Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Very fast being seen and staff wonderfull with animals”

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Posted 7 years ago

“Put st ease throughout my visit”

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Posted 7 years ago

“Very caring & looked after our puppy”

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Posted 7 years ago

“Great service, right from the front desk to the vets themselves. Always kept well informed and reassured my pet was getting the best possible service. The NHS could learn a lot from you guys.”

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Posted 7 years ago

“I brought my extremely poorly 12 year oldHungarian Vizsla in and decided that it was time for him to cross. the rainbow bridge George and I was treated with kindness and respect you gave us time to say goodbye before and after which helped during a heartbreaking time Thank You”

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Posted 7 years ago

“Very caring and considerate to the situation. Couldn't ask for a better service.”

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Posted 7 years ago

Hi there, I'm so pleased to hear that you feel this way. Thank you for your kind words - Rebecca

Posted 7 years ago

“Caring and thorough examination and treatment”

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Posted 7 years ago

Hi there. Thank you for your kind words, we really appreciate it - Rebecca

Posted 7 years ago

“Both the vet and receptionist where lovely. They were very attentive and helpful with myself and Buddy my dog.”

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Posted 7 years ago

Hi Jodie, I'm so glad that you felt the service you received was both attentive and helpful. I hope you and Buddy are well. Best wishes - Rebecca

Posted 7 years ago

“Had to put our cat Charlie to sleep after someone ran him over and left him in pain on the road we found him paid £150 on that day went back the day after and paid another £250 and was told he would be sent to get cremated that night and they would ring in a couple of days so we left it for a few days and still no news of his ashes so we rang them they said they where waiting for me to ring them to send him off when I was already told he would be going when I paid the remaining balance if I had not rang to ask for his ashes he would still be there 2 weeks on and still no ashes all they want is the money £400 it's disgusting”

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Posted 7 years ago

Hi Clare, I'm very sorry to hear about your cat and I understand this must be a very difficult time for you. If you haven't already, I would encourage you to contact our Client Care team who will be more than happy to assist with your complaint. You can call them on 01383 223 902 or email at clientcare@vets-now.com. Many thanks - Rebecca

Posted 7 years ago

“In a time of slight panic the ladies that met me were reassuring and kind.”

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Posted 7 years ago

Hi there, I'm very glad to hear this. Thank you for your kind words - Rebecca

Posted 7 years ago

“Bent over backwards to help my Tino . Friendly&compassionate”

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Posted 7 years ago

Hi Michelle, I'm so glad to hear this. Thank you very much for taking the time to leave your review - Rebecca

Posted 7 years ago

“Expensive service but necessary. The booking was quick and my cat was seen very quickly. The vet,Eleanor, was great and very sympathetic. Highly recommended but I hope I won’t be back if you know what I mean”

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Posted 7 years ago

Hi there, I'm glad to hear that we were able to help your cat very quickly. I'll be sure to pass on your kind words to Eleanor and the team. Many thanks - Rebecca

Posted 7 years ago

“They didn't make me happy, I lost my cat. Stupid question! They were very professional & understanding.”

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Posted 7 years ago

Hi Gary, I'm very sorry to hear about your cat. I understand this much be a very difficult time for you, however I'd like to thank you for taking the time to leave your review regardless. Best wishes - Rebecca

Posted 7 years ago

“They were there for us at a difficult time, as we were looking after a friends dog.”

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Posted 7 years ago

Hi Angela, I'm so happy to hear that we were there for you to help at a very difficult and stressful time. Many thanks for your kind words - Rebecca

Posted 7 years ago

“fantastic quick service can't thank them enough for treating my dog quickly and professionally”

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Posted 7 years ago

Hi Mrs McPherson, thank you so much for taking the time to leave your review. We really appreciate it. Many thanks - Rebecca

Posted 7 years ago

“Lovely staff who were very sympathetic when I had to have my ferret euthanised. The process was undertaken with the utmost care and compassion and had me feeling I'd made the right decision. Thank you, Vets Now!”

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Posted 7 years ago

Hi Kelly, I'm so sorry to hear about your pet. However am glad that you felt you received the best care possible. Thank you for your kind words - Rebecca

Posted 7 years ago

“Although the initial waiting time was longer than expected I found the experience excellent. The Vet although young was extremely knowledgeable and very reassuring.”

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Posted 7 years ago

HI Angela, thanks so much for taking the time to leave this positive review, we really appreciate it - Kirsty

Posted 7 years ago

“We were very upset but the Vet & Nurse were very understanding, kind & considerate.”

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Posted 7 years ago

Hi Honor, Thanks so much for your kind words, so glad we were able to help - Kirsty

Posted 7 years ago

“They were very professional sympathetic and honest”

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Posted 7 years ago

Hi Irene, thanks for your kind review - Kirsty

Posted 7 years ago

“Had to make 2 emergency visits in 2 weeks. Saw 2 different vets & both were wonderful & informative. The nurses are also really helpful. Although it is a bit pricey it's woth it for peace of mind.”

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Posted 7 years ago

Hi Mrs Ray, I'm so sorry to hear that you had to visit us twice in just two weeks - this must have been a very stressful time for you. However, I'm glad that you felt the service was so helpful and that you left with peace of mind. Kindest regards - Rebecca

Posted 7 years ago

Hi Eileen, thanks for taking the time to leave a positive review - Kirsty

Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews