Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Anonymous

Anonymous // 01/01/2019

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“Staff were excellent and very helpful.”

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Posted 6 years ago

“Very friendly, vet was very knowledgeable and had great communication skills. All the staff were very understanding at a very tense time.”

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Posted 6 years ago

“A very helpful careing team.”

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Posted 6 years ago

“Care received was good, only problem was the excessive out of hours cost! Then to add insult to injury was charged £15.83 admin for the insurance form to be completed.”

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Posted 6 years ago

“Staff were lovely and very helpful, my little dog was seen with in half an hour of me phoning that’s what you call service.. well done! A bit pricey for out of hours though, my wee dog is worth every penny but there will be lots of people out there that wouldn’t be able to pay that and pets will suffer.”

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Posted 6 years ago

“A lovely experience at a very difficult time. The little gifts of footprints and key rings were a lovely touch and we can’t thank you enough. Your staff and surgery are a credit to you”

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Posted 6 years ago

“diabolical”

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Posted 6 years ago

Hello Angela. I am sorry to read that you weren't happy with our service. I would invite you to contact our Client Care team at clientcare@vets-now.com and we can look into this matter for you. Regards Ruth

Posted 6 years ago

“I had to visit an out of hours vets with my poorly guinea pig. Unfortunately she had to be put to sleep. The vet and nurse were very reassuring and caring. I would definitely recommend this vets.”

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Posted 6 years ago

“Absolutely brilliant Vets, can’t fault anything”

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Posted 6 years ago

“First phonecall to them they were helpful and listened, no issue getting an appointment quickly, they explained price which as we all are aware is never cheap at out of hours, but gave you a rough idea before walking through the door. Upon arriving the vet was very good with my nervous Gsd and did all she could to put her at ease. My only issue was that I got charged for an insurance fill out form. Although they stated they could refund this at a later date to me they should've made this as an option prior to doing the bill. Aside from that everything was fine.”

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Posted 6 years ago

“They were very helpful and efficient. Also very kind as my dog was coming to the end of her life.”

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Posted 6 years ago

“The vets and nurses are lovely but the price of 9 hours care was extortionate !”

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Posted 6 years ago

“Thanks so much for taking such great care of Groot:)”

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Posted 6 years ago

“At such a difficult and traumatic time the care, compassion and kindness was exemplary. I felt not alone and the comforting words of all the staff will stay with me forever. Thank you.”

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Posted 6 years ago

“Quick, honest and friendly.”

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Posted 6 years ago

“The doctor and nurse were very professional.”

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Posted 6 years ago

“We would have preferred to see the same Vet on each occasion but I understand that the other Vets may be out on calls. It did take a long time for her wound to heal and I do feel that she could have had a couple of stitches as when glued on our first visit it opened up within an hour even though she was kept as quiet as possible.”

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Posted 6 years ago

“Very caring wonderful staff kept us up to date all through the night”

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Posted 6 years ago

“Really good service gave me peace of mind over night until I could get my cat to my own vets”

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Posted 6 years ago

“Very helpful and reassuring. Good advice given.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews