Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Excellent care and wonderful staff”

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Posted 6 years ago

“Excellent care and service. Just wish it was our usual vets”

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Posted 6 years ago

“Very very very overpriced”

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Posted 6 years ago

Hi Mr Ripley, thanks for taking the time to leave us a review, I'm sorry you've been left with a negative impression of us. It's true that out of hours emergency and critical care for pets is expensive, just as it would be privately for human patients, and our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ Please do get in touch with client care on clientcare@vets-now.com to chat to us to discuss your case in more detail. Kind regards, Kirsty

Posted 6 years ago

“The vet was more interested in getting another £500 fee to sedate my cat and look at her throat rather than actually explaining the issue. After a second opinion I was told it was a throat infection and it cost me £7.89 for 2 antibiotic injections, in comparison to £186 for 1 injection and 2 tablets with little information. Even for out of hours the prices are extreme.”

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Posted 6 years ago

Hi there, I'm so sorry to hear you had a negative experience with us. It's true that out of hours emergency and critical care for pets is expensive, just as it would be privately for human patients, and our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ Please do get in touch with client care on clientcare@vets-now.com to chat to us to discuss your case in more detail. Kind regards, Kirsty

Posted 6 years ago

“Staff were good but not able to give any medicine as was out of stock.”

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Posted 6 years ago

“Very caring did all they could to support us at a very difficult time Thank you”

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Posted 6 years ago

“The staff were very nice”

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Posted 6 years ago

“2 stars for the 2hrs that we had to wait in an emergency. The staff where pleasant enough when they were to be seen. There was no sufficient communication from staff, a lack of presence, no air conditioning or air ventilation in a hot and stuffy waiting room and no water for the animals until I asked and even then the other animals needs were not tended to fast enough or at all re: water. Unfortunately, the worst service i've ever encountered.”

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Posted 6 years ago

Hi there, I'm so sorry to hear that you had a negative experience with us. All our clinics operate on a triage basis to ensure we treat the sickest, most critical cases first, which sometimes means other clients will need to wait, particularly if the clinic is busy over night or at the weekend. All our clinical team do their best to ensure pets are seen quickly, and made comfortable while waiting, but occasionally we must ask clients to wait while we treat those pets deemed the most at risk. If you want to discuss your specific case, please get in touch with clientcare@vets-now.com and we can look into this for you. Kind regards, Kirsty

Posted 6 years ago

“They were very careing and helped tani thank you”

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Posted 6 years ago

“Very nice, welcoming, helpful!”

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Posted 6 years ago

“Vet & reception team could not have been more helpful at a very stressful time for us.”

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Posted 6 years ago

“Very quick and efficient , gave my cat a thorough examination very helpful”

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Posted 6 years ago

“Lovely and caring and made us all feel much better.”

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Posted 6 years ago

“Our beloved dog died, please refer to e mail/phone call. Feel insulted that you are so insensitive”

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Posted 6 years ago

Hi Mrs Bayutt, I'm so sorry you have had a negative experience with us, and so very sorry for your loss. I'm disappointed to hear that you didn't find us to be compassionate, it's one of our core values as a company. We would really like to understand what happened here, so please get in touch with clientcare@vets-now.com so we can investigate your case. Kindest regards, and sincere condolences - Kirsty

Posted 6 years ago

“Really caring with Duke, dealt with swiftly and very professionally. The only reason not to give excellent is the consultation price for out of hours is really high.”

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Posted 6 years ago

“Without these guys from Harrow I don't know what I would have done.... Thank you so much from Ollie and Stanley the 2 Great Dane's”

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Posted 6 years ago

“The staff were very friendly and helpfully”

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Posted 6 years ago

“Lovely place and service..bit costly but hey he's worth it!!”

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Posted 6 years ago

“Everyone from reception to the vet were extremely professional and put me and my dog at ease from the get go. Very happy with the service. .we're back again ict for check up.”

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Posted 6 years ago

“Lost my pug dog but thank you to all the staff who helped me a lot and took great care of the suitation and made me free at ease would recomment they take great care of all animlas needs”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews