Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Excellent professional out of hours service, immediate emergency consultation. Fantastic sympathetic care”

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Posted 6 years ago

“Very helpful and professional well recommended”

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Posted 6 years ago

“Very kind, gentle & efficient. Treated with respect. Recommended 5* treatment.”

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Posted 6 years ago

“She is lively at the minute so what ever you give my cat Tammy as helped till we get the money up for the other treatment”

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Posted 6 years ago

“Wonderful staff. Very efficient, understanding and I had to return twice over the Easter bank holiday and I was seen quickly and my dog is feeling better.”

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Posted 6 years ago

“Fantastic staff, who were extremely caring and understanding.”

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Posted 6 years ago

“They dealt with my dogs emergency as quick as they could and gave me peace of mind.”

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Posted 6 years ago

“Appointment within 2 hours. Very prompt and curtious.”

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Posted 6 years ago

“Amazingly talented vets and nurses who are currently going above and beyond to save our beloved lab Toby who rapidly developed pneumonia. Kept updated, best possible veterinary expertise. The team really do care (found a nurse in Toby’s den with him telling him how brave he was when arrived on site unannounced).”

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Posted 6 years ago

“The vet we saw was fabulous and explained everything in detail”

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Posted 6 years ago

“Vet barely looked at our rabbit and charged us £65 for the experience. Next day we were in at our normal vet and they were asking why the poor thing hadn't been treated for an obviously broken foot.”

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Posted 6 years ago

Hi Lauren, I'm sorry you feel this way. It's true that out-of-hours emergency care can be expensive, which is why we advocate for fully comprehensive pet insurance for responsible pet owners. We've got a handy FAQ online which might help give you some more context and clarity: https://www.vets-now.com/client-care/faqs/payment/ - kind regards - Kirsty

Posted 6 years ago

“Very kind and quick”

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Posted 6 years ago

“Out of hours opening and very pleasant and helpful staff”

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Posted 6 years ago

“Vet had zero bedside manner, being very cold and aloof. Didn’t tell us anything about our cat had to squeeze out the merest of information”

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Posted 6 years ago

Hi there, I'm so sorry you feel this way. I'm disappointed to hear this, particularly since compassion is one of our key values at Vets Now. We'd really like to have a look into your case, please get in touch with clientcare@vets-now.com and we can investigate. Kind regards - Kirsty

Posted 6 years ago

“Very helpful and careing”

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Posted 6 years ago

“Fast efficient service, friendly polite staff Very expensive :-(”

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Posted 6 years ago

“Super helpful and friendly in a stressful situation.”

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Posted 6 years ago

“Very professional. I was given reassurance and very clear advice. Most impressed - I will not hesitate to call again.”

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Posted 6 years ago

“Solved problem with my dog vet good and through”

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Posted 6 years ago

“They have cared for my dog over the Easter weekend and have given him great care, continually reassessing his health needs and updating me. They were happy for me to visit and spend time with him even though they had had a very busy weekend with lots of emergencies.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews