Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

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4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“At an agonising time for us the vet and nurse were compassionate and caring giving the best advice They made Gemma’s end so peaceful”

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Posted 7 years ago

Hi Mrs Randle, so sorry to hear this but very glad we were able to help at such a sad time. Kind regards - Kirsty

Posted 7 years ago

“Both the vet and veterinary nurse were very caring and tried to make such a horrendous experience slightly more bearable. My only complaint would be the cost as not everyone can afford those prices and much loved pets would suffer because of it. Had I not just been paid i couldn't have afforded to bring my cat and although, devastatingly, he was put to sleep, at least he didn't suffer all night.”

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Posted 7 years ago

“Marley was quickly seen and given the medication he needed! Couldn't find a fault with the vet and service”

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Posted 7 years ago

“All the staff really nice. Nothing was a bother to them. They were thorough and effecient. We had a long journey on xmas eve and were a tad upset but all staff went the extra mile”

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Posted 7 years ago

“Felt the communication was poor! Reception good! I didn’t have insurance and I felt the vets don’t have the skillsor communication to deal with that! I went home and felt I’d been left with a dog to die! Despite me saying I would rather she was put to sleep than suffer! I will go back to a family run vet as I couldn’t even get the ultrasound till 3 days later! 6-800 pounds for overnight fluids and id already spent £430 pounds! and felt left on my own with it! I’m disgusted! No one rang to check and my dog was suffering! Ring back I was told and we can give fluids at £800 pounds a night! I didn’t have that money and because I didn’t my dog was left!!!!”

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Posted 7 years ago

Hi Nicola, I'm so sorry you feel this way. It's true that out-of-hours emergency care can be expensive without insurance. Please contact clientcare@vets-now.com to discuss your case -Kirsty

Posted 7 years ago

“Very friendly and professional service. Staff kept me updated at each stage of my pet's stay and made sure we were happy with what we needed to do prior to taking them home.”

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Posted 7 years ago

“Looked after my dog with care in his time of need”

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Posted 7 years ago

“Because I knew Fox was loved and looked after at the end with the best possible.”

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Posted 7 years ago

“They were very caring and patient”

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Posted 7 years ago

“Took a long time to answer the phone, the vet spent less than 10 mins assessing my dog and sent her home in considerable pain. The medication given did not ease her pain in any way and I didn’t feel she was sufficiently thoroughly examined given how much pain the dog clearly was in & didn’t feel we were taken seriously. The charges were astronomical and when compared with other out of hours services were significantly higher and having discussed the medication my dog was given with another vet, I question if the choice of medication was appropriate in light of the dogs age. They did at least see the dog quickly from the time of the call to the appointment and the facilities appeared immaculate and parking was easy but I will not be using again. My dog is still in pain and I will be seeking an alternative out of hours practice for further work up.”

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Posted 7 years ago

Hi Mrs M, I'm so sorry you feel we didn't provide the best care possible. Please contact clientcare@vets-now.com to discuss your case -Kirsty

Posted 7 years ago

“Advice given by the vets was very helpful, didn’t feel rushed during appointment and was seen quickly. Prices was expensive, expect it to be more with it been out of hours but £140 just to be seen before treatment is very expensive. Was a bit distressing seeing a dog come in that had been run over and the reseptionist refusing to help because the owners had not brought the right forms. The dog was bleeding and crying on the floor. Would only recommend to a friend if it was an emergency.”

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Posted 7 years ago

“Wonderful caring people. I felt safe leaving my little dog Monty with them”

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Posted 7 years ago

“At very short notice on a Christmas Eve they treated my cat”

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Posted 7 years ago

“Very happy just a tad too expensive.”

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Posted 7 years ago

“They gave my dog Otis second to none care and saved his life. I will be eternally grateful. The staff were very experienced and knowledgable.”

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Posted 7 years ago

“They were very helpful”

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Posted 7 years ago

“The vet that took the time to see us was very sympathetic, honest and gave us all options open which enabled us to make the best decision for our pet. Sadly this meant putting him to sleep but was the most humane thing to do for our pet who had a tumour. We were upset of course but she gave us time to say goodbye and allowed us to stay in the consultation room so we cpuld compose ourselves.”

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Posted 7 years ago

“they saw us straight away, were efficient and amazingly friendly and at ease”

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Posted 7 years ago

“My dog was very sick and they had to put her to sleep but they were amazing. The vet was so kind and explained everything to us. She made the loss of our beloved pet as painless as she could.”

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Posted 7 years ago

“Available 24 hrs”

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Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews