Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Very kind and professional”

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Posted 6 years ago

“Very caring young vet who dealt with us at this most horrific time”

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Posted 6 years ago

“Magda and her vet nurse on 21/22 March were simply amazing - utmost professional, reassuring and obviously very skilled as they saved our cats life. A big thank to them both”

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Posted 6 years ago

“No comment to make”

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Posted 6 years ago

“Very welcoming, sensitive but clear about what needed to be done.”

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Posted 6 years ago

“Excellent and quick service. Vet was lovely and repaired my car with love and care.”

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Posted 6 years ago

“Very welcoming staff and calm manner your pet is the number 1 priority with excellent staff who go beyond and keep you updated at all times about your pets treatment”

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Posted 6 years ago

“Great communication at a very difficult time for us. The team called when they said they would, extremely understanding and great customer service.”

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Posted 6 years ago

“Even though it was in the early hours the staff were very friendly and professional. They took their time with both me and my cat.”

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Posted 6 years ago

“After a friendly welcome all staff were lovely, Scott Kilpatrick was very kind, informative, kept everything on our level and kept us up to date regularly. When we collected our dog we saw so much love towards him and I can honestly say Scott and the staff were exceptional. I couldn’t fault anything about our visit and would highly recommend them to others”

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Posted 6 years ago

“Listened to concerns. Thorough investigation as to the concerns. Treatment choices are discussed openly rather than imposed upon you.”

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Posted 6 years ago

“Lack of customer service, care for pet and credibility”

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Posted 6 years ago

Hi Miss Wallman. I'm concerned to read this review, we'd really like to understand what went wrong in your case. Please get in touch with us at clientcare@vets-now.com so we can investigate. Kind regards - Kirsty

Posted 6 years ago

“Very good customer service, updates and discharge summary”

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Posted 6 years ago

“Lovely staff”

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Posted 6 years ago

“I'm extremely grateful to Vets Now for being open on a Sunday. My elderly cat Abby who was 20 years old had to get an emergency appointment with the vet who was pleasant and very kind to us and told us the truth about what was wrong with are beautiful girl. Unfourtunely we had to get are little Senior Purrington put down which broke my heart. The vet said we could spend as much time with her as we wanted until we we're ready which made us feel slightly better. She also talked us through the procedures the whole time and made sure we understood what she said. I just wanted to say Thank you too the Vet and Receptionist who made us feel at ease and tried to make us feel slightly better when we were leaving. I only wish it was better circumstances.”

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Posted 6 years ago

“Treated our dog Howie very well, really lovely and helpful. We phoned around 1am and arrived around 2am when we finally got a taxi with a very unhappy dog. I believe it was the vet nurse that was on who treated him and she was fantastic with him and our minds were put at ease, we were given advice of what to do if he worsened before seeing his regular vet back home the following day. Very grateful for the help we received.”

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Posted 6 years ago

“Perfect service”

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Posted 6 years ago

“Great service with my much loved dog. Thank you.”

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Posted 6 years ago

“I'm extremely grateful that Vets Now is a 24hr service. They helped my little Chihuahua fantastically after she was jumped on by a labrador in the park on Sunday. Trust it to happen on a Sunday. But the vetinary staff were BRILLIANT. THANK YOU XX”

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Posted 6 years ago

“They were helpful and reassuring”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews