Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Great in difficult time friendly thorough Sunday am vet superb”

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Posted 6 years ago

“Vets were lovely, although was quite annoyed as my pet needed X-ray and anaesthetic got told £290 only for them to ring to say he was ready to tell me they forgot to add the £170 on for X-ray! Felt like this was done on purpose so we would have to pay the rest to pick up our dog.”

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Posted 6 years ago

“Compassionate care from point of initial phone triage. My dog was seen quickly and I was very happy with treatment and advice given. My dog has since made a full recovery.”

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Posted 6 years ago

“Vets now were amazing with my cat when we had to take her in as an emergency last weekend. So caring and kept me up to date with her progress a couple of times every day she was in.”

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Posted 6 years ago

“The staff and vet couldn't of been more helpful, polite and genuinely caring. They were very busy sunday evening, but treatment carried out on my pet was first class and cared for as if their own. Felt reassured she 2as in good hands. Thank you so much xx”

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Posted 6 years ago

“A friendly efficient service even at 2300.”

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Posted 6 years ago

“Good service , compassionate vet”

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Posted 6 years ago

“Absolutely awful experience”

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Posted 6 years ago

Hi there, I'm so sorry to hear you had a bad experience with us, we'd really like to understand what happened here. Please get in touch with clientcare@vets-now.com and we can look into your case. Kind regards, Kirsty

Posted 6 years ago

“Initial contact with call centre was poor. The person I spoke to was very difficult to understand & he had no knowledge of animals at all. I had to keep repeating myself & at such a stressful time that was upsetting. However, the rest of the service was good & staff were pleasant & knowledgeably.”

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Posted 6 years ago

“Amazing service”

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Posted 6 years ago

“The care i recieved was absolutely marvellous.The staff were so caring explaining every thing.Thank you so much for all you did for MILLIE.X”

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Posted 6 years ago

“Excellent prompt assistance with clear and friendly guidance. Very reassuring”

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Posted 6 years ago

“It was all about money. I feel so sad, as if I let my dog down in the end.”

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Posted 6 years ago

Hi Marie, thanks for taking the time to leave us a review, I'm sorry you weren't happy with the service we provided and you felt it was all about the money. I would ask if you would like to discuss this further then please contact our Client Care team on clientcare@vets-now.com. Regards Ruth

Posted 6 years ago

“The receptionist staff are amazing especially Michelle, who couldn't have been more caring when we came to pick up our baby dogs ashes so thank you for that. But Unfortunately the vet who dealt with us the week before, Jessica lacked compassion & lets this practice down. She had to euthanise our Benj but was uncaring towards us, after it was all over she didn't even come back out, she sent a member of staff to collect payment. I wish we'd been able to let our own vets do it, my biggest regret ever.”

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Posted 6 years ago

“After a long wait due to unforeseen circumstances was treated professional and friendly but think it needed another member of staff to welcome in people attending as people attending where left for a considerable time on there own due to staff all hands on deck”

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Posted 6 years ago

“Too expensive”

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Posted 6 years ago

“Excellent service What more can I say”

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Posted 6 years ago

“Call answered immediately and was told to bring the rabbit straight in. Emergency fees explained over the phone. My rabbit was seen very quickly by the nurse and put on oxygen as she was in shock due to fly strike. The vet explained the euthanasia process and my rabbit was PTS under GA to cause minimal distress.”

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Posted 6 years ago

“very disappointed with the service .I expected more after paying so much. Felt no privacy very obvisous that 2 dogs had been out to sleep floor dirty not use to this .I have a wobderful practice”

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Posted 6 years ago

Hi there, I'm so sorry to hear you had a bad experience with us, we'd really like to understand what happened here. I would ask that you get in touch with our Client Care team on clientcare@vets-now.com and we can look into your case. Kind regards, Ruth

Posted 6 years ago

“Quick and efficient.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews