Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“The vets now where amazing felt as though they knew brodie very personal service. .I loved the way they made brodie feel so very special as she is. Most importantly they fixed her legs and made them work properly with in 6 wks, I am so very gratefull. Thank you thank you thank you.”

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Posted 6 years ago

“Quick to deal with the situation, we didn’t have to wait to be seen and the staff were all very nice and efficient. However, I was extremely disappointed that after explaining the circumstances/injury in detail on the phone and being told to drive the 20 minute journey in, we were immediately told after arriving that you don’t have dental facilities. I felt that I should have been told that on the phone and I could have found another emergency vet who had the facilities to help my dog that night rather than her be left with her injury overnight and us left with the worry overnight. The mandatory charge is excessive and I have since heard of other vets who charge less which again is extremely disappointing when you couldn’t even deal with our situation properly.”

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Posted 6 years ago

“staff were friendly and helpful and the appointments were available very soon after we called! Excellent service!”

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Posted 6 years ago

“Great service in our hour of need.”

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Posted 6 years ago

“They were reassuring when I was very concerned”

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Posted 6 years ago

“Vets now were compassionate and professional and provided an excellent service at a very difficult time.”

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Posted 6 years ago

“Excellent caring service”

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Posted 6 years ago

“Caring and compassionate! Spotlessly clean environment! Easy access with good parking and transport links! 24hour care, open 7 days a week! Thank you!”

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Posted 6 years ago

“Getting a phone call just after midnight to say my puppy needed emergency surgery was pretty traumatic. The vet (Rebecca??? I think) was fantastic! Explained everything, made me feel confident my pup was in very capable hands & most importantly did a great job & my puppy was back home 2 days later. Can't thank her enough.”

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Posted 6 years ago

“Although I had to wait as my pet’s issue wasn’t as urgent as many there, I was particularly impressed with the professional thorough exam and diagnosis.”

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Posted 6 years ago

“After our dog had had a stroke, I contacted Vets Now via telephone for some advice and guidance on what to do next. The veterinary nurse I spoke to was extremely understanding and allowed us to speak the vet, who was extremely patient with me whilst I had to make the decision of putting our dog to rest. As we arrived at Vets Now we shown so much empathy and compassion by the veterniary nurse and after a thorough check the vet agreed that what we had decided was the right choice, we were fully informed throughout the process as to what would happen; this also supported the information we were given via our phone call. Afterwards we were allowed to spend some last precious moments with our dog. Both the vet and veterniary nurse were very professional as they could see we were both distraught. Whilst Vets Now aren't my regular vets I would certainly recommend them even. Even the after care follow up was touching as they hand sent us a condolensce card with some lovely Forget Me Not seeds for us plant and to remind us of our loving dog. Vets Now certainly go above and beyond and I'm grateful they were there during the early hours of the morning and in our time of need. Thank you.”

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Posted 6 years ago

“They were really happy and friendly”

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Posted 6 years ago

“Caring, efficient and informative.”

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Posted 6 years ago

“By being professional & caring & trying everything possible to save our kitten. When Trev died staff were sympathic & gave us time & a quiet space to gather our thoughts without us feeling rushed. A fantastic service in every way. Thank you.”

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Posted 6 years ago

“Quick waiting Very local to me Didn’t just rush in to do a c- section”

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Posted 6 years ago

“First got refused to be seen, even tho my dog had been seen out of hours by yourselves only 4 months ago”

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Posted 6 years ago

Hi Miss Hudd, thanks for taking the time to leave us a review, I'm sorry you had a negative experience. We would never refuse to see an emergency, critically-ill patient out-of-hours so we would really like to understand what happened here. Please speak to our client care team at clientcare@vets-now.com and we can look into this for you. Kind regards, Kirsty

Posted 6 years ago

“This was a heartbroken decision to make to put our boy to sleep who I miss so much but the staff were very good and sincere at this horrific time”

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Posted 6 years ago

“We took our staffie to the emergency services the vet didn't even examine him . Gave him a pain injection and said take him to our own vets in the morning. He had hurt his back. He was walking unsteady on the Sunday teatime. By the morning he was paralysed from his waist down. If the vet had of examined him maybe this wouldn't of happened . We had to get him put to sleep . My baby boy . I am heartbroken”

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Posted 6 years ago

Hi Leanne, I'm so sorry to hear you weren't happy with our service and so very sorry for your loss. We'd really like to understand what happened here, so please get in touch with clientcare@vets-now.com with details of your case so we can look into this. Kindest regards and sincere condolences, Kirsty

Posted 6 years ago

“Informative and caring”

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Posted 6 years ago

“The service and consideration with the vet and staff was outstanding in everyday”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews