Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Happy is not quite the right word, but extremely efficient in putting my lab down and managing the cremation. Thanks!”

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Posted 6 years ago

“The lady vet gave me professional advice without worrying me and making expensive unnecessary investigative treatment! My dog recovered and I am happy!”

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Posted 6 years ago

“Efficient, professional service.”

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Posted 6 years ago

“They do everything they can for my dog. That's what made me happy. They do everything they can for him.”

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Posted 6 years ago

“Excellent care and advice Wonderful vets who explained everything . Positive and reassuring”

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Posted 6 years ago

“All staff were friendly and welcoming however, upon seeing the vet I was in there for not even 5 minutes and asked a couple of questions then told to just keep an eye on my dog. I didn't feel satisfied with this service when I was charged £125. These questions could have been asked over the phone and I feel that should have happened instead i was told to come in asap and I had to quickly find a lift to and from the vet as I don't have a car and got charged for a five minute appointment of questions that did not need me to go in. I think the vet should review if it is necessary for an animal to come in to the out of hours practice before booking them in. I felt I wasted the vets time that could have go to another appointment that an animal did need urgently.”

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Posted 6 years ago

“No personal skills”

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Posted 6 years ago

Hi Lisa, I'm sorry to hear this. We'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 6 years ago

“Very impersonal, rushed and very expensive for 10 mins with the vet”

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Posted 6 years ago

“The vet showed great empathy & understanding when we brought our dog in one Sunday afternoon when she had collapsed suddenly. He was still on duty when we were able to collect her in the evening and explained all he had done for our dog and advice on what’s best for her. Great service when you need it most.”

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Posted 6 years ago

“The service was good but I was not happy with what had to hall too my dog”

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Posted 6 years ago

“Excellent care, sorted my little dog out in the middle of the night. Thank you”

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Posted 6 years ago

“Davinia and leonora are great- my dog is recovering well from major surgery”

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Posted 6 years ago

“Fantastic service when you need a vet quickly. I was totally impressed but the kind, prompt and professional service!”

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Posted 6 years ago

“The vet and staff were so kind and helpful. They accommodated my daughter in a wheelchair too. We were so relieved to be able to get help for our guineapig. She has fully recovered now. Thankyou!”

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Posted 6 years ago

“Veryful in the service and treatment that they gave and understanding I know they give 100% for every pet that they see .”

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Posted 6 years ago

“The vet was very gentle and sympathetic and understanding at a very sad time for us”

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Posted 6 years ago

“Reassuring on the phone, clear explanation of what was going to happen. Vet was superb, sad outcome but inevitable in the situation. Couldn't ask for a more peaceful end for my beloved horse.”

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Posted 6 years ago

“Lovely staff and very caring”

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Posted 6 years ago

“Took my 19 yr old cat Alice to them at St Anne's Vets in Eastbourne on a Sunday afternoon with sudden emergency. Don't want to go into details but the vet and receptionist were so kind to us. The vet (I think his name is Adam) laid out our options and allowed us time to make the kindest decision. He then allowed us more time with Alice until we were ready to leave her. Lovely people and unbelievably kind not only to Alice but also to us.”

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Posted 6 years ago

“Sadly lost our kitten due to an accident. The vets was more than accommodating however, I did not like the attitude of the receptionist, wasn’t sympathetic or empathetic at all to the situation and treated it strictly as a business transaction.”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews