Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offhand vet. Charged £600 for less than 24 hours very, very basic care. Absolutely disgusted - will ensure my pets are never left in your care ever again.”

Helpful Report

Posted 6 years ago

Hi Ms McLean, I'm sorry you didn't have a positive experience with us. It's true that out of hours emergency and critical care for pets is expensive, just as it would be privately for human patients, and our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ - please get in touch with clientcare@vets-now.com if you would like to raise a formal complaint. Kind regards, Kirsty

Posted 6 years ago

“Vet nurse at desk more interested in payment and then have a cheek to charge £30 for an admin fee”

Helpful Report

Posted 6 years ago

Hi there, I'm sorry to hear you had a bad experience with us. We'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

“Attended with my dog on Sunday who was very poorly had to attend pdsa for vets now as your own place was being renovated and you were working out of there, why do you say you are fully qualified and then say I had to take my dog to my own vet to be checked out and collect antibiotics for him, you kept him in overnight sent him home with a venflon in his leg and 2 heart biotabs still stuck to his 2 front paws, I do appreciate the help you gave but shocking the money you charge and to discharge him the way he was .”

Helpful Report

Posted 6 years ago

“Took my dog in at two in the morning as he couldn't stand up for one minute vet took us and checked him over said he was fine then done a scan and found mass which was round his stomach area she said she could operate on it to remove it if possible but didn't have the skills to remove it if it was in certain areas being a very worried owner I went for the operation in hopes to help my dog after hours of waiting I got a phone call saying that she said there was a mass which she already knew about and didn't feel confident in doing the operation?? And just closed him over until a specialist could look at him and would cost £8000 pound this was on top of the £1800 I had to pay for an operation that did nothing for my dog, I asked if he was able to move to my own vets in which they said was fine when I picked him up he was in a mess they gave away with him a sealed envelope in which was meant to be all the details of the operation and what was the cause to give to my vets. On getting to my vets the envelope was opened and all there was was a sheet of paper with his meds my vet had to contact them to find out what was going on also he was given no meds or pain relief to take away very dissatisfied 24 hour vets should be prepared for anything or if not monitor the animals till someone more qualified can look at the animals not open them up with an unnecessary operation and from the results of the operation so far my dog has had infection from the stitches and pain from the scar area I have had to take him to another specialist were he is getting the correct procedures will stay away from Vets now from now on.”

Helpful Report

Posted 6 years ago

Hi Mr Campbell, I'm so sorry you didn't feel we provided you with a good service. In some cases we do refer clients to specialists for particularly complex issues requiring surgery. All notes are sent to partner practices electronically so I can only apologise if this was not done. We'd really like to look into your case so please get in touch with clientcare@vets-now.com

Posted 6 years ago

“Very good service out of hours and extremely sympathetic to what was about to happen x”

Helpful Report

Posted 6 years ago

“Always available and extremely helpful!So happy to have them near to help”

Helpful Report

Posted 6 years ago

“Oscar was really unwell and we were made very welcome and trusted the vets treatment and follow up .”

Helpful Report

Posted 6 years ago

“Put me at ease and explained waiting system if a more urgent case came in. Also checked regularly that my pet was OK waiting.”

Helpful Report

Posted 6 years ago

“took my dog who was in labour after she had delivered two of her puppies as she was showing sings of distress. O n arrival I told the nurse there were at leas two more puppies inside, but instead of scanning her she was given an injection and left with me for almost an hour before being given a further injection and once again left and clearly in distress. She was eventually given a c section where two more pups were delivered one alive one dead. The vet was just so complacent and the nurse downright rude. They tried to sell me bottles and food at inflated prices that was after I had paid 1500 pounds for the op. My dog was in theatre all of twenty five minuites before I got a call to collect her. They charge for seven hour blocks for hospitalisation even if your pet is only with them for a very short time this is nothing short of fraud and a shameful action by the vet. I hope to god I never have the misfortune to have to use their service again. This was the Gateshead branch of vets now.”

Helpful Report

Posted 6 years ago

HI there, I'm so sorry to hear you didn't have a positive exeperience with us. I'm disappointed that you didn't find our staff to be compassionate as it's one of our core values. We do recognise that emergency out-of-hours veterinary care is expensive, just as emergency human health care is privately. We have an article that explains where your fee goes which might help give you more clarity and context: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ - We'd like to look into your case so please email details over to clientcare@vets-now.com. Kind regards - Kirsty

Posted 6 years ago

“The staff were caring and friendly and obviously wanted to do their best for Shiloh”

Helpful Report

Posted 6 years ago

“You DIDN'T make me happy but you did make it peaceful for duke we still miss him dearly”

Helpful Report

Posted 6 years ago

“The compassion and empathy and professionalism shown at the horrible time”

Helpful Report

Posted 6 years ago

“All the staff were so wonderful, thoughtful and kind at such a very difficult time.”

Helpful Report

Posted 6 years ago

“Everything from our call to when we arrived was quick, responsive and caring. They prioritised our case due to the level of concern and we didn’t wait long. We had a very kind, responsive and concerned vet that was professional, reassuring and caring. The vet was excellent and the staff very helpful. Highly recommend the service!!”

Helpful Report

Posted 6 years ago

“A happy outcome for our puppy so we’re absolutely delighted. Really impressed with the service & the night vet, Rosa is brilliant, great communicator & inspired confidence in us & our pup too i’m Sure. Also found reception staff very pleasant & efficient too👍”

Helpful Report

Posted 6 years ago

“Our cat was treated by 5 different vets in 36 hours, we felt there was no proper reading of her notes or understanding of her trauma. There were Unrealistic expectations of how fast our cat should be recovering. We were told our cat was blind - she is not. We felt there was an underlying pressure that we should have he put down. When we collected our cat it was referred to as ‘he’ - it is a female cat and also she was refered to as ‘it’.”

Helpful Report

Posted 6 years ago

Hi there, I'm so sorry you had a negative experience with us. We'd like to understand more about your case so please get in touch with us at clientcare@vets-now.com. Kind regards - Kirsty

Posted 6 years ago

“Excellent very friendly thank you so much”

Helpful Report

Posted 6 years ago

“Just made the whole situation easier to deal with”

Helpful Report

Posted 6 years ago

“Your a great vet you look after jake and now max great vet”

Helpful Report

Posted 6 years ago

“Vets Now are always really friendly and caring, from making the appointment on the phone to seeing the vet. Always such a great service and I know my pets are in the best hands for the care they need. Exceptional!”

Helpful Report

Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews