Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Lovely Friendly staff”

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Posted 6 years ago

“The vet herself was lovely and done a good job. The only problem was being told that it would cost over £600 for someone to come out to see my dog and put my dog down that that was in pain. We couldn’t afford that so we had to put my dog that was in pain, in a van, at the time all family was away so I had to ask my next door neighbor to hold her in my van. Dog was very distressed having to leave the house. When I’m in this situation again, I Will look elsewhere and vets now will be my last choice.”

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Posted 6 years ago

“Prompt action when called and very friendly and understanding”

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Posted 6 years ago

“I received an immediate appointment as soon as I made the emergency call and was seen by the vet and back home again within 45 minutes. The vet and staff were friendly and helped reassure me everything was ok with my dog. Would highly recommend and would use again in an emergency situation out of normal vet opening hours. Excellent, friendly service.”

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Posted 6 years ago

“Vet was lovely and supported my family through having to have our dog out to sleep and make the experience the best it could have been. On the other hand the receptionist was very rude to me and my family both on the phone and when we arrived.”

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Posted 6 years ago

“truly awful took full advantage of my desperation charged me £193 to see 2 tiny puppies weighing less than 100g grams each classing them as 2 pets disgusting then charged me for a FULL bottle of 50ml glucose only 2 mls was used for a full 500ml bag of water about 4 mls each was used and 2 40ml antibiotics when only 0.10 each was used on then the bill was £300 truly awful totally ripped me off”

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Posted 6 years ago

Hi Lisa. I am sorry to hear that you weren't happy with our service. If you would like to email our Client Care team on clientcare@vets-now.com we can look into this for you. Regards Ruth

Posted 6 years ago

“When my pet needed to go to the vets the staff were very friendly and helpful.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“The vet we saw about our rabbit was calming and courteous explained things clearly our rabbit looked okay but he decided to do a blood test which showed up possible life threatening problems but thanks to him our rabbit is on the way to recovery. Please pass our thanks on to the vet and the night staff that looked after coco.”

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Posted 6 years ago

“Always there to help and sympathetic to a worried cat mum so I feel comfortable. Friendly staff.”

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Posted 6 years ago

“I think your vets pray on the heart strings of the owners and they no they will pay wot ever they say”

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Posted 6 years ago

Hello Mr Hinman. If you are unhappy and would like to discuss this further, please contact our Client Care team at clientcare@vets-now.com. Regards Ruth

Posted 6 years ago

“Honestly the worst vets I have ever seen in 20 years as a pet owner ! Really felt like they are just after the over inflated fees and when I raised my issues a long process resulted in vets now offering part refund providing I did not disclose any of my experience to anyone else . I spent longer at the cash point than with the vet , who said nothing was wrong although 8 hrs later at my own vet multi problems found ! I would strongly avoid !”

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Posted 6 years ago

Hello. I'm sorry you feel this way about our service. I would ask that you contact our Client Care team at clientcare@vets-now.com and we can look into this matter for you. Regards Ruth

Posted 6 years ago

“Our pet was looked after by VetsNow for one night. I believe there were some unnecessary procedures carried out because they knew we had insurance.”

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Posted 6 years ago

“Excellent care and attention to our dog Archie from Vets and receptionist. We were so grateful for the care given First class service”

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Posted 6 years ago

“The staff were lovely and really looked after our young Lunar, so thank you”

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Posted 6 years ago

“Very helpful, and understanding”

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Posted 6 years ago

“Very satisfied with the service Although expensive.”

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Posted 6 years ago

“Excellent service, we were kept well informed of Tess's progress. Caring staff, couldn't ask for more. Thank you”

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Posted 6 years ago

“Excellent, caring and compassionate service”

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Posted 6 years ago

“We were frantic with worry about our dog and staff were so kind and sensitive. We were kept fully informed at all stages and their skill saved the life of our precious pet and we will be forever grateful.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews