Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We needed an emergency vet on a Sunday morning when our two dogs disturbed a wasps nest. The older dog was stung over two dozen times and reacted badly, with swelling around his eyes and lips almost immediate. He became very lethargic and had to be carried into the car. Our normal vets did not open till 10:30 so when we called we were directed to vets now. Calling them we were told to progress to our local branch, and they would be expecting us. Upon arriving we were told to take a seat and someone would be with us shortly. Our older dog collapsed on the floor with irregular panting where we were sat. He was still responsive and conscious. At no point were we assessed for urgency. After waiting a while we asked how long it would be. We were told that a vet nurse would come and see us. A few minutes later we where seen to by a vet nurse, who checked and said the vet would see us next. The vet had seen 3 pets that had arrived before us by then. After waiting a while longer the vet called in someone that had arrived after us. We had to make a scene to be seen by the vet, who apologised and said she just called people in in the order she was given on the computer. We waited over 50 minutes in all we’re not seen till we’ll after 11:30 The vet was ok, but we did have to ask if the steroid medication she was going to for pain was ok with the metacam he was on. It was not, so glad we asked. We were also prescribed piriton. On paying the bill we found out there’s a £15 charge to have an insurance form filled in. So if you want to claim your vets bill on insurance, you pay more. Our insurer will not reimburse us for this fee, and won’t accept a form that is not filled in by the vet. We were also charged close to £25 for the 12 Piriton tablets we were prescribed. Only to discover on getting home that there were only 10 in the jar. £25 for something we can buy over the counter at less than £3 for s box of 30. I know there will be a dispencing fee but this seems outrageous. All in all, expensive, slow, not great service and will avoid if at all possible.”

Helpful Report

Posted 6 years ago

Hello Adrian, I am sorry to see you are not happy with the service you received from your visit to Vets Now. I would ask that you put your concerns in writing to the client care team and this matter will be looked into for you. You can send an email to clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“After losing my dog there they were taking care of he's cremation. Was told 7 to 10 days for the return of he's ashes. I call a number of times to see if he's was back. Was told no but was at the crematorium. Lies! He was still at the vet 12 days later. Not even collected. If they treat your animal so poorly after life. God knows how poor they treat them during. So quick to take your money though. Disgusting!! I will never use this vet again. Emergency or not.. not fit for purpose!!”

Helpful Report

Posted 6 years ago

Hello Gary I am sorry to read this. I would ask that if you have any concerns that you contact our client care team at clientcare@vets-now.com and we can look into this matter for you. Regards Ruth

Posted 6 years ago

“Thank you so very much for looking after dexter your kindness helped so much Daniel and my self are so grateful too you all”

Helpful Report

Posted 6 years ago

“Excellent and sincere service throughout what was a difficult time for us as pet owner. Loved after our dog with so much love at the end of his life.”

Helpful Report

Posted 6 years ago

“Staff were uninterested in us only the money, we were quoted one price and given another when we got there, Our dog sadly passed away, then the body wasn’t sent for cremation as they hadn’t marked us down as paid! And we had to arrange alternative arrangements, but the lady in head office who delt with our complaint was great and got things moving for us to sort our own arrangements”

Helpful Report

Posted 6 years ago

“The vets were incredibly quick at identifying the problem my pet had, they were then very sympathetic to the situation and explained the options carefully. The reception staff were also great, from dealing with my very panicked phone call to helping me with the insurance claim. I can’t fault the service I received, and I’m very grateful to them for helping me and my pet!”

Helpful Report

Posted 6 years ago

“What was a very frightening experience as dog poorly and in pain and vets didn’t tell me they no longer did an out of hours ! But they put my mind at rest and dealt with us with kindness and very efficient ! Cannot praise their service enough from the lovely receptionist to the vets who were through and compassionate throughout ! Thank you for all your help much appreciated”

Helpful Report

Posted 6 years ago

“Competent efficient caring. Didn't like fees!”

Helpful Report

Posted 6 years ago

“Used your vets in Wrexham, your service is an absolute disgrace, the only thing your interested in is money and the animals don’t matter to you. I have had a meeting today with you and told you my concerns, your not interested just a huuuge scam of a company. You should be extremely ashamed of your selves. I will be raising a formal coplaint and with be taking this matter further. DONT USE THIS COMPANY SCAM SCAM SCAM”

Helpful Report

Posted 6 years ago

Good afternoon, I am sorry to see that you were not happy with our service at Wrexham. I would ask you to put your concerns in writing to our Client Care team at head office and we can look into this for you. Please email clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“Was shocked at the prices considering this practice is open and not been opened for my visit., my animal was not checked properly and had re visit my own vets on the Monday”

Helpful Report

Posted 6 years ago

Hello. I'm sorry to see you weren't happy with our service. If you would like to explain your concerns in more detail, you can do this by contacting our Client Care team at clientcare@vetsnow.com. Regards Ruth

Posted 6 years ago

“Very good service and very thorough!”

Helpful Report

Posted 6 years ago

“Efficient and professional service. Updated us promptly on our dog''s condition and treated him very kindly too.”

Helpful Report

Posted 6 years ago

“Very good vet,informative and lovely”

Helpful Report

Posted 6 years ago

“My cat received exceptional care from the vets and staff here. He was hospitalized here for 3 days after having major surgery. We was very pleased with the communication between staff and us during his time here. Excellent 5*”

Helpful Report

Posted 6 years ago

“The staff were very friendly and we got seen straight away.”

Helpful Report

Posted 6 years ago

“Couldn't have had better care for my dog. Very professional and friendly went out of their way to ensure I was regularly kept up to date with my dogs treatment and wellbeing.”

Helpful Report

Posted 6 years ago

“After taking my dog to get a grass seed removed from his ear on Sunday 26th August, I was disappointed to have to take him again the next day. As the problem had not been cleared. He then suffered a perforated eardrum. I was offered no explanation as to why it wasn’t found the previous day and why he suffered? The whole experience cost £635.00. Not sure why I was paying for a second consultation, won’t be recommending this practice to anyone.”

Helpful Report

Posted 6 years ago

“Didn’t treat the dog effectively , didn’t communicate, charged an exorbitant fee and we still had to go to another vet to resolve the problem.”

Helpful Report

Posted 6 years ago

Hello. I am sorry to see that you were not happy with our service. I would ask that you please contact out Client Care team with your concerns by emailing clientcare@vets-now.com. Regards Ruth

Posted 6 years ago

“Very reassuring to know we have an emergency vets in the area, but shocked as to how much it cost!!”

Helpful Report

Posted 6 years ago

“Absolutely MIRACLE workers. My wee dog Paddy has made amazing progress due to the amazing team at Vets Now, Glasgow.”

Helpful Report

Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews