Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

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4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“The girls were so lovely and made sure we knew exactly what was happening and kept us updated on harry.”

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Posted 6 years ago

“The vet kept me updated on my cat's condition several times a day and I was always able to speak to her whenever I called. We received a very professional and caring service.”

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Posted 6 years ago

“The emergency service that is Vets Now has been invaluable. Our cats have, in most cases, fallen ill during the emergency hours of evenings or weekends. The care and access to treatment is of a very high standard and in all but one incident, we have had positive outcomes. My ONLY challenge with the emergency service is the price/fee structure. With one incident, our cat was treated initially by Vets Now, then handed to the care of Icknield on the day service. 1 cat = 2 insurance claims which was a bit of a hassle. Prices are high, which would be unaffordable for many if they didn’t have access to good insurance, which I have a general issue with. As such discussions around treatment options have often boiled down to a discussion on cost as opposed to a discussion on what the right course of medical action is, which has been an issue. But overall, we want and need this service so thank you.”

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Posted 6 years ago

“Excellent care and ressurance during an extremely worryung a difficult time.”

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Posted 6 years ago

“The vet was very good with my cats care and I was happy with how she dealt with him but I felt the receptionist wasn’t very friendly and her attitude offended me I understand they have a job to do but when your cat gets hit by a car late at night your thoughts are just to get him seen and I understand that sort of service doesn’t come for free but trying to pay £350 pounds at 2am isn’t ideal. There was never a doubt I wouldn’t settle my bill even if it was the next day. But her overall attitude wasn’t great I will be thinking twice to use haygate out of hours in the future.”

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Posted 6 years ago

“They made us feel confident and happy about how they would care for our dog. Very friendly staff.”

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Posted 6 years ago

“Great service, but a little expensive”

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Posted 6 years ago

“Excellent service from the vet and nurse on shift that evening.”

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Posted 6 years ago

“Very friendly and helpful and kept fully updated on progress. Direct claim to insurers also took away another worry”

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Posted 6 years ago

“Did nothing to help me tried to send me to somewhere they would of cost me £600 pounds at least. Then they charged me £160 for doing nothing - I called to make a complaint was told the situation would be sorted and somone would call me back. Funny enough no one has!! Awful”

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Posted 6 years ago

Hi Ms White, did you speak to our client care department? If not please direct your complaint to them at clientcare@vets-now.com or call them on 01383 223 902. Kind regards, Kirsty

Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Excellent service!”

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Posted 6 years ago

“Kept me informed about my pet. Staff friendly.”

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Posted 6 years ago

“They dealt with our situation in a sensitive way. Although the outcome was not good, they kept us informed step by step”

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Posted 6 years ago

“Offered good advice.”

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Posted 6 years ago

“The care and attention to my pet was excellent. I couldn't have asked for better.”

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Posted 6 years ago

“They were very lovely and fabulous with my parents. But when we got the Bill of £201 just to put our dog to sleep, I felt that was somewhat over priced! I just never understood why we had to pay for a consultation when I had already said our dog was there to be put to sleep.”

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Posted 6 years ago

“Before I could get my dog’s lead on and carry her into the garden for a wee the day after surgery on her leg she spotted a squirrel through the slightly open back door and decided to chase it across the back lawn! As it was a Saturday afternoon and my usual vets were closed, I phoned Vets Now as I was worried she may have sustained some damage. The system worked really smoothly from a sympathetic person on the end of the phone who booked the appointment, an instant text messsge with address of where to go, and great staff when I arrived. They checked my dog over and reassured me all was well! It was the reassurance that I needed or I would have been in a state of worry (and guilt) all weekend! Thank you!”

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Posted 6 years ago

“The south African lady at reception was lovely, so welcoming and friendly. The vet was very good, and gave Missy a good check over. No one wants to visit a amergency vet, but it was a positive experience, thank you.”

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Posted 6 years ago

“The vet we saw has now resulted in two deaths, severely unhappy. I believe this vet killed my chinchilla”

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Posted 6 years ago

Hi Mrs Clowes, I'm sorry to hear you had a bad experience with us and I'm very sorry for your loss. I have no way of looking into the cases you mention, but we'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews