Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Efficient, friendly and sympathetic”

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Posted 6 years ago

“Very nice staff who took time finding out about our dogs problems even though he had rallied round by the time we arrived. Very knowledgeable about epilepsy and drugs to treat it gave us sound advise and even wrote it down for us . Thank you”

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Posted 6 years ago

“It was a very sad time but all staff were very kind and supportive . We knew Tilly was in good and caring hands Thank you”

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Posted 6 years ago

“Worst customer service ever...”

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Posted 6 years ago

Hello, thank you for taking the time to leave a review regarding your visit to us. Please email our client care team with your concerns and we will be happy to investigate this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“Excellent service & Very nice staff.”

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Posted 6 years ago

“Lovely people at Clowne vets. Always welcoming and friendly. I feel they really care about your pet .”

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Posted 6 years ago

“Overall a very good professional and friendly service. Our dog made full recovery! The only negative was having to wait despite having nobody in front of us. Perhaps the changeover process from night to day shift could be improved. Thanks for your help 😊.”

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Posted 6 years ago

“Vets Now were really great - I appreciate their care and advice”

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Posted 6 years ago

“Took amazing care of Inle the rabbit and were compassionate and transparent through out.”

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Posted 6 years ago

“They were very helpful and kind to my cat after he got accidently run over. I took their advice and my cat made a full recovery”

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Posted 6 years ago

“We received so much support at was a difficult time. Choices were clear and we were handed leaflets to help us to make decisions.”

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Posted 6 years ago

“The cat was given excellent pain relief and made comfortable over the weekend; I was confident she was in safe hands. However, communication was lacking from the team regarding an overall plan and prognosis (I didn't receive promised phone calls for example and was left unsure as to what was going to happen and when), I believe this was due to them being inundated with cases. Although animal care was 5* they lose 1 star for client care.”

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Posted 6 years ago

“Vets now have been absolutely brilliant in looking after my ill cat I can't thank them enough for everything they did for my cat over the years, even at the end they went over and beyond to do everything they could to help, I was devastated when I lost my cat, many thanks vets now”

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Posted 6 years ago

“Very caring and professional. I was very glad of their services when my cat took ill at 11pm.”

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Posted 6 years ago

“Quick and thorough and freindly”

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Posted 6 years ago

“If it wasn’t for Vets Now (and our own vets in Leighton Buzzard, Ark House) we wouldn’t have our Maltchi Roxy with us now. Together they saved her from pancreatitis - our whole family and our Havanese Rio will always be eternally grateful. Roxy is a 10 year old marvel who is back on form and enjoying life to the max :-D xXx”

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Posted 6 years ago

“Everything was fine thank you”

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Posted 6 years ago

“We called vets now on a Sunday at 10:00pm our cat had been hit by car they were wonderful at vets now we were very impressed with them.”

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Posted 6 years ago

“Anita was on duty at Reading. She was so thorough and compassionate with both of us and my dog Tom.”

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Posted 6 years ago

“Garfield got the emergency care he needed. Great service, friendly staff and provided slight flexibility re payment term which I was really grateful for.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews