarrhoea and weight loss or looking at the option of putting him to rest. The vet ran through the options but let me know we would work this out together. Eventually it was decided by myself ,although very difficulty that it was best for him.the support was amazing, the team obviously genuinely care about the role they perform and the support they provide. Obviously it was a hard decision but every option was talked through in length and I was supported massively.not many people show that much respect and care for their patients.many thanks to team at Portsmouth for making a difference to a very hard situation and showing love and genuine care to my lad whilst he was put to rest.and the support i had whilst and after letting him go.i have nothing but respect for you.”

Helpful Report

Posted 7 years ago

“They main priority was my rabbit I couldn’t ask for more”

Helpful Report

Posted 7 years ago

“Quick, efficient, caring service. They handled the insurance side of things for me and we’re able to help my dog exactly when needed.”

Helpful Report

Posted 7 years ago

“Very professional and caring”

Helpful Report

Posted 7 years ago

“Gave good advice, provided accurate and excellent service locating nearby covering vet who saw us quicker than advised”

Helpful Report

Posted 7 years ago

“Best care for both Sky dog and myself. Cant fault anything and am so grateful for everything they have done to save my dog.”

Helpful Report

Posted 7 years ago

“I felt confident that my dog was in very good hands. The only slight negative is that when I received a phone call the next morning I thought from the rather subdued tone that I was about to receive bad news, when in fact she was doing well and ready to be collected.”

Helpful Report

Posted 7 years ago

“Understanding, calm and efficient in my time of need”

Helpful Report

Posted 7 years ago

“Very happy lovely staff and my small dog was well looked after.”

Helpful Report

Posted 7 years ago

“Very quick to see my dog. Extremely friendly and professional.”

Helpful Report

Posted 7 years ago

“Looked after my dog overnight and she got better”

Helpful Report

Posted 7 years ago

“Vets Now didn’t make me happy, I needed to go there as an emergency. The vet didn’t intoduce himself so don’t know his name nor showed me any compassion at a time when it was needed. My dog was ill and had just had an ‘episode’- we didn’t know wether it was a seizure or fit. Got the impression he didn’t really believe us as when we arrived he was supposedly showing no sign of either and his first question was to ask if any of us had filmed it. Obviously, this was last thing on our mind. He then went on to ask if we could have maybe thought it was worse than it actually had been. We are not stupid people and the thought of paying £145 just to hear someone say this is unacceptable. He also didn’t really make himself clear a few times when explaining things. However he did come round when I was paying the bill for £200. The reason I didn’t score lower was that I was grateful to see a professional when I needed. My dog has since passed away after yet another ‘episode’ so clearly wasn’t all in our minds after all”

Helpful Report

Posted 7 years ago

Hi Claire, I'm very sorry you didn't have a good experience with us, and I'm so sorry for your loss. In terms of compassion, I'm disappointed to hear you didn't feel we displayed this, as it's one of our core values that we really pride ourselves on. Our dedicated vets and nurses work through the night, and weekends and on public holidays to provided dedicated emergency and critical care for pets, whether we see one case a night or several, and our prices reflect this. That's why we always encourage the highest level of pet insurance possible. We'd be more than happy to investigate your specific case, so please email clientcare@vets-now.com and we can look into this. Kindest regards, and condolences again, Kirsty

Posted 7 years ago

“My dog was treated quickly and effectively and I was kept informed throughout”

Helpful Report

Posted 7 years ago

“Professional, caring service. I didn’t feel worried about the care my pet was receiving while at Vets Now.”

Helpful Report

Posted 7 years ago

“Understanding, reassuring and thorough. Katie and Michelle were both brilliant.”

Helpful Report

Posted 7 years ago

“Staff friendly and explained everything that they had done and my pets condition and even bathed her. Gave me all the relevant paperwork.”

Helpful Report

Posted 7 years ago

“The vet Andrew made us feel at ease with outcome of the scan even though it was not good news”

Helpful Report

Posted 7 years ago

“The staff are very caring”

Helpful Report

Posted 7 years ago

“The receptionist was lovely but that’s where it ended. The vet was very rude, he acted like he couldn’t be bothered and we was wasting his time, my dog was called a horrible drama queen and I was charged 188.00 for a quick consultation and to be completely offended. I definitely will not be returning with any of my pets. At a time of worry I felt worse when leaving the vets, very upset and extremely disappointed. I don’t think people like this should be treating others beloved pets.”

Helpful Report

Posted 7 years ago

Hi Andrea, I'm so sorry you felt we weren't compassionate or caring enough. I'm disappointed to hear this, as our dedicated vets and nurses work through the night, and weekends and on public holidays to provided dedicated emergency and critical care for pets, and caring is one of our core values. We'd like to discuss this with you, so please get in touch with clientcare@vets-now.com and we can look in to your case - kindest regards, Kirsty

Posted 7 years ago

“Took my cat here - he had to have emergency surgery, the vet acted quickly and was very attentive, amazing staff here. Cat is well and truly on the road to recovery. Can not praise them enough.”

Helpful Report

Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews