Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very comfortable and reliable assuring staff”

Helpful Report

Posted 6 years ago

“Very good service but very expensive even just for consultation. For humans emergency dental/medical consulting is cheaper.”

Helpful Report

Posted 6 years ago

“Vet's now are very friendly and very helpful. They were very quick to answer my call and assist me. They made sure my puppy was given the care she needed as fast as possible.”

Helpful Report

Posted 6 years ago

“They dealt with our pets issue quickly and efficiently”

Helpful Report

Posted 6 years ago

“They were very nice gave me as long as i needed with my dog as ichose to have him anethatised as wanted to end his sufferering was hard todo.small confusion over ashes but they couldnt apologise enough for concusion .lovely people”

Helpful Report

Posted 6 years ago

“Very friendly didnt wait to long to be seen was a very scary time but our dog is on the mend now”

Helpful Report

Posted 6 years ago

“I had to rush my 19 year old cat to Vets Now just after midnight. The vet we saw was so kind, caring and gentle with my old boy. We remained there for a couple of hours for observation to ensure he didn't react to the analgesia, given his age. The nurses were very friendly and provided me with a hot drink while we were waiting. Only downside is the expense of out of hours consultations for our pets, but I am guessing this is the same whatever veterinary services you use.”

Helpful Report

Posted 6 years ago

“Expensive but intensive care usually is”

Helpful Report

Posted 6 years ago

“Emergency care for my puppy when there was no where else to go”

Helpful Report

Posted 6 years ago

“They were there straight away in emergency and gave my pet pain relief so they were not suffering”

Helpful Report

Posted 6 years ago

“The staff were all compassionate. I got the seperate cremation and within that they put in the parcel a forget me not card and flower seeds. A sympathy card. 2 key rings with the fur and 2 pics with her paw prints. They made the loss easier and more special. Would recommend them to anyone xx”

Helpful Report

Posted 6 years ago

“My cat was only there overnight. Was gobsmacked at how much it cost. Hope I never have to do that again.£400.a 5* hotel doesn't cost that”

Helpful Report

Posted 6 years ago

“Administrative staff were very helpful on our arrival, as it was an emergency we were quickly taken in to a consultation room where my dog was assessed by the veterinary surgeon. He was very professional, courteous and understanding and we felt confident in leaving our beloved pet in his care. We were kept informed of her care during her time in hospital by telephone from another veterinary and on collecting our pet to bring her home, the staff were exceptional and informed us of the next steps to take in follow care. You could see that they were all very genuinely concerned about our pet and wished us well in her recovery.”

Helpful Report

Posted 6 years ago

“Our cat needed oxygen and pain relief after developing a blood clot in her paw. Vets Now were available, friendly and capable. We were warned about the cost, and every cost was itemised. It was expensive but it saved our cat and we can’t ask for more than that.”

Helpful Report

Posted 6 years ago

“i was so grateful that i had somewhere to take my wee dog out of normal vet hours. staff and vets couldn’t have been more helpful.”

Helpful Report

Posted 6 years ago

“My dog mollie suddenly became very ill i called the out of hours and spoke to kind lady who advised to bring her straight in. It all happened quickly mollie was seen by a vet who was lovely kind and considerate of my feelings he explained mollie had suffered a prolaspe. In the end i made a difficult decision to have her put to sleep again the vet was brilliant and talked me through the process putting me at ease. Every one including the lady on reception were fantastic from start to finish. A week later i received a card offering condolences containing seeds to be planted in mollies memory. Great job at a difficult time.”

Helpful Report

Posted 6 years ago

“Very expensive for a 5 consultation! Poor advice from the vet, palmed off with a controlled drug which wasn’t lisenced to use on cats! Advised to go to our normal vet in the morning and they had no problems with investigating the problem and diagnosis.”

Helpful Report

Posted 6 years ago

“The vet who treated Libby was very good and very compassionate and done his job perfectly . The receptionist on the other hand was only interested in mentioning money and was incredibly rude on our exit making us feel more upset than we already was, she was clearly only interested in us spending more money on a x-ray that Libby didn’t need making us feel we wasn’t putting Libby’s best interests first although we had already seaked the vets advise. She was very cold hearted and we feel very sorry for anyone who has to deal with her with their beloved pets.”

Helpful Report

Posted 6 years ago

“Very friendly and thorough. Put our minds at rest with the concerns we had about our dog”

Helpful Report

Posted 6 years ago

“Excellent care, very gentle with my nervous cat, and they take the time to explain things carefully to distressed owners.”

Helpful Report

Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews